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Huawei ALE-L04 Faqs

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HUAWEI ALE-L04 Smartphone FAQs
Issue
01
Date
2015-04-20
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei ALE-L04

  • Page 1 HUAWEI ALE-L04 Smartphone FAQs Issue Date 2015-04-20 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Version Changed section Change description Date Author Finished the hotline FAQs for the ALE-L04 2015-04-20 general version. i/67...

  • Page 3: Table Of Contents

    HUAWEI ALE-L04 Smartphone FAQs Contents Contents 1 Basics ............................... 1 1.1 Can I use 4G networks with my phone? ........................1 1.2 Color schemes ................................1 1.3 Your phone at a glance ..............................2 1.4 Installation ..................................3 1.5 Home screens ................................3 1.5.1 How do I add or delete a home screen? ........................
  • Page 4 HUAWEI ALE-L04 Smartphone FAQs Contents 1.10.1 How are my songs sorted? ............................. 19 1.10.2 How do I create a playlist? ............................ 19 1.10.3 What playback modes does my phone support? ....................19 1.10.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing? ....... 19 1.11 Camera ..................................
  • Page 5 HUAWEI ALE-L04 Smartphone FAQs Contents 2.1 Email ................................... 29 2.1.1 How do I configure email settings? ......................... 29 2.1.2 Can I view emails when no Internet connection is available on my phone? ............34 2.1.3 How do I log in to my Gmail account? ........................34 2.1.4 How do I synchronize contacts and calendar events? ....................
  • Page 6 HUAWEI ALE-L04 Smartphone FAQs Contents 2.8.10 How do I turn on or off the mobile network? ......................43 2.8.11 How do I view my phone's data service status or disable the data service? ............44 2.8.12 Are there any restrictions on the data service? ....................... 44 2.8.13 What is a VPN? How do I configure the VPN settings? ..................
  • Page 7 HUAWEI ALE-L04 Smartphone FAQs Contents 2.20 How do I free up the internal storage space? ......................54 2.21 How can I adjust the screen brightness? ........................55 2.22 Does my phone have key backlight? ........................55 2.23 How do I turn on or off airplane mode? ........................55 2.24 How do I restore my phone to its factory settings? ....................

  • Page 8: Basics

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics Basics 1.1 Can I use 4G networks with my phone? Yes. Your phone is a 4G phone, which can be used on 4G networks. 1.2 Color schemes Phone colors: black, white, and gold Standard version: black, white, and gold...

  • Page 9: Your Phone At A Glance

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.3 Your phone at a glance Menu: Touch to display an option menu. Touch and hold to display the list of recently used applications. Home: Touch to return to the home screen. Return: Touch to return to the previous screen or exit the current application.

  • Page 10: Installation

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.4 Installation  Do not insert or remove a SIM card when your phone is turned on.  Please exercise caution when using the SIM ejector pin to avoid hurting your fingers or damaging your phone.
  • Page 11 HUAWEI ALE-L04 Smartphone FAQs 1 Basics Delete You can have nine home screens at most. Only blank home screens can be deleted. 4/67...

  • Page 12: How Does My Phone's Main Menu Look Like

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.5.2 How does my phone's main menu look like? 5/67...

  • Page 13: How Do I Edit The Main Menu

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.5.3 How do I edit the main menu? 1.5.4 How do I switch between 2D and 3D home screens? Your phone does not support 3D home screens. 1.5.5 How do I add a shortcut for an application to a home screen? On the home screen, touch and hold a blank area to enter editing mode.

  • Page 14: Contacts

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics If the home screen doesn't have enough space, your phone will automatically create a home screen to the original's right and place the widget on the new home screen. 1.6 Contacts 1.6.1 How do I create a contact and assign a photo to the contact?
  • Page 15 HUAWEI ALE-L04 Smartphone FAQs 1 Basics Touch when the contact is already in your contacts list. Touch when the contact is not in your contacts list. Assigning a photo to a contact You cannot assign a photo to a contact saved to the SIM card.

  • Page 16: How Do I Import Or Export Contacts

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.6.2 How do I import or export contacts? On the home screen, touch Touch then Import/Export and choose an import or export mode. 9/67...

