IBM DR550 Problem Determination And Service Manual
  1. Manuals
  2. Brands
  3. IBM Manuals
  4. Storage
  5. DR550
  6. Problem determination and service manual
IBM DR550 Problem Determination And Service Manual

IBM DR550 Problem Determination And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
IBM System Storage DR550, Version 4.5
Problem Determination and Service Guide
GA32-0576-00

Advertisement

Table of Contents
loading

Related Manuals for IBM DR550

Summary of Contents for IBM DR550

  • Page 1 IBM System Storage DR550, Version 4.5 Problem Determination and Service Guide GA32-0576-00...
  • Page 3 IBM System Storage DR550, Version 4.5 Problem Determination and Service Guide GA32-0576-00...
  • Page 4 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 5: Table Of Contents

    Replacing a PCA . 12 Safety inspections . . xiii Removing AC power . . xiii Chapter 4. DR550 SSAM Server ..13 External machine checks . . xiv Serviceability . . 13 Internal machine checks .
  • Page 6 ... . . 165 Chapter 11. IBM Director ..81 Start dapismp and sign on with a registered node Problems discovering DR550 components .
  • Page 7 Industry Canada Class A Emission Compliance Taiwanese Class A warning statement . . 223 Statement . 221 Japanese Voluntary Control Council for Avis de conformité à la réglementation Interference (VCCI) statement . . 223 d’Industrie Canada . 221 Korean Class A Electronic Emission Statement European Union (EU) Electromagnetic Compatibility Directive .
  • Page 8 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 9: Figures

    Figures 1. DR550 Model DR1 power control assembly 45. Replacing a midplane . . 125 2. DR550 Model DR2 power control assembly 46. Replacing an EV-DDM . 126 3. Pull the server to the service position . . 16 47. DR2 Fiber Cabling: Single Node - from one 4.
  • Page 10 . 168 82. DR1 Fiber Cabling – Storage Controller #1 to 102. Setting a deletion hold . 169 Expansion drawer #1-1 . . 154 103. Querying the management class . . 170 viii DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 11: Tables

    LV configuration for 42 TB systems (single Controller . . 59 and dual node) . . 180 Product ID for EV-DDMs for the DR550 LV configuration for 48 TB systems (single Storage Controller . . 59 and dual node) .
  • Page 12 . . 213 LV configuration for 108 TB systems (single LV configuration for 172 TB systems (single and dual node) . . 206 and dual node) . . 215 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 13: Safety Notices

    Use this power cable with a properly grounded electrical outlet to avoid electrical shock. v The DR550 DR2 is configured with two mainline power cords. Laser safety This equipment contains Class 1 laser products, and complies with FDA radiation Performance Standards, 21 CFR Subchapter J and the international laser safety standard IEC 60825-1.

  • Page 14: Rack Safety

    Attempting to move the drawer partially or completely out of the rack may cause the rack to become unstable or cause the drawer to fall out of the rack. (R001) DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 15: Dr550 Rack Relocation

    2. Perform a controlled system shutdown. 3. Set the power switches on the DR550 components to the off position. 4. For a DR550 DR2, set the power switch on the DR550 rack, located in front upper right corner, to the off position.

  • Page 16: External Machine Checks

    6. Correct any problems that you find. Internal machine checks Perform the following internal machine checks: 1. Check for any non-IBM changes that might have been made to the machine. If any are present, obtain the Non-IBM Alteration Attachment Survey form, number ®...

  • Page 17: Battery Return Program

    United States, go to http://www.ibm.com/ibm/ environment/products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment.
  • Page 18 IBM at 1-800-426-4333. Please have the IBM part number listed on the battery available prior to your call. In Taiwan, the following applies: Please recycle batteries. For the European Union: Notice: This mark applies only to countries within the European Union (EU).

  • Page 19: Flat Panel Display

    For proper collection and treatment, contact your local IBM representative. For California: Perchlorate Material - special handling may apply. See the following Web site: http://www.dtsc.ca.gov/hazardouswaste/perchlorate...
  • Page 20 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 21: About This Document

    Who should read this document This document is for IBM service personnel who are installing, diagnosing, or repairing the IBM System Storage DR550 DR1 or DR2. This publication is intended for use by IBM service personnel only. How this document is organized Chapter 1, “Problem resolution overview,”...

  • Page 22: Getting Information, Help And Service

    DR550. Getting information, help and service If you need help, service, technical assistance, or want more information about IBM products, there is a wide variety of sources available from IBM to assist you. See the directory of worldwide contacts: http://www.ibm.com/planetwide...

  • Page 23: Getting Help Online

    IBM will provide repair services for the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

  • Page 24: Other Contacts

    For DR550 support information, go to the following Web site: http://www.ibm.com/storage/support/ Select Disk systems from the Product family menu, then select DR550 from the Product menu. You can also find product firmware and software downloads, as well as associated driver code.

  • Page 25: Related Publications

    IBM System Storage DR550 User's Guide v IBM System Storage DR550 Installation Roadmap DR550 SSAM Server publications Documentation about the p5 52A server can be found in the IBM Systems Information Center. ® Tivoli Storage Manager (TSM) publications and other related publications are available at the TSM Information Center: http://publib.boulder.ibm.com/infocenter/tivihelp/index.jsp...

  • Page 26: Dr550 Expansion Drawer Publications

    Mail Fill out the Readers’ Comments form (RCF) at the back of this document and return it by mail or give it to an IBM representative. If the RCF has been removed, you can address your comments to: xxiv...
  • Page 27 International Business Machines Corporation Information Development Department GZW 9000 South Rita Road Tucson Arizona 85744-0001 U.S.A. About this document...
  • Page 28 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 29: Chapter 1. Problem Resolution Overview

    ™ HACMP V5.3 The first step is to establish which area of the DR550 may be the cause of a particular problem and then use the Problem Determination tools and information that is provided for that component. DR550 health check procedures SSAM Server software checkout: v Query activity log (q actlog).

  • Page 30: Gathering Problem Information From The User

    To help isolate the source of a problem gather the following information: 1. Establish which area or component of the DR550 may be the cause of a particular problem; for example, an amber LED is lit on an DR550 Expansion Storage Drawer, or the Attention LED is lit on the DR550 SSAM Servers.
  • Page 31 /tmp/ibmsupt. This snap file can then be e-mailed to the IBM support center for analysis. g. To gather problem data for the DR550 File System Gateway, use the following diagnostic tools, described in greater detail in “Solving problems”...
  • Page 32 If other systems are experiencing network problems, the problem is external to the DR550. v If the DR550 is the only system that is failing, start with the DR550 SSAM Server Your Guide to Removing, Replacing and Installing Parts (SA38-0638). There could...

