Table Of Contents - HP StoreOnce 4700 Backup Service And Maintenance Manual

Contents
1 Part numbers for replacement parts....................................................................5
HPE StoreOnce and HPE ProLiant documentation..............................................................................5
Accessing HPE ProLiant documentation.........................................................................................5
HPE StoreOnce 4700 24 TB Backup....................................................................................................6
HPE StoreOnce 4500 24 TB Backup....................................................................................................7
Identifying the StoreOnce processor model..........................................................................................7
HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules..........................................9
HPE StoreOnce 2900 24 TB Backup..................................................................................................10
HPE StoreOnce 2700 8 TB Backup....................................................................................................11
2 General StoreOnce maintenance activities.......................................................12
Preparing for StoreOnce maintenance activities................................................................................12
HPE StoreOnce Remote Support..................................................................................................12
Powering off...................................................................................................................................12
Powering on...................................................................................................................................12
Upgrading BIOS or hardware firmware components..........................................................................13
Updating firmware using the StoreOnce GUI................................................................................13
Updating firmware using the StoreOnce CLI.................................................................................13
Upgrading StoreOnce software..........................................................................................................14
POST messages and troubleshooting................................................................................................14
Tasks that are unique to HPE StoreOnce Backup..............................................................................15
Rack stability.......................................................................................................................................15
3 Identifying problems..........................................................................................16
Example alert for a failed disk.............................................................................................................16
Using the StoreOnce GUI to identify a failed disk..............................................................................16
Viewing the Events Log.................................................................................................................16
Viewing the failed disk in the Hardware tree.................................................................................17
Using the StoreOnce CLI to identify a failed disk...............................................................................17
4 System motherboard replacement....................................................................20
StoreOnce-specific motherboard replacement information................................................................20
Motherboard spares part numbers.....................................................................................................20
DIMM locations...................................................................................................................................20
Identifying the Activation Key for the iLO4 license.............................................................................21
iLO and BIOS configuration after replacing the motherboard.............................................................21
Configuring iLO and RBSU settings..............................................................................................21
RBSU settings...............................................................................................................................22
iLO4 settings..................................................................................................................................23
5 The HP p1224 RAID controller..........................................................................24
HP p1224 controller in StoreOnce systems........................................................................................24
Part numbers.................................................................................................................................24
Location of the RAID cards (server rear view)..............................................................................25
Identifying a RAID controller failure....................................................................................................26
Replacing the HP p1224 controller.....................................................................................................26
6 RAID cache module and SuperCapacitor failures.............................................28
About the SuperCapacitor and RAID cache module..........................................................................28
Replacing the RAID cache module and SuperCapacitor....................................................................28
7 Replacing Fibre Channel cards.........................................................................30
VTL over Fibre Channel .....................................................................................................................30
StoreOnce Catalyt over Fibre Channel...............................................................................................30
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