  • Page 17: How Many Contacts Can My Phone Save

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.6.3 How many contacts can my phone save? You can save 2000 or more contacts in your phone's internal storage. How many contacts can the SIM card save depends on the SIM card. 1.6.4 How do I add a contact to a contact group?
  • Page 18 HUAWEI ALE-L04 Smartphone FAQs 1 Basics Method 2: Touch Group, choose a group, and touch + at the bottom of the screen to add the contact. 11/67...
  • Page 19 HUAWEI ALE-L04 Smartphone FAQs 1 Basics 12/67...

  • Page 20: Text Messaging

    Create a text message and touch the text field to bring up the onscreen keyboard. The default input method is Huawei Swype. Swipe down on the screen to open the status bar, touch , and select an input method.

  • Page 21: How Do I Forward A Text Message Or Send A Text Message To Multiple Recipients

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics To delete one or more conversations: In Messaging, touch and hold the conversation you want to delete. Select more conversations to delete and touch Delete. To delete one or more text messages from a conversation: In Messaging, touch a conversation to display all text messages in that conversation.
  • Page 22 HUAWEI ALE-L04 Smartphone FAQs 1 Basics 15/67...

  • Page 23: How Do I Set The Sms Center Number

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.7.6 How do I set the SMS center number? In Messaging, touch Menu and choose Settings from the displayed option menu. Choose Advanced > SMS center number, enter the SMS center number, and touch in the upper right corner.

  • Page 24: What Will My Phone Play When One Card Is Being Used For A Call And Other Receives A Call

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.8.3 What will my phone play when one card is being used for a call and other receives a call? A voice notification will be played telling the calling party that your phone cannot be reached for the moment.

  • Page 25: What Can I Do If I Can't Send Or Receive Multimedia Messages

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.9.2 What can I do if I can't send or receive multimedia messages?  Scenario 1: You may not be able to send a multimedia message when the network condition or signal reception is poor.

  • Page 26: Music

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.10 Music 1.10.1 How are my songs sorted? Albums: Songs are sorted by album. Artists: Songs are sorted by artist. All songs: Songs are sorted by name. Playlists: You can add songs to the playlists you have created.

  • Page 27: Why Can't I Open Some Photos Or Videos On My Phone

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.11.2 Why can't I open some photos or videos on my phone? The phone does not support the file format. The phone memory is insufficient. The file is damaged. The file is copyright-protected (for example, a .dcf file).

  • Page 28: What Video Formats And Sizes Does My Phone Support

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.11.8 What video formats and sizes does my phone support? Your phone supports the MPEG-4 format. The size of a recorded video depends on the available storage space in your phone. 1.11.9 What photo formats and sizes does my phone support? The image format of your phone is JPG by default.

  • Page 29: Bluetooth

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.13 Bluetooth 1.13.1 Does my phone support Bluetooth headsets? Yes. 1.13.2 Can I connect my phone to a Bluetooth USB keyboard or mouse? 1.13.3 What files can be transmitted using Bluetooth? Photos, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth.

  • Page 30: Why Can't My Phone Be Discovered By Other Bluetooth Devices

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics To share a contact, go to Contacts and touch . From the displayed option menu, choose Import/Export. Then touch Share contacts > Bluetooth. 1.13.5 Why can't my phone be discovered by other Bluetooth devices? ...
  • Page 31 HUAWEI ALE-L04 Smartphone FAQs 1 Basics You can also go to the notification panel to turn on Bluetooth.  Bluetooth is turned on, but your phone is not set to be visible to other devices. Solution: Go to Settings and touch Bluetooth > Visibility.

  • Page 32: What Is The Bluetooth Working Range

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics  The Bluetooth visibility has timed out. − Solution 1: Go to Settings and touch Bluetooth. Clear and reselect the check box of the device you want to connect. − Solution 2: Go to Settings and touch Bluetooth. Touch and set Visibility timeout to a longer duration.

  • Page 33: Gps Navigation

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics Your phone supports Bluetooth games. The method for using this function varies by third-party game. The following is the general steps: Open the game and search for other Bluetooth-capable devices. Pair your phone with another device.

  • Page 34: Can I Download Themes To My Phone? Does My Phone Support Live Wallpapers

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.16 Can I download themes to my phone? Does my phone support live wallpapers? You cannot download themes to your phone, but your phone supports live wallpapers. 1.17 Does my phone support video calls or video chats? Your phone does not support video calls, but it comes with a front camera, and you can install third-party applications for video chats.

  • Page 35: List Of Microsd Card Compatibility Tests

    HUAWEI ALE-L04 Smartphone FAQs 1 Basics 1.20 List of microSD card compatibility tests Manufacturer Capacity Speed class Standards compliance Lexar 64 GB Class 10 SD 2.0 Samsung 64 GB Class 10 SD 2.0 Sony 64 GB Class 10 SD 2.0...