  • Page 33: Additional Sources Of Information

    DR550 either as a printed book or on a documentation CD. For those books available on a CD that shipped with the DR550 the file name and directory path where that book is found on the CD is provided.

  • Page 34: Viewing The Aix Runtime Error Log For Ssam Server Hardware Failures

    When the agent comes on the line, that individual will pull up the appropriate DR550 script and will process the call. At some point in the call process, you may be required to supply the machine type and serial number. You should use the serial number of the 2233 Frame.

  • Page 35: Chapter 2. Using The Monitor

    Place your LCD monitor in a location with low humidity and a minimum amount of dust. v If the LCD monitor accidentally gets wet, unplug it and contact your IBM representative or reseller immediately. You can clean the LCD monitor with a damp cloth when necessary, but be sure to unplug the LCD monitor first.

  • Page 36: User Controls

    Adjusts the brightness of the back light lamp by pressing the t or u buttons without the OSD menu (Hot key). Menu v Opens the OSD menu. v Selects the function to be adjusted. v Moves the selector down on the OSD menu. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 37: Chapter 3. Dr550 Rack Power Control Assembly

    Use the following information and Figure 1 when debugging a power problem with the model DR1 power control assembly. Figure 1. DR550 Model DR1 power control assembly The power control assembly (PCA) is located at the rear of the rack at EIA position 1 and receives power through the rack power cord which is plugged into the client’s power source.

  • Page 38: Checking Jumpers

    13. Turn on the client’s power source to the PCA. Model DR2 power control assembly power problems Use the following information and Figure 2 on page 11 when debugging a power problem with the model DR2 power control assembly. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 39: Checking Cb1

    Figure 2. DR550 Model DR2 power control assembly Each power control assembly (PCA) is located at the rear of the rack in left and right rack side pockets and receives power through the rack power cord which is plugged into the client’s power source. The on/off switch is located at the front of the rack and controls each PCA.

  • Page 40: Checking On/Off Switch And Jumpers

    11. Replug the jumper to connector J17 on the front of the PCA. 12. Replug the rack power cord to the PCA. 13. Turn on the client’s power source to the PCA. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 41: Chapter 4. Dr550 Ssam Server

    The internal disk storage is configured as mirrored disk for high availability. The DR1 model of the DR550 SSAM Server has six 146GB 15K RPM internal disk drives and a SCSI RAID controller.

  • Page 42: Aix Hacmp Failures

    Alternately, you can use the smitty menus to accomplish the above. Error indication and LED indicators The DR550 SSAM Server is designed for client setup of the machine and for the subsequent addition of most hardware features. The DR550 SSAM Server also allows clients to replace service parts (Client Replaceable Unit).

  • Page 43: Service Information

    Service Information The DR550 SSAM Server is a customer setup (CSU) server and is shipped with materials to assist in the general installation of the server. The server cover has a quick reference service information label that provides graphics that can aid you in identifying features and locating information.

  • Page 44: Cable-Management Arm

    This unit weighs approximately 43 kg (95 lb.). Ensure that you can safely support this weight when removing the server unit from the system rack. The IBM Systems Hardware Information Center is available for more information or to view available video-clips that describe several of the maintenance repair-action procedures.

  • Page 45: Operator Control Panel Physical Details And

    Extended control panel functions and is only available when Manual mode is selected. You can use this function to display the central electronic complex (CEC) Service Processor IP address and location segment. Table 4 on page 18 shows an example of how to use Function 30. Chapter 4. DR550 SSAM Server...

  • Page 46: System Firmware

    The current permanent system firmware image is SF220_005. The current temporary system firmware image is SF220_006. The system is currently booted from the temporary image. When you install a server firmware fix, it is installed on the temporary side. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 47: Service Processor

    1 key after the word keyboard appears and before the word speaker appears. The SMS menus are useful to define the operating system installation method, choosing the installation boot device, or setting the boot device priority list for a Chapter 4. DR550 SSAM Server...
  • Page 48 In the case of a network boot, SMS menus are provided to set up the network parameters and network adapter IP address. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 49: Chapter 5. Dr550 File System Gateway (Fsg)

    DR550 components. One FSG can be ordered (DR550 single node) or two FSGs can be ordered (DR550 single and dual node). If two FSGs are ordered, then the preloaded software is configured to run as a cluster.

  • Page 50: Server Controls And Leds

    Hard disk drive activity LED: When this LED is flashing, it indicates that a hard disk drive is in use. v System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 51: Rear View

    Rack release latches: Press these latches to release the server from the rack. Rear view Figure 6 shows the connectors and LEDs on the rear of the server. Figure 6. File System Gateway rear view Power-cord connector: Connect the power cord to this connector. Chapter 5. DR550 File System Gateway (FSG)
  • Page 52 System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. Power-on LED: When this LED is lit and not flashing, it indicates that the server is turned on.

  • Page 53: Solving Problems

    POST. Refer to the x3650 Problem Determination and Service Guide for more information about the POST error codes. To check for updated technical information, go to http://www.ibm.com/systems/support/, select IBM System x Chapter 5. DR550 File System Gateway (FSG)

  • Page 54: Serverguide Problems

    2. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 55 If the operating system is supported, there is available. no logical drive defined (SAS RAID systems. Run the ServerGuide program and make sure that setup is complete. Chapter 5. DR550 File System Gateway (FSG)

  • Page 56: Troubleshooting Tables

    1. Make sure that the server is turned on. not working. 2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD-RW/DVD drive. 4. Replace the CD-RW/DVD drive. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 57 This can cause the server to overheat and shut down. 2. Check the system error log or BMC log. Refer to the error log information in the x3650 Problem Determination and Service Guide. Chapter 5. DR550 File System Gateway (FSG)
  • Page 58 If the server continues to reset during POST, see the POST and diagnostic programs informations in the x3650 Problem Determination and Service Guide. 2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI ® Application for Windows , or ASR devices that may be installed.
  • Page 59 The USB mouse or USB 1. Make sure that: pointing device does not work. v The mouse is compatible with the server. See http://www.ibm.com/ servers/eserver/serverproven/compat/us/ for keyboard compatibility. v The mouse or pointing-device cable is securely connected to the server, and the device drivers are installed correctly.

