Table Of Contents - Intermedia Polycom VVX 400 Owner's Manual

1 INTRODUCTION ..................................................................................................................................... 4
Using this Document
Typographical conventions ............................................................................................................................. 4
Special messages............................................................................................................................................ 4
Definition ........................................................................................................................................................ 4
Basic Requirements ........................................................................................................................................ 5
2 USING YOUR HOSTED PBX PHONE SYSTEM ............................................................................................. 7
System Description ........................................................................................................................................ 7
Getting Started ............................................................................................................................................... 7
Polycom VVX400/410 Desk Phones Introduction to your Polycom Desk Phone ........................................... 7
Before You Use Your Phone ............................................................................................................................ 8
Interacting with your Polycom VVX400/410 Desk Phones .......................................................................... 9
Screen Saver ................................................................................................................................................. 10
The Screen Saver displays: ............................................................................................................................ 10
Information Screen ...................................................................................................................................... 10
Main Menu Screen: ..................................................................................................................................... 11
Adjusting the Volume ................................................................................................................................... 12
3 DESK PHONE- BASIC CALL FEATURES ................................................................................................... 13
Placing Calls .................................................................................................................................................. 13
To place a call using the handset: ................................................................................................................ 13
To place a call using Hands-Free Speakerphone mode: .............................................................................. 14
To place a call using the headset: ................................................................................................................ 14
Placing a second call .................................................................................................................................... 15
Answering Calls ............................................................................................................................................ 16
To answer a call using the handset: ............................................................................................................. 16
To answer a call using Hands-Free Speakerphone mode: ........................................................................... 16
To answer a call using the headset: ............................................................................................................. 17
Using Automatic Answer: ............................................................................................................................. 17
Inbound Caller ID ......................................................................................................................................... 18
Ending Calls .................................................................................................................................................. 18
Forwarding Calls ........................................................................................................................................... 18
Call Management Features Call Hold ........................................................................................................... 22
Conferencing Calls ........................................................................................................................................ 23
Transferring Calls .......................................................................................................................................... 25
Note .............................................................................................................................................................. 27
Call Park ........................................................................................................................................................ 27
Paging (Intercom)......................................................................................................................................... 28
Redial ............................................................................................................................................................ 28
Mute ............................................................................................................................................................. 29
Directed Call Pickup ...................................................................................................................................... 29
Call Recording ............................................................................................................................................... 30
4 MANAGING INCOMING CALLS ............................................................................................................. 31
Rejecting Calls .............................................................................................................................................. 31
Diverting Calls ............................................................................................................................................... 31
5 USING VOICEMAIL ................................................................................................................................ 32
Setting up the voicemail box for the first time ........................................................................................... 32
Retrieving messages from your Desk Phone ............................................................................................... 32
Retrieving messages when you are away from the office .......................................................................... 33
Returning a Call ............................................................................................................................................ 33
Change your Voicemail PIN .......................................................................................................................... 33
Record a Personal Greeting via the Phone .................................................................................................. 33
Forward Voicemail Messages via the Phone ............................................................................................... 34
Logging into your Voicemail Box via the Web ............................................................................................. 34
Retrieving messages via the Web ................................................................................................................ 34
Forward Voicemail Messages via the Web .................................................................................................. 35
Voicemail Notification via Email .................................................................................................................. 37
To Create a Voicemail Group ....................................................................................................................... 38
Notational conventions .......................................................................................... 4
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