  • Page 36: Common Settings

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Common settings 2.1 Email 2.1.1 How do I configure email settings?  Adding an email account On the home screen, touch Email > Account setup. An email account can be configured automatically or manually.
  • Page 37 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Touch POP3 to display the incoming server settings screen. Touch Next to configure the outgoing server settings. 30/67...
  • Page 38 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Touch Next and configure the email receiving settings, such as the inbox refresh frequency. 31/67...
  • Page 39 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Touch Next to name the account and enter your name. Touch Done to log in to your email and then access the inbox of the email account. 32/67...
  • Page 40 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Auto setup: You can automatically set up your email account for certain email service providers only when the email settings have been pre-configured on your phone. To automatically set up an email account, do as follows: On the Account setup screen, enter your email account name and password.

  • Page 41: Can I View Emails When No Internet Connection Is Available On My Phone

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.1.2 Can I view emails when no Internet connection is available on my phone? Yes, but only if the emails have been downloaded to your phone. 2.1.3 How do I log in to my Gmail account? Go to Gmail.
  • Page 42 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Turn on Wi-Fi to search for Wi-Fi networks in range. If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks. Touch the desired network. In the displayed dialog box, enter the password for the Wi-Fi network, and touch Connect.

  • Page 43: What Wi-Fi Protocols Does My Phone Support

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.2.2 What Wi-Fi protocols does my phone support? Your phone supports 802.11b/g/n. 2.2.3 Why can't I open web pages sometimes over a Wi-Fi connection? Possible causes are as follows:  The x digital subscriber line (xDSL) connection failed. If the hotspot (such as a wireless router) your phone connects to accesses the Internet through xDSL and the xDSL connection fails, the Internet connection is unavailable.

  • Page 44: How Do I Know Whether My Phone Is Using Its Mobile Data Connection Or A Wi-Fi Connection To Access The Internet

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? The Wi-Fi connection is always prioritized whenever it is successfully set up. If displayed in the upper right corner of the screen, you are using a Wi-Fi connection to access the Internet.
  • Page 45 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings After a device connects to your phone over Wi-Fi, you can access the Internet from that device using your phone's mobile data connection. To set the hotspot name and encryption mode, choose Settings > Wireless & networks >...

  • Page 46: How Do I Connect My Phone To A Wi-Fi Hotspot With A Static Ip Address To Access The Internet

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? Touch Settings > Wireless & networks > Wi-Fi. On the Wi-Fi screen, touch a hotspot. In the displayed dialog box, select Show advanced options.

  • Page 47: How Do I Set My Phone To Work As A Modem And To Provide Internet Access For Computers

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings When your phone uses DHCP to access the Internet over Wi-Fi, it must wait for the router to assign it a dynamic IP address, which takes time. By specifying a static IP address for your phone, this issue is resolved.

  • Page 48: Tone Settings

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.6 Tone settings 2.6.1 How do I set the phone ringtone? Go to Settings. Touch Sound > Card 1 phone ringtone/Card 2 phone ringtone. Select the desired ringtone and touch the check icon in the upper right corner.

  • Page 49: Can I Change The System Font Style

    2.7.4 Can I change the system font style? 2.7.5 What text input methods does my phone come with? Your phone comes with Google keyboard, Google voice typing, and Huawei Swype. 2.7.6 How do I switch to the stroke input method? On the message editing screen, touch the text field to bring up the onscreen keyboard.

  • Page 50: Can I Log In To My Email Account Using The Browser On My Phone

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.8.4 Can I log in to my email account using the browser on my phone? Yes. Open the browser and enter the email account website in the address box. 2.8.5 Can I log in to my online bank account from my phone? Yes.

  • Page 51: How Do I View My Phone's Data Service Status Or Disable The Data Service

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.8.11 How do I view my phone's data service status or disable the data service? Flick down from the status bar to open the notification panel.  indicates that the mobile network is turned on. To turn off the mobile network, touch this icon to make it become ...

  • Page 52: Screen Lock

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings Touch Add VPN network. On the Edit VPN network screen, set the required parameters and touch Save. On the displayed screen, enter your user name and password and touch Connect. 2.9 Screen lock 2.9.1 How do I set a screen unlock PIN?

