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Note: Even though some keys are associated with three or four numbers, for each letter, each
key only needs to be pressed once regardless of the letter you want. Ignore spaces and
symbols when spelling the name or email alias.
a. Called Party Answers
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Call Transfer by Directory Search to a user in the same dial plan and have the called party
answer.
•
Confirm the call is transferred successfully.
b. Called Party is Busy
•
Call Transfer by Directory Search to a user in the same dial plan when the called party is busy.
•
Confirm the calling user is routed to the correct voicemail.
c. Called Party does not Answer
•
Call Transfer by Directory Search to a user in the same dial plan and have the called party not
answer the call.
•
Confirm the calling user is routed to the correct voicemail.
d. The Extension is Invalid
•
Assign an invalid extension to a user in the same dial plan. An invalid extension has the same
number of digits as the user's dial plan and has not been mapped on the PBX to any user or
device.
a. UM Enable a user by invoking the "Enable-UMMailbox" wizard.
b. Assign an unused extension to the user.
c.
Do not map the extension on the PBX to any user or device.
d. Call Transfer by Directory Search to this user.
e. Confirm the call fails and the caller is prompted with appropriate messages.
7. Play-On-Phone
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To access play-on-phone:
a. Logon to Outlook Web Access (OWA) by going to URL https://<server name>/owa.
b. After receiving a voicemail in the OWA inbox, open this voicemail message.
c.
At the top of this message, look for the Play-On-Phone field (
d. Click this field to access the Play-On-Phone feature.
a. To an Internal Extension
•
Dial the extension for a UM-enabled user and leave a voicemail message.
•
Logon to this called user's mailbox in OWA.
Play on Phone...).
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