Trouble Shooting - apivio IP336PoE User Manual

TROUBLE SHOOTING

Solution for simple symptoms
– Following symptoms may occur when the phone is not broken.
Symptoms
1. I cannot use hold mode during call.
2. I cannot pickup calls.
3. Time is not shown.
4. Ringtone is too quiet.
5. Caller's voice is too quiet to hear.
6. Incoming caller ID does not show.
7. There is background noise
during call.
8. Non-registered.
- Please check hold during call setting on your phone. (Menu + 3 + 2)
- Group must be set to use pickup.
- Please ask the service manager about group setting.
- Please check if the pickup code is correctly entered.
- In this case, time is not downloaded from time server.
Server has to be replaced.
- To replace time server, please ask the service manager.
- Put down the receiver and press volume [
- Pick up the receiver and press volume [
- Additional service is required to apply.
Please ask the service manager.
- VoIP phone transmits voice over network.
There may be background noise according to the network conditions.
- In this case, server is set incorrectly or OS does not accord with the service.
Please contact with service manager.
- Server cannot be connected due to the problems of network condition or
consistency.
Please contact with service manager and check.
How to solve
] buttons to adjust ringtone volume.
▲/▼
] buttons to adjust.
▲/▼
15