Damage Compensation - apivio IP336PoE User Manual

DAMAGE COMPENSATION

Free of charge
Major repair within 10 days from the purchase
Major repair within 1 months from the purchase
Damages occurred during shipping or installation
Exchanging product required major repair within 1 month from exchanging date.
Failures of
The case of exchange is not possible
performance
and feature
when
Repairable case
the products
have been
used in the
The case of the company loss the product customer request to repair.
normal state
The case of the company does not have parts of the product to repair within retention period
The case of the company has parts of the product but repair is impossible
Impossible to repair
Possible to repair
Service with charge
(Fault of users or failure due to mishandling)
① The fault occurred by unauthorized repairs
② Intentional or negligent failures of users
③ Failure of user's mishandling(Falling, flooding, excessive operating, etc)
④ D amage due to using unauthorized part or accessory
26
Free compensation services will be provided for manufacturer's defects or spontaneous failure
within 12 months of warranty.
Types of damage
Same defect occurs 3 times
Same defect occurs 4 times
Different defects occur 5 times
Please read the manual carefully. Service fee will be charged when you request non-broken product to fix.
Compensation
Within warranty
Exchange or refund
Exchange or free repair
Exchange
Refund
Free repair
Exchange or
refund
Pay fee for repair
and exchange
Free repair
(In other cases)
① Natural disasters
② End of life of consumable parts
③ The product is installed in a different way with
the one documented in manual.
After warranty
N/A
Repair with charge
Repair with charge
Repair with charge
Refund the price adding up
10% of the amount after depreciation
Refund the amount after depreciation
Charge repairing fee and exchange
with depreciated product
Repair with charge