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Troubleshooting
Related Manuals for HP surestore t20xe
Summary of Contents for HP surestore t20xe
- Page 1 SureStore Models T20i, T20Xi, T20e, T20Xe User’s Guide...
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Page 2: Product Details
Product Details Note your tape drive details here so you can find them easily when you need them. HP SureStore T20___ Model name: Product number: Serial number: Date purchased/installed: SCSI ID:... - Page 3 HP SureStore T20 User’s Guide...
- Page 4 © Copyright 1998 by Hewlett-Packard Company. The information contained in this document is subject to change without notice. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company.
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Page 5: Table Of Contents
Preparing for Installation Your New HP SureStore T20 Tape Drive ....1-2 Before You Start ........1-2 Internal Drives. - Page 6 Installing an External Tape Drive Overview of the Installation Process..... . . 3-2 Tools You May Need........3-2 Preparing the Tape Drive .
- Page 7 Obtaining Service ........B-4 HP Service Agreements ......B-5 Returning your HP SureStore Tape Drive.
- Page 8 Contents-4...
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Page 9: Preparing For Installation
Preparing for Installation This chapter provides an overview of the installation process and tells you what you will need before installing the HP SureStore T20 tape drive. -
Page 10: Your New Hp Surestore T20 Tape Drive
Your New HP SureStore T20 Tape Drive Your New HP SureStore T20 Tape Drive The HP SureStore T20 tape drive provides reliable data protection at an affordable price. The HP SureStore T20 integrates easily into your small network server, peer-to-peer network, or desktop computer. Based on... -
Page 11: Internal Drives
Internal Drives Check the Contents of the Box Check each item that came in the HP SureStore T20 box to make sure you have everything you need. Take a moment now to write the model name (T20i/Xi), product number (C4394A/C4401A), and serial number (look inside the tape door) of your tape drive on the inside front cover of the User’s Guide. -
Page 12: Installation Overview
Preparing for Installation Internal Drives Installation Overview Installing the HP SureStore T20 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites and you have the right tools. The hardware installation process should take less than an hour. -
Page 13: External Drives
External Drives Check the Contents of the Box Check each item that came in the HP SureStore T20 box to make sure you have everything you need. Take a moment now to write the model name (T20e/Xe), product number (C4395A/C4402A), and serial number (look inside the tape door) of your tape drive on the inside front cover of the User’s Guide. -
Page 14: Installation Overview
Preparing for Installation External Drives Installation Overview Installing the HP SureStore T20 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites. The hardware installation process should take about 15 minutes. See “Checking System Prerequisites” on page 1-7. -
Page 15: Checking System Prerequisites
Hardware Requirements To install the HP SureStore T20 tape drive, your computer must be a 486- or Pentium-based computer that has: A properly installed SCSI host adapter (or a SCSI controller on the... -
Page 16: Operating System Requirements
Backup Software To test and use your HP SureStore T20 tape drive, you will need backup software that supports the drive. The tape drive comes with software drivers to support the Microsoft Windows NT Backup utility (no data compression available). -
Page 17: Planning The Scsi Bus
Both internal and external T20 drives use active termination. An internal HP SureStore T20 tape drive comes with a jumper that can be removed if the tape drive is not at the end of the SCSI chain. The external T20 automatically determines if it is at the end of the SCSI chain and terminates itself if necessary. -
Page 18: What Next
Preparing for Installation What Next? What Next? If your computer has all the hardware and software it needs to support the tape drive, you are ready to start installing the drive. If your drive is internal, go to Chapter 2. If your drive is external, go to Chapter 3. -
Page 19: Installing An Internal Tape Drive
Installing an Internal Tape Drive This chapter provides directions for installing an HP SureStore T20i/Xi drive in your computer. The entire hardware installation process should take about an hour. -
Page 20: Overview Of The Installation Process
Installing an Internal Tape Drive Overview of the Installation Process Overview of the Installation Process The installation process involves: Preparing the computer by shutting down all applications, turning off the power, removing the cover, and checking for cables and mounting hardware. -
Page 21: Tools You May Need
Installing an Internal Tape Drive Tools You May Need Tools You May Need You may need the following tools to complete the installation: A medium-size Phillips screwdriver A medium-size flat-bladed screwdriver (if your computer uses slotted screws) A Torx screwdriver (if your computer uses Torx screws) Needle-nose pliers A grounding mat or wrist strap (optional but recommended) Preparing the Computer... - Page 22 Installing an Internal Tape Drive Preparing the Computer 3 Remove the cover from your computer. As you work inside your computer, you may find that you have to Caution disconnect the internal SCSI cable or power cable from other devices to maneuver the new tape drive into place.
