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Chapter 10, "Power cords," on page 157 lists power cord information for the
DCS3860.
Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, take these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
v Check for technical information, hints, tips, and new device drivers at the IBM
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the DS Storage Manager online
help or in the documents that are provided with your system and software. The
information that comes with your system also describes the diagnostic tests that
you can perform. Most systems, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available
in the documents that come with your system; this includes printed books, online
documents, README files, and help files. See the troubleshooting information in
your system documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software.
Finding Storage Manager software, controller firmware, and
README files
IBM DS Storage Manager software and controller firmware versions are available
on the product DVD and can also be downloaded from the web.
Important: Before you install IBM DS Storage Manager software, consult the
README file. Updated README files contain the latest device driver versions,
firmware levels, limitations, and other information not found in this document.
Storage Manager README files are available on the web, at the following address:
http://www.ibm.com/support/entry/portal
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IBM System Storage DCS3860 Storage System: Installation, User's, and Maintenance Guide
diagnostic tools that come with your system.
System Storage Disk Support Web site pages that are listed in this section.
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Table of Contents
Troubleshooting