  • Page 60: Memory Problems

    2. Replace the lowest-numbered DIMM pair of those that are identified; then, restart the server. Repeat as necessary. 3. (Trained service technician only) Replace the system board. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 61 5. (Trained service technician only) Replace the microprocessors. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
  • Page 62 If the video passes the video diagnostics, the video is good. See the x3650 Problem Determination and Service Guide for information about solving undetermined problems. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 63 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor cable b.
  • Page 64 Action An IBM optional device that 1. Make sure that: was just installed does not v The device is designed for the server (see http://www.ibm.com/servers/ work. eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 65: Power Problems

    3. If the server fails POST and the power-control button does not work, disconnect the AC power cord for 20 seconds; then, reconnect the AC power cord and restart the server. 4. If the problem remains, suspect the system board. Chapter 5. DR550 File System Gateway (FSG)
  • Page 66 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Failing serial device b. Serial cable c. Remote Supervisor Adapter II SlimLine (if one is present) d. (Trained service technician only) System board DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 67: Light Path Diagnostics

    To access the light path diagnostics panel, slide the release latch on the front of the operator information panel to the left. Chapter 5. DR550 File System Gateway (FSG)

  • Page 68: Light Path Diagnostics Panel

    LED on or beside the component. Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel, the problems that they indicate, and actions to solve the problems. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 69 3. If a Remote Supervisor Adapter II SlimLine is installed, update the firmware; if the problem remains, replace the adapter. DASD A hard disk drive error has occurred. Check the LEDs on the hard disk drives and replace the indicated drive. Chapter 5. DR550 File System Gateway (FSG)
  • Page 70 If you cannot isolate the failing adapter through the LEDs and the information in the system error log, remove one adapter at a time from the failing PCI bus, and restart the server after each adapter is removed. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 71: Chapter 6. Dr550 Storage Controller

    To gather problem data for the DR550 Storage Controller: v If an error indicator is present, check IBM Director for device status and look in the error logs. v Check DR550 Storage Controller status with DS4000 Storage Manager for DR550 on SSAM server.

  • Page 72: Symptom-To-Fru Index

    RAID controller If the RAID controller Fault LED failure. is lit, also replace the RAID controller. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 73: Symptom-To-Fru Index

    All amber and All drive CRUs The DR550 Storage Controllers are going through green LEDs are start-of-day process (booting up). Wait up to five slowly flashing. minutes for the controllers to complete the booting process.
  • Page 74 Storage Controller subsystem configuration (such as a fibre channel host bus adapter failure in the host server or the fibre channel switch in the SAN causing LUNs to be on a non-preferred path.) DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 75 Replace defective power cables. Power supply Check the power supply Fault failure LED on the power supply. If the LED is lit, replace the failed CRU. Midplane failure Have the midplane replaced. Contact an IBM technical support representative. Chapter 6. DR550 Storage Controller...

  • Page 76: Parts Listing

    Midplane failure Have the midplane replaced. Contact an IBM technical support representative. Parts listing Figure 8 on page 49 and the following table provide a parts listing for the DR550 Storage Controller. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 77: Dr550 Storage Controller Storage Subsystem Parts List

    Figure 8. DR550 Storage Controller storage subsystem parts list Table 8. Parts listing (DR550 Storage Controller Storage Subsystem) Index DR550 Storage Controller Storage Subsystem FRU P/N Rail kit 41Y5152 Power supply/fan Canister, 600 W 42D3346 Controller canister 44X2421 Frame, Midplane...
  • Page 78 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 79: Chapter 7. Dr550 Expansion Drawer

    Table 7 on page 44 contains the problem symptoms and error messages, along with suggested problem resolution actions. IBM Director provides status indications and error reporting for the DR550 Storage Controller and expansion drawers. You can use IBM Director, in conjunction with...
  • Page 80 LEDs are lit on any of the CRUs, this indicates an SFP module transmission fault in the storage expansion enclosure. Replace the failed SFP module. See the DS4000 Storage Manager software documentation for more information. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 81 If applicable, check that the main circuit breakers for the rack are powered on. AC power failure Check the main circuit breaker and AC outlet. Power supply Replace the power supply. failure Chapter 7. DR550 Expansion Drawer...
  • Page 82 Use the Recovery Guru menu (Global CRUs has function in the Storage Manager Summary Fault intermittent Client Subsystem Management LED) problems. window and the DR550 Storage Controller Major Event Log to troubleshoot the problem. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 83 All drive CRUs The DR550 Verify that the DR550 Expansion Expansion Drawer Drawer is connected to a DR550 is connected to an Storage Controller. Use the steps unsupported DR550 found in “Finding controller, Storage Controller...
  • Page 84 Check the power supply Fault failure LED on the power supply. If the LED is lit, replace the failed CRU. Midplane failure Have the midplane replaced. Contact an IBM technical support representative. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 85: Parts Listing

    Incorrect firmware Verify that the DR550 Storage version. Controller has the correct firmware version. Parts listing Figure 9 on page 58 and the following table provide a parts listing for the DR550 Storage Expansion Module. Chapter 7. DR550 Expansion Drawer...

  • Page 86: Finding Controller, Storage Expansion Enclosure, And Drive Information

    Finding controller, storage expansion enclosure, and drive information You can view a Storage Subsystem Profile to find controller, enclosure, and drive information for the DR550 Expansion Drawer and the DR550 Storage Controller to which it is attached. To view a Storage System Profile, perform the following steps: 1.

  • Page 87: Product Id For Supported Storage Expansion

    4. Scroll through the list to find Board ID, Submodel ID, Product ID, and Product revision for the DR550 Storage Controller as shown in Table 11. Table 11. Board ID, Submodel ID, Product ID, and Product Revision for the DR550 Storage Controller...
  • Page 88 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 89: Chapter 8. Ibm Totalstorage Dr550 San Fibre Channel Switch

    This section provides information about the DR550 Storage Area Network switch, such as explanations of controls and indicator lights. Note: The DR550 SAN Fibre Channel Switch is not supported with model DR1. Two IBM System Storage SAN Fibre Channel Switches are used to interconnect both DR550 SSAM Server servers with the DR550 Storage Controllers to create a SAN (dual node configurations).

  • Page 90: Non-Port Side Of The Dr550 San Switch

    Figure 11 on page 63 shows the location of the LEDs on the port side of the switch. See “LED patterns and recommended actions” on page 63 for details about how to DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 91: Led Patterns And Recommended Actions

    LEDs on the switch, as well as any recommended user responses. System and power LED patterns The system and power LED patterns are shown in Table 14 on page 64. Chapter 8. IBM TotalStorage DR550 SAN Fibre Channel switch...

  • Page 92: System Led Patterns During Normal Operation

    Each port has two LEDs: a port speed and a port status indicator. These LEDs are located below both rows of ports, and each set is labeled with the port number. Table 15 on page 65 shows the LED location, color, and meaning for these port LEDs. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 93: Port Led Patterns During Normal Operation

    Ethernet LED activity. Table 16. Ethernet LED patterns LED name, location LED color Status of hardware Recommended action Ethernet link Amber Link is valid. No action required. Blinking amber Traffic. Chapter 8. IBM TotalStorage DR550 SAN Fibre Channel switch...

