Service And Support - HP R5000 Specification

QuickSpecs

Service and Support

Service and Support
Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services
Related HP Care Pack Services to enhance your HP product experience
Related Services
Insight Remote Support
Parts and materials
Coverage
HP Technology Services
HP Technology Services offers you consultants and support experts to solve your most complex
infrastructure problems. We help keep your business running, boost availability and avoid downtime.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need.
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
3-Year HP 6 hour Hardware Support Onsite Call-to-Repair Service
Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 hours of the initial service request to
the HP Global Solution Center
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months. http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
Delivers secure remote monitoring and support for HP servers and storage, 24x7 at no additional cost.
Available as part of HP Warranty, Care Pack and Service Contract offers.
HP will provide HP-supported replacement parts and materials necessary to maintain the covered
hardware product in operating condition, including parts and materials for available and recommended
engineering improvements. Supplies and consumable parts will not be provided as part of this service;
standard warranty terms and conditions apply. Parts and components that have exceeded their maximum
supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating
manual or the technical product data sheet will not be provided, repaired or replaced as part of this service.
For ProLiant servers and storage systems, this service covers HP-branded hardware options qualified for
the server, purchased at the same time or afterward, internal to the enclosure, as well as external
monitors up to 22" and tower UPS products; these items will be covered at the same service level and for
the same coverage period as the server unless the maximum supported lifetime and/or the maximum
usage limitation has been exceeded. Coverage of the UPS battery is not included; standard warranty terms
and conditions apply.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that have
not failed. SSD/Flash Drives that are specified by HP as consumable parts and/or that have exceeded
maximum supported lifetime and/or the maximum usage limit as set forth in the manufacturer's operating
DA - 14109 North America — Version 5 — November 1, 2013
R5000 Uninterruptible Power System (UPS)
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