Maintenance Agreements - Kodak i30 Product Information
Hide thumbs
Also See for i30:
- User maintenance manual (16 pages) ,
- Install manual (4 pages) ,
- Specifications (2 pages)
Table of Contents
Advertisement
US&C Service and Support
Kodak Service and Support sets the Benchmark
Kodak Service and Support quality and dependability set the benchmark for service in
the document imaging industry. This shows up in the productivity and reliability of the
customers' equipment, as well as in the quality of the results produced. Kodak Service
and Support is committed to increasing the customers' total satisfaction with the
performance of Kodak equipment.
Warranty and Extended Warranty Options
The Kodak i30/i40 Scanners warranty is 1-year of depot repair. The scanner should be
mailed by the customer to the repair depot for repair.
Kodak offers an optional 2-year warranty uplift which converts the product existing
warranty to AUR and attaches an additional 12-months of AUR coverage beyond the
product warranty for customers who want next day replacement of their scanner.
Maintenance Agreements
Maintenance agreements can also be purchased to provide AUR coverage for the
i30/i40 Scanners after the warranty period has expired. Kodak agreements provide AUR
coverage for the i30/i40 Scanners.
Time and Materials Repairs
Scanners, which are not covered by enhanced warranty or maintenance agreements,
can be mailed to the Kodak depot for repair. A per-event charge will apply.
Ordering Maintenance Agreements and Kodak Care Kits
Optional service coverage for the i30/i40 Scanners can be purchased in the following
two ways:
•
Kodak Maintenance Agreements can be purchased by completing a Service
Agreement Order Form and contacting your Kodak Authorized Value Added
Distributor or calling Kodak at 1-800-225-6325 in the U.S. or 1-800-GO-KODAK in
Canada.
•
Kodak Care Kit Warranties can be purchased from the product ordering system
when the scanner is ordered. Kodak offers an optional 2-year warranty uplift which
converts the product existing warranty to AUR and attaches an additional 12-months
of AUR coverage beyond the product warranty for customers who want next day
replacement of their scanner.
September 2004
S
E
R
V
I
C
E
&
S
E
R
V
I
C
E
&
S
E
R
V
I
C
E
&
S
U
P
P
O
R
T
S
U
P
P
O
R
T
S
U
P
P
O
R
T
17
Advertisement
Table of Contents