  • Page 94: Dr550 San Switch Zoning

    No action required. Steady green Port speed is 100 Mbps. DR550 SAN Switch zoning The DR550 SAN Switch, shown in Figure 12, is zoned as shown in Table 17. Figure 12. DR550 SAN Switch ports Table 17. DR550 SAN Switch zoning Ports...

  • Page 95: San Switch Problem Determination

    1. Click a switch from the SAN Elements tab. 2. Click Actions > Supportshow. A save dialog is displayed. 3. Type a name for the file, and select a location where you want to save the file. Chapter 8. IBM TotalStorage DR550 SAN Fibre Channel switch...
  • Page 96 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 97: Chapter 9. Dr2 Internal Ethernet Switch

    Chapter 9. DR2 internal Ethernet switch Note: No internal Ethernet switch is supported with model DR1. An internal Ethernet switch is included for DR550 model DR2 to provide simplification for managing internal network. The Ethernet switch provides connection to the management interfaces for the following DR550 system components: SSAM server(s), File System Gateway(s), Storage Controller(s), SAN Switch(es).

  • Page 98: Model Dr2 Ethernet Switch Connections

    FC 5837/5838 Storage Controller #2 (Controller A top) Port #1 FC 5837/5838 (Expansion rack) Storage Controller #2 (Controller B bottom Port #2 FC 5837/5838 (Expansion rack) SAN Switch #1 Eth1 port FC 4501 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 99: Interpreting Switch Led Activity

    Table 19. Table top Ethernet switch (SW1) port designation (continued) Feature Code (FC) which includes Port Connection Description Ethernet cable SW2 Ethernet Switch port #16 Table 20. Table bottom Ethernet switch (SW2) port designation Feature Code (FC) which includes Port Connection Description Ethernet cable SSAM Server #1 Ethernet adapter in slot 5 port #1...

  • Page 100: Replacing The Ethernet Switch

    4. Remove the Ethernet switch from the rack by removing one screw from each end of the Ethernet switch and slide out the Ethernet switch from the rack. Figure 15. Removing the Ethernet switch: image 1 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 101: Removing The Ethernet Switch: Image

    Figure 16. Removing the Ethernet switch: image 2 Installing the Ethernet switch To install the replacement Ethernet switch do the following: 1. Slide the new Ethernet switch into the rack position from which the failing Ethernet switch was removed. 2. Secure the Ethernet switch to the rack with the screws that were previously removed when the failing Ethernet switch was removed.
  • Page 102 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 103: Chapter 10. Software Overview

    SSAM server. The SSAM API Client must be installed on the application or middleware server that is used to initiate requests to DR550. The application or middleware server must call the SSAM API to initiate a task within the DR550.

  • Page 104: System Storage Archive Manager Server Configuration

    Others require it to be installed separately. System Storage Archive Manager Server configuration The System Storage Archive Manager Server settings on the DR550 are listed in Table 22. Note: These settings are different than the default settings. Other parameters use the default settings.

  • Page 105: System Storage Archive Manager Disk Storage Pool

    SSAM Server if there is no data stored into the SSAM Server. Since the small object will never expire on the SSAM Server in the DR550, a customer should never be able to disable data retention protection.

  • Page 106: Content Management Applications

    AIX root user ID. Content management applications For the DR550 to function within a customer IT environment, information to be retained must be identified and supplied to the DR550. This can be accomplished with a content management application. The content management application identifies information to be retained, and provides this information to the DR550 via the SSAM API Client.

  • Page 107: Integrated Solutions Console/Integrated Admin Console

    DR550 File System Gateway software preinstalled. The DR550 File System Gateway Software enables client applications to store and retrieve data from the DR550 by means of the Common Internet File System (CIFS) or Network File System (NFS) file system protocols. The FSG interacts with the other DR550 components via the System Storage Archive Manager (SSAM) API.
  • Page 108 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 109: Chapter 11. Ibm Director

    Problems discovering DR550 components All of the individual components for the DR550 system must be discovered by IBM Director Server. This discovery must be launched by the user. 1. In the console, select Tasks > Discover > All Managed Objects.

  • Page 110: Control For Expanding/Collapsing The Ibm Director Console Pane

    Separate DR550 objects will appear for each DR550 Version 4.5 or above that is visible to the IBM Director Server. To view the components associated with the DR550, left-click on the dark square to the left of the DR550 icon. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 111 3. Select the System Discovery (IP) radio button. 4. Below Address Entries, select Add, then Unicast Range, and then click Next. 5. Provide the range of IPs that the DR550 has been assigned. 6. Click OK. Chapter 11. IBM Director...

  • Page 112: Problems With Configuring Dr550 Storage

    Problems with configuring DR550 storage IBM Director provides the means to launch, through the IBM Director Console SMclient running on the DR550 SSAM Server. Some issues must be resolved on some systems to enable this feature. RedHat When the IBM Director is installed on RedHat systems, it is necessary to modify some settings to successfully launch SMclient.

  • Page 113: Suse

    Running IBM Director 5.20.1 instead of 5.20.2 Archive Systems Management Interface recommends running IBM Director 5.20.2; however, if IBM Director 5.20.1 must be utilized instead of the recommended version 5.20.2, the following changes must be made. These changes enable support for the IBM 1814 FAStT system.

  • Page 114: Other Considerations

    Console > New > Managed Objects > SMI-S Storage Devices 6. Make a copy of this file in another safe directory. Note: In the event that IBM Director must be reset (not just restarted), this change must be done again. To support this, the copy can be used to restore the file quickly following the reset and before discovering the storage systems.

  • Page 115: Hardware Status For Ibm Director Agents Running On Aix

    System p because firmware stack and operation system on System p is different from System x. All kind of events are logged in the AIX error log like system shutdown. IBM Director Agent only listens to and reports persistent problems.
  • Page 116 6. Check if the hardware error has been written to the error log. # errpt -a | pg 7. Make sure to always start/stop the cimserver and cimlistener with the provided scripts: /opt/ibm/icc/cimom/bin/startcim /opt/ibm/icc/cimom/bin/startcimlist /opt/ibm/icc/cimom/bin/stopcim /opt/ibm/icc/cimom/bin/stopcimlist DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 117 5. Verify that the agent has a DirectorConsumer subscription from the Director server: /opt/ibm/icc/cimom/bin/cimsubscribe -lh | grep DirectorConsumer /* should list something like */ Destination = http://localhost:6988/ CIMListener/DirectorConsumer/9.3.63.152 and 9.3.63.152 should be the ip address of the IBM Director server you are expecting to show the event. Chapter 11. IBM Director...
  • Page 118 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 119: Chapter 12. Field Replacement

    You might need to remove and replace rack doors and side panels. Use the procedures in this section to perform these tasks. DR1 doors and side panels This section covers removing and replacing the doors and side panels on a DR550 DR1. Removing the DR1 front door To remove the DR1 front door, follow these steps: 1.