- Page 23 Installing an Internal Tape Drive Preparing the Computer 5 Locate an available 5¼-inch, half-height drive bay in your computer. 6 Remove the cover plate and any mounting hardware (screws, rails, or a tray, for example) from the bay. Keep any mounting hardware that can be used to secure the tape drive in the bay.
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Page 24: Preparing The Tape Drive
Installing an Internal Tape Drive Preparing the Tape Drive Preparing the Tape Drive To prepare the tape drive for installation, you need to make sure that it has the correct SCSI ID and termination settings. Each SCSI device requires a unique SCSI ID. - Page 25 “Installing the Tape Drive in the Bay” on page 2-9. If you are installing the drive in an HP NetServer E-series or an HP Vectra, attach the HP rails to the tape drive with the screws provided, as shown in figure 2.5.
- Page 26 Attach the mounting hardware to the tape drive, then proceed with the next section, “Installing the Tape Drive in the Bay” on page 2-9. Figure 2.5 Attaching rails for an HP NetServer E-Series or Vectra computer...
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Page 27: Installing The Tape Drive In The Bay
Installing an Internal Tape Drive Installing the Tape Drive in the Bay Installing the Tape Drive in the Bay 1 Slide the tape drive into the open bay. (See figure 2.6.) If your computer uses rails, align them with the slots or fittings in the bay. Do not secure the drive with screws at this point because you may have to move the drive a bit to get the cables into place. - Page 28 Installing an Internal Tape Drive Installing the Tape Drive in the Bay Figure 2.7 SCSI cable connections Terminator block Other internal SCSI devices Tape drive SCSI cable Red stripe Connection to SCSI controller 3 Plug one of the computer’s power cables into the back of the tape drive. (See figure 2.8.) Align the beveled edges of the computer’s power connector with the beveled edges of the drive’s connector.
- Page 29 (figure 2.9). • Use the screws provided with the HP rails if you are fixing the tape drive in through the sides of the chassis. (See figure 2.10.) Figure 2.9 Fixing the tape drive in a system with mounting hardware...
- Page 30 Installing an Internal Tape Drive Installing the Tape Drive in the Bay Figure 2.10 Fixing the tape drive in a chassis-mount system 5 Reconnect any internal cables you may have removed from other devices and check that no cables or boards were knocked loose during installation. 6 If your computer’s cover uses blank plates over empty bays, remove the plate that corresponds to the new tape drive’s position.
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Page 31: Verifying The Installation
1 Switch on the computer and boot it up. In Windows 95, you will be asked to install drivers. Ignore this message because the necessary drivers will be installed later when you install your HP Colorado Backup II software. If you encounter any problems, refer to Chapter 5, “Troubleshooting.”... -
Page 32: Installing Backup Software
II software. Windows NT users must install drivers separately. NT drivers are provided on the HP Surestore Tape CD. Refer to the README file on the HP SureStore Tape CD for the latest information on installing drivers. Netware drivers are installed when you install the Replica software. -
Page 33: Installing An External Tape Drive
Installing an External Tape Drive This chapter provides directions for installing an HP SureStore T20e/Xe drive in your computer. The hardware installation process should take about 15 minutes. -
Page 34: Overview Of The Installation Process
Installing an External Tape Drive Overview of the Installation Process Overview of the Installation Process The installation process involves: Preparing the tape drive by checking the SCSI ID and changing the SCSI ID if necessary. Preparing the computer by shutting down all applications and turning off the power. -
Page 35: Preparing The Tape Drive
Installing an External Tape Drive Preparing the Tape Drive Preparing the Tape Drive To prepare the tape drive for installation, you need to make sure that it has the correct SCSI ID settings. Each SCSI device requires a unique SCSI ID. You need to change the tape drive’s default SCSI ID setting of 4 only if the computer already has a device with ID 4. - Page 36 Installing an External Tape Drive Preparing the Tape Drive 3 Examine the SCSI devices already in place. Is there another external device on the SCSI bus? If yes, attach the tape drive in the middle of the SCSI chain, allowing the other external device to provide termination.
