Troubleshooting - Harman Kardon BDP 20/230 Service Manual

harman/kardon
BDT 2/BDT 20

Troubleshooting

If your BdT 2/BdT 20 isn't performing the way you think it should, check to see if the problem is covered in this section before calling your dealer or contacting harman kardon.
Problem
The player won't power up (the Power indicator is not lit):
The disc does not play:
No picture:
No sound:
The picture appears in the wrong aspect ratio:
There is noise or other interference in the picture while playing a Blu-ray disc
recording or dvd:
cannot access media on a connected usB device:
The player does not respond to remote-control commands:
The Ø symbol appears on the screen when you press a remote-control button:
The player does not respond to commands, or it behaves in an erratic way:
You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
Solution
• check that the player's Ac power cord is properly plugged into the player's power-
cord connection.
• check that the player's Ac power cord is plugged into a working Ac outlet and that
the Ac outlet is not controlled by a switch.
• Make sure that the Master Power switch (on the player's rear panel) is in the "On"
position.
• check that the disc is inserted correctly (label side up).
• check that the disc is the correct type: Bd-video (single-layer or double-layer),
dvd-video, dvd+R/+RW, dvd-R/-RW, cddA (cd digital audio), cd-R/RW. Other
disc types will not play.
• check the connection between the player and the Tv.
• check that the Tv is turned on and that it is set to the correct input source.
• confirm that all of the choices made in the display settings menu are correct for
your Tv.
• check that the Tv is hdcP-compliant. The player cannot be used with a Tv that is
not hdcP-compliant.
• check that the hdMI and/or coaxial digital connections are properly made.
• If you're using the coaxial digital connection, check that the digital audio settings on
the connected device have been properly set.
• If you're using only the hdMI connection, check that the hdMI audio settings on the
connected device have been properly set.
• If you're using only the hdMI connection, check that the BdT 2/BdT 20's hdMI
Audio Output is set to "On."
• change the Aspect Ratio setting in the display settings menu to match the Tv.
• check that the disc surface is clean and not scratched.
• check that the device is formatted in the fAT32 file system. Other file systems are
not compatible with the BdT 2/BdT 20.
• Replace both remote-control batteries with fresh ones, and make sure that they are
installed correctly.
• hold the remote control closer to the player.
• check that the player's remote sensor is in the remote control's line of sight.
• Make sure that the protective shipping film has been removed from the player's
front panel.
• The selected function is not permitted at the time you press the button.
• unplug the player's power cord from the Ac outlet, wait 30 seconds, and plug it
back in.
BDT 2 / BDT 20 Service Manual
Troubleshooting
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