  • Page 120: Removing The Dr1 Side Panel

    2. Tilt the bottom of the side panel slightly toward you. 3. Lift the side panel away from the ridge on the top of the rack. 4. Repeat this procedure for the other side panel. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 121: Dr2 Doors And Side Panels

    3. Slide the bottom of the side panel into place and close the locking latches. 4. Using the DR1 door key, lock the side panels. DR2 doors and side panels This section covers removing and replacing the doors and side panels on a DR550 DR2. Removing the DR2 front door To remove the DR2 front door, follow these steps: 1.

  • Page 122: Removing The Dr2 Side Panel

    6. Repeat this procedure for the other side panel. Replacing a DR2 side panel To replace a DR2 side panel, follow these steps: 1. Tilt the top of the side panel slightly toward you. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 123: Field Replacement For The Dr550 Ssam Server

    6. Close the rear door and lock it using the DR2 door key. Field replacement for the DR550 SSAM Server This section describes field replacement procedures for the DR550 SSAM Server component. DR550 SSAM Server RAID Disk Controller rechargeable...
  • Page 124 Estimated time to error (days): Estimated time, in units of days, until an error is reported indicating that the rechargeable cache battery pack must be replaced. DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 125 Concurrently maintainable battery pack: Indicates that the rechargeable cache battery pack can be replaced while the adapter continues to operate. Battery pack can be safely replaced: Indicates that the adapter’s write cache has been disabled and the rechargeable cache battery pack can be safely replaced. Forcing a Rechargeable Battery Error This option allows you to force your PCI-X SCSI RAID Controller to put its cache battery pack into an error state.

  • Page 126: Locating The Adapter And Battery

    Exchange it with the IBM approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call.

  • Page 127: Remove The Dr550 Ssam Server Service Processor Assembly

    6. Install the new cache battery pack by reversing this procedure. Remove the DR550 SSAM Server service processor assembly Use this procedure to remove the service processor assembly.
  • Page 128 3. Disconnect the power source from the system by unplugging the system. Note: This server is equipped with a second power supply. Before continuing with this procedure, ensure that all power sources to the server have been completely disconnected. (L003) DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 129 4. Place the server in the service position. See “Placing a server into the service position” on page 15. 5. Remove the service access cove. See Remove the service access cover from the ™ model 285, 51x, 52x, 55x, 710, or OpenPower 720.

  • Page 130: Locating The Service Processor Assembly

    You might need to remove and replace the time-of-day battery from the server. Use the procedure in this section to perform this task. Note: This battery is used within the DR550 SSAM Server for models DR1 and DR2. To remove and replace the time-of-day battery, complete the following steps: 1.

  • Page 131: Removing The Time-Of-Day Battery From The Service Processor Assembly

    Repair or disassemble Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call.

  • Page 132: Replacing The Service Processor Assembly

    285, 51x, 52x, 55x, 710, or OpenPower 720. 7. If you have a rack-mounted model 285 or 520, place the rack-mounted system or expansion unit in the operating position. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 133: Replacing Adapters

    Replacing adapters To replace the following adapters in the DR550 SSAM Server, refer to the instructions that came with each adapter. v Feature Code 3550 Host Fibre Ethernet (SX) Dual Port Adapter (slot 6)

  • Page 134: Removing The System Board Battery

    6. Reinstall the battery in the reverse order. 7. Replace the air baffle over the DIMMs. See the IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide for details. 8. Replace the riser-card assembly.
  • Page 135 4. Pull the server out of the rack. 5. Remove the cover. See the information about removing the cover in the IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide. 6. Disconnect any internal cables, as necessary.

  • Page 136: Installing The Battery

    After you replace the battery, you must reconfigure the server and reset the system date and time. v To avoid possible danger, read and follow the following safety statement. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 137: Installing The Battery

    5. Make sure that the riser-card assembly is fully seated in the connector on the system board. 6. Install the cover. See the information about installing the cover in the IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide.

  • Page 138: Field Replacement For The Dr550 Storage Controller

    Use the following procedure to replace a controller in a DR550 Storage Controller Storage Subsystem. Each controller has a unique hardware Ethernet address, which is printed on a label on the front.

  • Page 139: Unlocking The Sfp Module Latch - Plastic

    Attention: Handle and install fibre-optic cables properly to avoid degraded performance or loss of communications with devices. For specific handling guidelines, see the section on handling fibre-optic cables in the IBM System Storage DS4000 EXP420 Storage Expansion Enclosure Installation, User’s and Maintenance Guide (GC27-2050).
  • Page 140 Figure 36. Removing a controller from the DR550 Storage Controller 10. If the new controller does not have the cache battery backup unit already installed, follow the instructions about replacing a battery unit in the IBM System Storage DS4200 Express Storage Subsystem Installation, User's and Maintenance Guide (GC27-2048) to remove the cache backup battery from the existing controller unit and insert it into the new controller CRU.

  • Page 141: Installing A Controller

    If the new controller is online and the DS4000 Storage Manager client Subsystem Management window indicates a problem status, refer to the information about troubleshooting the storage subsystem in the IBM System Storage DS4200 Express Storage Subsystem Installation, User's and Maintenance Guide (GC27-2048).

  • Page 142: Replacing A Dr550 Storage Controller Battery Unit

    You can also use the DR550 Storage Controller client to check the status of the battery. Because write-caching is disabled when either one of the battery units fail, replace the failed battery unit as soon as possible to minimize any impact due to the disabling of the write-caching function.

  • Page 143: Removing And Replacing A Battery Unit From The Dr550 Storage Controller Chassis

    (the coral colored tab 3 ) toward the black colored battery pull handle ( 4 ) to unlatch the battery from the DR550 Storage Controller chassis and slowly pull the battery unit from the controller chassis using the black handle, as shown in Figure 38.

  • Page 144: Replacing An Sfp Module

    9. Reset the battery age in the DS4000 Storage Manager for DR550 Storage Manager window. Refer to the online help for instructions on how to reset the battery age, if required.
  • Page 145 4. Put on antistatic protection. 5. Unpack the new SFP module. Verify that it is the same type of module you are replacing. If it is not, contact IBM Customer and Technical Support. Attention: v The speed of the SFP module determines the maximum operating speed of the fibre channel port in which the SFP is installed.

