Transferring A Caller Directly To Voicemail; Conferencing Calls; Placing A Call On Hold; Call Park - Intermedia Vertical Quick Reference Manual

Transferring a Caller Directly to Voicemail-

You may transfer a caller directly to someone's voicemail box. Note: The following instructions assume
you are on a call.
1. Press TRANSFER key
2. Your caller will be placed on hold
3. When you hear the dial tone, dial *99 then the desired extension number. DO NOT HANG UP
4. Once the call has transferred to the desired voicemail box, your line will hang up. Do not
hang up the phone until the line has disconnected.

Conferencing Calls

Initiating a conference call
1. Pick up the handset or use the speakerphone button
2. Dial the number and wait for the called party to answer
3. Place the caller on hold using the
4. Use the down arrow to access a second line
5. Dial the number of the second party and wait until the call is ringing
6. Then press the Conference key
Note: If you have callers on both lines, the Conference key will conference you with both other callers.

Placing a Call on Hold

Note: The following instructions assume you are on a call
Placing a Call on Hold
Press the Hold key
system hold music or your personalized hold music if it has been uploaded through the Admin Portal.
Retrieving a Call on Hold
Press the HOLD key

Call Park

To Park a call
Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold
you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a
call on hold and pick it up from ANY phone. Each phone has 4 Park positions located on the far right of the
phone, labeled 1 through 4. Through the Admin Portal, Call Park Groups can be creates so specific
groups of phones can park calls for each other.
1. While on a call, press any one of the 4 PARK keys
2. The caller will be placed on hold and you will see the word "HOLD" on your phone.
3. The selected park button will flash on all phones in the same Call Park Group (for example if
you parked a call on Park 1, the Park 1 button will flash on your phone and all other phones in
your Call Park Group)
or the HOLD soft key under the display. Your caller will hear the standard
or the RESUME soft key under the display to reconnect to a held call.
Vertical 2-Line Desk Phone Quick Reference Guide
key
to join the calls together
not currently in use