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Page 37: Installing The Tape Drive
Installing an External Tape Drive Installing the Tape Drive Installing the Tape Drive 1 Perform a normal system shutdown and turn off the computer and any connected peripherals. Disconnect the power cable from the outlet. 2 Attach one end of the SCSI cable to one of the connectors on the back of the tape drive (it does not matter which connector you use). - Page 38 Installing an External Tape Drive Installing the Tape Drive 5 Connect the power cord to the power supply and then to a wall outlet or power strip, as shown in figure 3.4. Figure 3.4 Connecting the power supply to the tape drive Power cord* Power supply *U.S.
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Page 39: Verifying The Installation
1 Switch on the computer and boot it up. In Windows 95, you will be asked to install drivers. Ignore this message because the necessary drivers will be installed later when you install your HP Colorado Backup II software. If you encounter any problems, refer to Chapter 5, “Troubleshooting.”... -
Page 40: Installing Backup Software
Backup II software. Windows NT users must install drivers separately. NT drivers are provided on the HP Surestore Tape CD. Refer to the README file on the HP SureStore Tape CD for the latest information on installing drivers. Netware drivers are installed when you install the Replica software. -
Page 41: Caring For Your Tape Drive
Caring for Your Tape Drive This chapter provides information about caring for your HP SureStore T20 tape drive and its cartridge tapes. -
Page 42: Care Of The Tape Drive
Caring for Your Tape Drive Care of the Tape Drive Care of the Tape Drive The HP SureStore T20 tape drive is simple to care for. No routine cleaning or maintenance is required. Take note of the following cautions, however. Caution Do not clean the tape drive’s read-write head. -
Page 43: Choosing Tapes For Your Tape Drive
Choosing Tapes for Your Tape Drive Choosing Tapes for Your Tape Drive Your HP SureStore T20 tape drive is compatible with the high-capacity HP Colorado 20GB/TR-5 mini-cartridge (QIC-3220 format), one of which is supplied with the tape drive. This is the normal tape cartridge you should use for your backup data. -
Page 44: Erasing Tapes
Caring for Your Tape Drive Choosing Tapes for Your Tape Drive Erasing Tapes The Erase or Format utility provided by most backup applications is the safest and quickest method of removing data from your tapes. Caution Do not erase any type of T20-compatible tape with bulk erasers. Magnetic bulk erasing removes the tracking reference points that are placed on the tape at the factory. -
Page 45: Inserting And Removing Tape Cartridges
Caring for Your Tape Drive Inserting and Removing Tape Cartridges Inserting and Removing Tape Cartridges To insert a tape cartridge into your drive: 1 Hold the tape cartridge with the metal base plate down and the tape window facing the drive, as shown in figure 4.1. Figure 4.1 Inserting a tape cartridge Metal base plate 2 Align the tape cartridge with the tape drive’s opening and push it firmly... - Page 46 Caring for Your Tape Drive Inserting and Removing Tape Cartridges Figure 4.2 HP Colorado 20GB/Travan TR-5 cartridge The back of the cartridge will be flush with the recessed bezel. Caution Interfering with a tape cartridge during operations can cause data loss and may make the tape temporarily unrecordable.