  • Page 146: Replacing A Dr550 Storage Controller Midplane

    DR550 Storage Controller is turned off before any attached storage expansion enclosures. 2. Remove the power cords from the power supply and fan units of the DR550 Storage Controller. 3. Label the fibre channel cables that are attached to the rear of the controllers.
  • Page 147 16. Reinsert the power supply and fan units and reconnect the power supply cords. 17. Power on the attached storage expansion enclosures. 18. Wait at least 3 minutes and then power on the DR550 Storage Controller. Verify the status of the configuration using LEDs and the DS4200 Storage Manager client program.

  • Page 148: Replacing An Ev-Ddm

    1. Slide one ESM into the empty slot in the storage expansion enclosure. Be sure that the lever is pulled straight out as you slide the ESM in, as shown in Figure 42 on page 121. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 149: Replacing A Power Supply And Fan Unit

    Notch Guide pin Lever Figure 42. Removing and replacing an Environmental Service Module (ESM) 2. As you slide the ESM into the empty slot, make sure the guide pins on the side of the ESM fit into the notches. After the guide pins fit into the notches and ESM fits snugly into the bay, push the lever downward or upward 90°, depending on whether the ESM is inserted in the A or B ESM bay to fully latch it into place.

  • Page 150: Replacing An Sfp Module

    Figure 43. The left and right power supply and fan units are seated in the DR550 Expansion Drawer chassis in opposite orientations. If you cannot fully insert the power supply and fan unit into the power supply and fan unit bay, flip it 180°...
  • Page 151 1. Use the DR550 Storage Controller client software to print a new storage subsystem profile. 2. Using the Recovery Guru, identify the failed component that needs to be replaced.

  • Page 152: Replacing A Midplane

    2. Power off the DR550 Expansion Drawer that will have its midplane replaced. 3. Remove the power cords from the power supply and fan units of the DR550 Expansion Drawer. 4. Label the fibre channel cables that are attached to the rear of the ESMs.
  • Page 153 12. Unpack the new front cage frame with the midplane. Save the packaging materials in case you need to return it. 13. Insert the new midplane by aligning it with the DR550 Expansion Drawer front opening and slowly sliding it into the DR550 Expansion Drawer chassis.

  • Page 154: Replacing An Ev-Ddm

    17. Reinsert the power supply and fan units and reconnect the power supply cords. 18. Power on the DR550 Expansion Drawer. 19. Wait at least 3 minutes and then power on the DR550 Storage Controller. Verify the status of the configuration using LEDs and the DS4000 Storage Manager client program.

  • Page 155: Chapter 13. Offloading Data For Support

    To gather and compress SSAM Server files prior to offload: 1. Log in to the DR550 SSAM Server as root. This must be at a local console. 2. Run snap –gbc to generate the snap.tar.Z file in the ibmsupt directory. This...

  • Page 156: Manual Offload

    5. To end the sftp session enter quit. 6. Log off from DR550: exit. If there is no LAN access to DR550 possible, files can also be offloaded to a DVD-RAM: 1. Log on to DR550 with user dr550.

  • Page 157: Appendix A. Dr1 And Dr2 Cabling Diagrams

    DR2 cabling: single node Figure 47. DR2 Fiber Cabling: Single Node - from one Storage Controller to one SAN Switch to one SSAM Server and from one Storage Controller to one SSAM Server (without mirroring) © Copyright IBM Corp. 2008...

  • Page 158: Dr2 Fiber Cabling: Single Node - From Two

    Figure 48. DR2 Fiber Cabling: Single Node - from two Storage Controllers to one SAN Switch to one SSAM Server (without mirroring) DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 159 Figure 49. DR2 Fiber Cabling: Single Node - from one Storage Controller to one SAN Switch to one SSAM Server (with SW mirroring) Appendix A. DR1 and DR2 cabling diagrams...

  • Page 160: Dr2 Fiber Cabling: Single Node - From One Storage Controller To One San Switch One To One Ssam Server (With Lw Mirroring )

    Figure 50. DR2 Fiber Cabling: Single Node - from one Storage Controller to one SAN Switch one to one SSAM Server (with LW mirroring ) DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 161: Dr2 Ethernet Cabling: Single Node - One Or

    Figure 51. DR2 Ethernet Cabling: Single Node – one or two File System Gateways to SSAM Server Appendix A. DR1 and DR2 cabling diagrams...

  • Page 162: Dr2 Ethernet Cabling: Single Node - One

    Figure 52. DR2 Ethernet Cabling: Single node – one SSAM Server to two Storage Controllers Figure 53. DR2 Ethernet Cabling: Single node – One SAN Switch to Ethernet Switch DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 163: Dr2 Kvm Switch Cabling Single Node - Two

    Figure 54. DR2 KVM Switch Cabling Single Node – Two File System Gateways and one SSAM Server Figure 55. DR2 KVM Switch Cabling Single Node – One File System Gateway and one SSAM server Appendix A. DR1 and DR2 cabling diagrams...

  • Page 164: Dr2 Kvm Switch Cabling Single Node - One

    Figure 56. DR2 KVM Switch Cabling Single Node – one SSAM Server with KVM Switch, and one SSAM Server without KVM Switch DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 165: Dr2 Cabling: Dual Node

    DR2 cabling: dual node Figure 57. DR2 Fiber Cabling: Dual Node - from two Storage Controllers to two SAN Switches to two SSAM Servers (without mirroring) Appendix A. DR1 and DR2 cabling diagrams...

  • Page 166: Dr2 Fiber Cabling: Dual Node - From One

    Figure 58. DR2 Fiber Cabling: Dual Node - from one Storage Controller to two SAN Switches to two SSAM servers (with software mirroring) Figure 59. DR2 Fiber Cabling: Dual Node - from one Storage Controller to two SAN Switches to two SSAM servers (without LW mirroring) DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 167: Dr2 Ethernet Cabling: Dual Node - Two File

    Figure 60. DR2 Ethernet Cabling: Dual Node - two File System Gateways to two SSAM servers Appendix A. DR1 and DR2 cabling diagrams...

  • Page 168: Dr2 Ethernet Cabling: Dual Node - Two

    Figure 61. DR2 Ethernet Cabling: Dual node – two SSAM Servers to two Storage Controllers Figure 62. DR2 Ethernet Cabling: Dual node – Two SAN Switches to Ethernet Switches DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 169: Dr2 Cabling: Controller To Expansion

    Figure 63. DR2 KVM Switch Cabling Dual Node – Two File System Gateways and two SSAM Servers Figure 64. DR2 KVM Switch Cabling Dual Node – two SSAM Servers DR2 cabling: controller to expansion Figure 65. DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawer #1-1 Appendix A.