  • Page 53: How Many Times Can I Try The Screen Unlock Pattern Before My Phone Becomes Permanently Locked? Can I Unlock The Phone By Sending An Email From My Gmail

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.9.3 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an email from my Gmail? Your phone will not be locked even if you incorrectly draw the unlock pattern for several consecutive times, but you will have to wait for a while until you can try again.

  • Page 54: Applications

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.11 Applications 2.11.1 What application formats does my phone support? Is JAVA supported? Your phone supports applications developed using JAVA. To install .jar or .jad applications, you must install a JAVA simulator, such as Jbed.apk or GZL-signed-Jbed.apk.
  • Page 55 HUAWEI ALE-L04 Smartphone FAQs 2 Common settings  Managing applications On the home screen, go to Settings. Touch Manage apps. On the All tab where all applications installed on your phone are listed, touch an application to perform desired operations.

  • Page 56: What Can I Do If I Can't Install An Application

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.11.5 What can I do if I can't install an application? Cause 1: Your phone's storage space is insufficient. If this happens, uninstall some applications that you no longer use or delete some files from Files.

  • Page 57: Can I Back Up My Contact Groups

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings  Restoration On the home screen, touch Tools > Backup. On the displayed screen, touch Backup record. Enter the backup password and touch OK. Then, select Contacts and touch Restore. 2.13.2 Can I back up my contact groups? Yes.

  • Page 58: What Data Can Be Backed Up On My Phone

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.13.3 What data can be backed up on my phone? You can back up your contacts, messages, calendar events, and applications. 2.13.4 What data can be restored on my phone? You can restore your contacts, messages, calendar events, and applications.

  • Page 59: How Do I Manage A Specific Application Using Manage Apps

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.14.4 How do I manage a specific application using Manage apps?  In the upper part, you can switch to the desired tab (application list): All, Running, On SD card, and Downloaded. 52/67...

  • Page 60: Does My Phone Come With Security Guard

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings  Touch an application. On the displayed screen, you can perform operations on the application, including Force stop, Disable, Clear data, and Clear cache. 2.15 Does my phone come with Security Guard? 2.16 Does my phone support the blacklist function of Security Guard? No, and your phone does not come with Security Guard.

  • Page 61: Can I Synchronize My Phone's Date And Time With The Network

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings To manage cities, touch in the upper right corner. You can then touch and hold a city to delete it or touch to add a city. To set your home city and whether your current location is displayed, touch Weather widget at the bottom of the screen.

  • Page 62: How Can I Adjust The Screen Brightness

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.21 How can I adjust the screen brightness? On the home screen, go to Settings. Touch All. Under Device, touch Display. Under Screen, touch Brightness. Select Automatic brightness or manually drag the brightness slider.

  • Page 63: Does My Phone Support Tv-Out

    HUAWEI ALE-L04 Smartphone FAQs 2 Common settings 2.27 Does my phone support TV-out? 2.28 Does my phone support OTG? 2.29 What can I tell from the status indicator?  Blinking red: The battery level is low.  Blinking green: There are missed calls, unread messages and emails, push messages from third-party applications, and other messages.

  • Page 64: Others

    HUAWEI ALE-L04 Smartphone FAQs 3 Others Others 3.1 Does my phone support the quick calling function when the screen is turned off? 3.2 Does the phone support scheduled power-on and power-off? 3.3 How do I save battery power?  When you are not using your phone, press the power button to turn off the screen.

  • Page 65: How Do I Reduce My Mobile Data Usage

    HUAWEI ALE-L04 Smartphone FAQs 3 Others can stand for 10 hours for video playback, 48 hours for music playback, and 6.4 hours for Internet surfing. 3.5 How do I reduce my mobile data usage?  Turn off the mobile network when you do not need it.

  • Page 66: Does My Phone Support 3D Acceleration

    HUAWEI ALE-L04 Smartphone FAQs 3 Others 3.10 Does my phone support 3D acceleration? Yes. 3.11 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? If your phone obtains the date and time from your operator's network when it powers on and registers with the network, it does not use an Internet connection to synchronize date and time, and no data traffic will be generated.

  • Page 67: Does The Phone Support App2Sd? How Do I Move An Installed Application To The Microsd Card

    HUAWEI ALE-L04 Smartphone FAQs 3 Others 3.17 Does the phone support App2SD? How do I move an installed application to the microSD card? No, your phone does not support App2SD. 3.18 How do I check the available space in my phone storage and microSD card? Go to Settings and touch Storage.

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