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Page 47: Write-Protecting A Tape Cartridge
Caring for Your Tape Drive Write-Protecting a Tape Cartridge Write-Protecting a Tape Cartridge If you write-protect a tape cartridge, the tape drive can only read data from the tape, not write to it. Use this setting to protect data on the tape cartridge from being erased or overwritten, for example, when you are restoring files from tape. -
Page 48: Caring For Your Tape Cartridges
Caring for Your Tape Drive Caring for Your Tape Cartridges Caring for Your Tape Cartridges Your data is valuable. Treat cartridges with respect so that they provide you with the security you need. Follow these guidelines for handling tape cartridges: Do not open the tape door unnecessarily. -
Page 49: Troubleshooting
Troubleshooting This chapter introduces you to some troubleshooting techniques you can try if you have a problem with your tape drive after installation. -
Page 50: Save Yourself A Call
Save Yourself a Call Save Yourself a Call If you experience difficulties with your HP SureStore T20 tape drive, this chapter provides a few suggestions that may help you solve the problem yourself. It may sound intimidating to troubleshoot your own machine, but these procedures are simple and take only a few minutes. -
Page 51: Tapeassure
Things to Try First TapeAssure The TapeAssure software provided on the HP SureStore Tape CD-ROM can be used as a diagnostic tool if your computer is up and running. Install TapeAssure from the CD-ROM and follow the instructions on the screen. -
Page 52: Problems With Your Tape Drive
The driver software for the tape drive may Check that a driver has been installed that not be properly installed. supports both your HP SureStore T20 or restore. drive and your backup software. If not, install the appropriate driver. If so, reinstall the HP SureStore T20 driver software. - Page 53 Troubleshooting Things to Try First Problem Possible Cause Potential Solution You cannot back The tape drive’s SCSI ID may conflict Check that the tape drive SCSI ID is not with another device. the same as that of any other device or restore.
- Page 54 Troubleshooting Things to Try First...
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Page 55: Product Specifications And Ordering Information
Appendix A Product Specifications and Ordering Information This chapter provides the technical specifications for the HP SureStore T20 tape drive and lists part numbers for compatible tape cartridges, SCSI cables, and accessories. -
Page 56: Product Specifications
Load time: 30 seconds Retension time: 740-foot tape, 150 seconds 400-foot tape, 81 seconds Tape Format Format: QIC-3220 Media: HP 20GB/Travan TR-5 (QIC-3220) Number of tracks: 108 Bit density: 106,400 bpi Encoding method: RLL1,7 Error Correction: Level-10 Reed-Solomon Appendix A-2... -
Page 57: Reliability Specifications
Product Specifications and Ordering Information Product Specifications Reliability Specifications Hard error rate: <1 in 10 bits read with Reed-Solomon ECC Predicted mean time between failures (20% duty cycle): Internal: 250,000 hours External: 200,000 hours Power Requirements External: Tape Drive: +16 VDC @ 1.3 A Power Supply: 100-240 VAC, 50/60 Hz, 1.0A Internal: 5V ±5%, 0.9A peak;... -
Page 58: Certifications
Product Specifications and Ordering Information Product Specifications Certifications Internal: TÜV Meets or exceeds FCC class B requirements External: TÜV NOM-NYCE Meets or exceeds FCC class B requirements Appendix A-4... -
Page 59: Ordering Information
Product Specifications and Ordering Information Ordering Information Ordering Information The following HP products are recommended for use with the HP SureStore T20 tape drive. They can be ordered from your HP dealer or sales office. Recommended Tape Cartridges HP Part... - Page 60 Product Specifications and Ordering Information Ordering Information Appendix A-6...