  • Page 170: Dr2 Fiber Cabling: Storage Controller #1 To Expansion Drawers #1-1 And #2-1

    Figure 66. DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1 and #2-1. DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 171: Dr2 Fiber Cabling: Storage Controller #1 To Expansion Drawers #1-1, #2-1 And #3-1

    Figure 67. DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1 and #3-1. Appendix A. DR1 and DR2 cabling diagrams...

  • Page 172: Dr2 Fiber Cabling: Storage Controller #1 To Expansion Drawers #1-1, #2-1, #3-1 And #4-1

    Figure 68. DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1, #3-1 and #4-1 Figure 69. DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1, #3-1, #4-1 and #5-1 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 173: Dr2 Fiber Cabling: Storage Controller #1 To Expansion Drawers #1-1, #2-1, #3-1, #4-1, #5-1

    Figure 70. DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1, #3-1, #4-1, #5-1 and #6-1 Figure 71. DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawer #1-2 Appendix A. DR1 and DR2 cabling diagrams...

  • Page 174: Dr2 Fiber Cabling: Storage Controller #2 To Expansion Drawers #1-2 And #2-2

    Figure 72. DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2 and #2-2 Figure 73. DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2, #2-2, and #3-2 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 175: Dr2 Fiber Cabling: Storage Controller #2 To

    Figure 74. DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2, #2-2, #3-2 and #4-2 Appendix A. DR1 and DR2 cabling diagrams...

  • Page 176: Dr2 Fiber Cabling: Storage Controller #2 To

    Figure 75. DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2, #2-2, #3-2, #4-2, and #5-2 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 177: Dr2 Fiber Cabling: Storage Controller #2 To

    Figure 76. DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2, #2-2, #3-2, #4-2, #5-2, and #6-2 Appendix A. DR1 and DR2 cabling diagrams...

  • Page 178: Dr2 Power Cabling

    DR2 power cabling Figure 77. DR2 power cabling – primary rack DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 179: Dr2 Power Cabling - Primary Rack And Expansion Rack

    Figure 78. DR2 power cabling – primary rack and expansion rack Appendix A. DR1 and DR2 cabling diagrams...

  • Page 180: Dr2 Power Cabling - Expansion Rack

    Figure 79. DR2 power cabling – expansion rack DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 181: Dr1 Cabling

    DR1 cabling Figure 80. DR1 Ethernet cabling – SSAM Server #1 to Storage Controller #1 Figure 81. DR1 Ethernet cabling – File System Gateway #1 to File System Gateway #2 Appendix A. DR1 and DR2 cabling diagrams...

  • Page 182: Dr1 Fiber Cabling - Storage Controller #1 To

    Figure 82. DR1 Fiber Cabling – Storage Controller #1 to Expansion drawer #1-1 Figure 83. DR1 Fiber Cabling – Storage Controller #1 to Expansion drawer #1-1 and #2-1 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 183: Dr1 Fiber Cabling - Ssam Server To Storage

    Figure 84. DR1 Fiber Cabling – SSAM Server to Storage Controller Figure 85. DR1 KVM Switch Cabling with two File System Gateways and SSAM Server Appendix A. DR1 and DR2 cabling diagrams...

  • Page 184: Dr1 Kvm Switch Cabling With One File

    Figure 86. DR1 KVM Switch Cabling with one File System Gateway and SSAM server Figure 87. DR1 Display/Keyboard/Mouse Cabling without KVM switch DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 185: Dr1 Power Cabling

    DR1 power cabling Figure 88. DR1 Power Cabling Appendix A. DR1 and DR2 cabling diagrams...

  • Page 186: Dr1 Power Cabling

    Figure 89. DR1 Power Cabling DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 187: Ssam Server And File System Gateway Layout Graphics For Adapter Placement And Port Assignment And Other Unit Graphics

    SSAM Server and File System Gateway layout graphics for adapter placement and port assignment and other unit graphics Figure 90. File System Gateway adapter/port identification usage Appendix A. DR1 and DR2 cabling diagrams...

  • Page 188: Ethernet Switch Port Identification Used

    Figure 91. SSAM Server adapter/port identification usage Figure 92. Ethernet switch port identification used, unused and reserved ports DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 189: San Switch Port Identification

    Figure 93. SAN switch port identification Figure 94. KVM switch port identification Appendix A. DR1 and DR2 cabling diagrams...

  • Page 190: Storage Controller Port Identification

    Figure 95. Storage Controller port identification DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 191: Expansion Drawer Port Identification

    Figure 96. Expansion Drawer port identification Appendix A. DR1 and DR2 cabling diagrams...

  • Page 192: Power Control Assembly (Pca) Port

    Figure 97. Power Control Assembly (PCA) port identification DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 193: Appendix B. Using The Tsm Api Test Program

    *TRACEFILE C:\temp\trace_cancel.out Figure 98. Sample dapismp option file The TCPSERVERADDRESS is the address of the DR550. The statement ENABLEARCHIVERETENTIONPROTECTION yes is required. The parameters Traceflag and tracefile are optional and allow tracing of the TSM API client. The TSM API can be obtained at: ftp://ftp.software.ibm.com/storage/tivoli-storage- management/patches/client/.

  • Page 194: Start Dapismp And Sign On With A Registered Node Name

    API Config file: Session options: User Name: User pswd: Are the above responses correct (y/n/q)? Doing signon for node hausteintp, owner , with password drp Handle on return = 1 Figure 99. Starting dapismp DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 195: Archive A File

    Archive a file ************************************************************************* * Welcome to the sample application for the Tivoli Storage Manager API. * * API Library Version = 5.2.2.0 ************************************************************************* Choose one of the following actions to test: 0. Signon 1. Backup 2. Restore 3. Archive 4.

  • Page 196: Query The Archive And Obtain The Object Id

    :Tivoli Storage Manager API Verify Data Object info length is :69 Estimated size : 0 130000 Retention Initiated: STARTED Object Held : FALSE Press any key to continue Figure 101. Querying the archive DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 197: Set A Deletion Hold

    Set a deletion hold ************************************************************************* * Welcome to the sample application for the Tivoli Storage Manager API. * * API Library Version = 5.2.2.0 ************************************************************************* Choose one of the following actions to test: 7. Utilities : Deletes, Updates, Logevent, SetAccess, RetentionEvent 8.

