What Can I Do If I Can't Send Or Receive Multimedia Messages; Is There Any Restriction On The Size, Format, Or Resolution Of The File To Be Attached To A Multimedia Message; Where Are The Multimedia Message Attachments Saved - Huawei ALE-L04 Faqs

HUAWEI ALE-L04 Smartphone FAQs
1.9.2 What can I do if I can't send or receive multimedia
messages?
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1.9.3 Is there any restriction on the size, format, or resolution of
the file to be attached to a multimedia message?
If an audio or video file exceeds the maximum size (generally 1,000 KB) allowed by your
service provider, it cannot be attached to a multimedia message. If an image is too large, it
will be automatically compressed before being attached to the message. As a result, the
resolution of the image attached to the message decreases.

1.9.4 Where are the multimedia message attachments saved?

By default, after you receive a multimedia message, the attachment is automatically saved to
the /data folder, which is invisible to users.
You can save the attachment to the Download folder in your phone's internal storage or
microSD card.
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Scenario 1: You may not be able to send a multimedia message when the network
condition or signal reception is poor.
Solution: You can try sending it again later.
Scenario 2: The message is denied by the network (MMS center).
Cause 1: You may not be able to send a multimedia message when the network is busy.
Solution 1: You can try sending it again later.
Cause 2: The recipient number is invalid.
Solution 2: Check whether the recipient number is correct and try again.
Cause 3: The multimedia message exceeds the maximum size (1,000 KB) allowed by
your service provider.
Solution 3: Delete some content from the multimedia message to make sure it does not
exceed 1,000 KB, and try again.
Scenario 3: Your account balance is insufficient.
Cause: You may not be able to send a multimedia message when your account balance is
insufficient.
Solution: Top up your account and try again.
Scenario 4: Your phone is running out of available storage space.
Cause: You may not be able to send a multimedia message when your phone is running
out of available storage space.
Solution: Free up your phone's storage space and make sure the available storage space
is at least 1,000 KB.
When the save location is your phone's internal storage, you can touch Files > Local >
Internal storage > Download to view your attachments.
When the save location is the microSD card, you can touch Files > Local > SD card >
Download to view your attachments.
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