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Page 61: Customer Support
Appendix B Customer Support This appendix describes Hewlett-Packard's tape drive warranty, service and support arrangements, and how to contact HP Customer Support. -
Page 62: Hewlett-Packard Limited Warranty Statement
Replacement products may be either new, refurbished, or later products of comparable or greater performance. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. -
Page 63: Express Exchange
If you choose not to use Express Exchange, your HP SureStore tape drive must be serviced by one of the authorized repair depots within the country in which it was originally purchased. -
Page 64: Service And Support
The fee is charged on a per incident basis. Alternatively, you can contact your local HP dealer who will be able to advise you and arrange for service. -
Page 65: Hp Service Agreements
Customer Support Service and Support HP Service Agreements HP offers a number of service agreements to meet your needs. Contact your local dealer or local HP office for further information. Returning your HP SureStore Tape Drive HP SureStore Tape products come with a 24-hour Express Exchange warranty. -
Page 66: Worldwide Online Services
Service and Support Worldwide Online Services HP offers electronic services that give you a fast, interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the country-specific resources listed later in this section. -
Page 67: Contacting Customer Support
HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA Internet E-mail: To send messages to HP SureStore technical support: Colorado_Support@hp.com Messages are usually answered within 48 hours. QuickFAX Faxback Service: Automated system to request product information or technical support documents to be faxed to you. -
Page 68: Europe
Available in the UK, France, Belgium, Germany, Switzerland, and Austria. Address: GO HP HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. - Page 69 Customer Support Contacting Customer Support Bulletin Board: Download software, firmware and support documents; leave messages for technical support. Telephone: +31 495 546 909 Settings: 8,1,N, 2, 400 to 28,800 baud Telephone Support: Hours of Operation: Monday – Friday 8:30 – 18:00 (Central European time) No charge for technical support during the warranty period;...
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Page 70: Australia
Download software, firmware and support documents, and leave messages for technical support. Telephone: (03) 9890 0276 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. -
Page 71: Hong Kong
Available 24 hours a day. Telephone: +81 (3) 3335-8622 Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have. Fax Number: +81 (3) 3335-8338 Telephone Support: Hours of Operation: Monday –... -
Page 72: Korea
Hitel: (02) 762-0228 Chollian: (02) 220-2001 Address: Go HPK World Wide Web: Information from HP Korea URL: www.hp.co.kr HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. -
Page 73: Malaysia
Bulletin Board: Download software, firmware and support documents Telephone: (09) 356 3660 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (09) 356 6642 Fax Machine: Faxes are answered in 24 hours or less. -
Page 74: Taiwan (Roc
Telephone: (02) 923-3233 Login: First name: HP Last name: BBS HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (02) 2717-0055... - Page 75 HP Colorado 20GB mini- bulk eraser 4-4 demagnetizing 4-2 cartridges problems 5-5 devices, SCSI IDs 2-3 HP Colorado Backup II software diagnostic software 5-3 2-14, 3-8 dimensions A-3 HP NetServer. See NetServer driver software 1-8, 5-5 HP part numbers A-5...
- Page 76 inserting tapes 4-5 online services 1-8, B-6 radio frequency interference installation Open Desktop 3 1-8 statements. See back of book backup software 2-14, 3-8 OpenServer 5 1-8 rails 2-5, 2-7, 2-11 driver software 2-14, 3-8 operating conditions for tapes 4-8 included with drive 1-3 overview of external 3-2 operating mode 3-6...
- Page 77 B-6 termination 1-9 poor quality 5-5 Erase utility 4-4 problems with 5-3 reference points 4-4 HP Colorado Backup II termination jumper 1-9, 2-7 removing 4-6 2-14, 3-8 testing installation 2-13, 3-7 specifications A-2 provided with drive 1-3, 1-5,...
- Page 78 TR-5 cartridge 4-3 TR-5 tape cartridge inserting 4-6 tracking reference points 4-4, 5-5 transfer rate A-2 Travan cartridge. See TR-5 cartridge troubleshooting. See Chapter 5 UL certification A-4 UNIX 1-8 URL B-6 US support numbers B-7 Vectra computer 1-7, 2-7 verifying installation 2-13, 3-7 warranty B-3, B-5 warranty service B-4...
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Page 79: Declaration Of Conformity
HP SureStore T20Xi C4401 to apply, and could result in violation of Part 15 of the FCC HP SureStore T20Xe C4402 Rules. Product Options: To maintain compliance with FCC Rules and Regulations, conforms to the following product specifications: use properly shielded cables with this device. - Page 80 Japanese VCCI Statement [This apparatus is Class B Information Technology Equipment, based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although designed for use in residential areas, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.]...