  • Page 198: Query The Management Class

    Frequency: 10000 Retain versions: 365 Copy Serialization: Shared Static Copy Mode: Absolute Copy Destination: ARCHIVEPOOL Lan free Destination: NO Retain Init : CREATE Retain Minimum : 65534 Figure 103. Querying the management class DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 199: Appendix C. Ds4000 Logical Volume Configuration

    DS4000 Storage Manager. If you view the LUN ID from AIX, it will be displayed as a hexadecimal address. For compliance reasons the LUN configuration should never be changed (volume sizes for tsmstglv can be changed) unless it has been approved by the DR550 development and support teams. Notes: 1.
  • Page 200 2000 GB hdisk3 TSMStg 2000 GB hdisk4 TSMStg 390 GB hdisk5 TSMStg 2000 GB hdisk6 TSMStg 2000 GB hdisk7 TSMStg 1250 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg 2000 GB hdisk10 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 201 Table 29. LV configuration for 24 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 500 GB hdisk11 TSMStg 2000 GB hdisk12 TSMStg 2000 GB hdisk13 TSMStg 1250 GB hdisk14 TSMStg...

  • Page 202: Logical Volume Configuration For Dr1 Raid6

    730 GB hdisk1 tsmappslv /tsm SSAMvg tsmdblv /tsmDb tsmlogslv /tsmLog\ tsmbackuplv /tsmdbbkup 110 GB hdisk2 tsmdblvm /tsmDbM SSAMvgM tsmlogslvm /tsmLogM 2000 GB hdisk3 TSMStg 2000 GB hdisk4 TSMStg 390 GB hdisk5 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 203 Table 34. LV configuration for 12 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk6 TSMStg 2000 GB hdisk7 TSMStg 500 GB hdisk8 TSMStg Table 35.
  • Page 204 2000 GB hdisk7 TSMStg 500 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg 2000 GB hdisk10 TSMStg 500 GB hdisk11 TSMStg 2000 GB hdisk12 TSMStg 2000 GB hdisk13 TSMStg 500 GB hdisk14 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 205: Logical Volume Configuration For Dr2

    Table 38. LV configuration for 36 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk15 TSMStg 2000 GB hdisk16 TSMStg 500 GB hdisk17 TSMStg 2000 GB hdisk18 TSMStg...
  • Page 206 File System VG Name 2 GB hdisk2 tsmappslv /tsm TSMApps 225 GB hdisk3 tsmdblv /tsmDb TSMDbLogs tsmlogslv /tsmLog 225 GB hdisk4 tsmdblvm /tsmDbM TSMDbLogsMirr tsmlogslvm /tsmLogM 420 GB hdisk5 tsmdbbkuplv /tsmdbbkup TSMDbBkup DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 207 Table 43. LV configuration for 30 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 500 GB hdisk6 TSMStg 2000 GB hdisk7 TSMStg 1773 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg...
  • Page 208 /tsmLogM 420 GB hdisk5 tsmdbbkuplv /tsmdbbkup TSMDbBkup 500 GB hdisk6 TSMStg 2000 GB hdisk7 TSMStg 1773 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg 2000 GB hdisk10 TSMStg 830 GB hdisk11 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 209 Table 46. LV configuration for 48 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk12 TSMStg 1825 GB hdisk13 TSMStg 2000 GB hdisk14 TSMStg 2000 GB hdisk15 TSMStg...
  • Page 210 1250 GB hdisk16 TSMStg 2000 GB hdisk17 TSMStg 2000 GB hdisk18 TSMStg 500 GB hdisk19 TSMStg 2000 GB hdisk20 TSMStg 2000 GB hdisk21 TSMStg 1250 GB hdisk22 TSMStg 2000 GB hdisk23 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 211 Table 48. LV configuration for 72TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk24 TSMStg 500 GB hdisk25 TSMStg 2000 GB hdisk26 TSMStg 2000 GB hdisk27 TSMStg 1250 GB...
  • Page 212 /tsmLogM 420 GB hdisk5 tsmdbbkuplv /tsmdbbkup TSMDbBkup 500 GB hdisk6 TSMStg 2000 GB hdisk7 TSMStg 1773 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg 2000 GB hdisk10 TSMStg 830 GB hdisk11 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 213 Table 50. LV configuration for 96TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk12 TSMStg 1825 GB hdisk13 TSMStg 2000 GB hdisk14 TSMStg 2000 GB hdisk15 TSMStg 1250 GB...
  • Page 214 2000 GB hdisk29 TSMStg 2000 GB hdisk30 TSMStg 500 GB hdisk31 TSMStg 2000 GB hdisk32 TSMStg 2000 GB hdisk33 TSMStg 1250 GB hdisk34 TSMStg 2000 GB hdisk35 TSMStg 2000 GB hdisk36 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 215 Table 51. LV configuration for 108 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 500 GB hdisk37 TSMStg 2000 GB hdisk38 TSMStg 2000 GB hdisk39 TSMStg 1250 GB hdisk40 TSMStg...
  • Page 216 2000 GB hdisk48 TSMStg 500 GB hdisk49 TSMStg 2000 GB hdisk50 TSMStg 2000 GB hdisk51 TSMStg 1250 GB hdisk52 TSMStg 2000 GB hdisk53 TSMStg 2000 GB hdisk54 TSMStg 500 GB hdisk55 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 217 Table 52. LV configuration for 120 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk56 TSMStg 2000 GB hdisk57 TSMStg 1250 GB hdisk58 TSMStg 2000 GB hdisk59 TSMStg...
  • Page 218 500 GB hdisk61 TSMStg 2000 GB hdisk62 TSMStg 2000 GB hdisk63 TSMStg 1250 GB hdisk64 TSMStg 2000 GB hdisk65 TSMStg 2000 GB hdisk66 TSMStg 500 GB hdisk67 TSMStg 2000 GB hdisk68 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 219 Table 53. LV configuration for 132 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk69 TSMStg 1250 GB hdisk70 TSMStg Table 54. LV configuration for 144 TB systems (single and dual node) LUN Size Array ID LUN ID...
  • Page 220 2000 GB hdisk68 TSMStg 2000 GB hdisk69 TSMStg 1250 GB hdisk70 TSMStg 2000 GB hdisk71 TSMStg 2000 GB hdisk72 TSMStg 500 GB hdisk73 TSMStg 2000 GB hdisk74 TSMStg 2000 GB hdisk75 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 221 Table 54. LV configuration for 144 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 1250 GB hdisk76 TSMStg Table 55. LV configuration for 156 TB systems (single and dual node) LUN Size Array ID LUN ID...
  • Page 222 2000 GB hdisk69 TSMStg 1250 GB hdisk70 TSMStg 2000 GB hdisk71 TSMStg 2000 GB hdisk72 TSMStg 500 GB hdisk73 TSMStg 2000 GB hdisk74 TSMStg 2000 GB hdisk75 TSMStg 1250 GB hdisk76 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 223 Table 55. LV configuration for 156 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk77 TSMStg 2000 GB hdisk78 TSMStg 500 GB hdisk79 TSMStg 2000 GB hdisk80 TSMStg...
  • