Programming: Software Upgrade And Flexing; Part Numbers - Motorola motorokr e8 Service Manual

Troubleshooting
Table 4. Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOM
7. Telephone will not recognize or accept
SIM.
8. Vibrator feature not functioning.
10. Internal Charger not working.
11. Real Time Clock resetting when
standard battery is removed.

Programming: Software Upgrade and Flexing

Part Numbers

52
PROBABLE CAUSE
b) Antenna assembly defective.
c) Transceiver board assembly
defective.
a) SIM defective.
b) Transceiver board assembly
defective.
Transceiver board assembly defective. Replace the transceiver board assembly (refer
Faulty charger circuit on transceiver
board assembly.
Lithium button cell in the display board
may be depleted.
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
The following information is provided as a reference for the parts associated with
E8 telephones.
January 10, 2008
VERIFICATION AND REMEDY
Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to c.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
Check the SIM contacts for dirt. Clean if
necessary and check if fault has been cleared. If
the contacts are clean, insert a known good SIM
into the telephone. Power up the unit and
confirm that the SIM has been accepted. If the
fault no longer exists, replace the defective SIM.
If the SIM is not at fault, proceed to b.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Refer service to a Level 3 service center for
replacement.
MOTOROKR E8
6809517A42-A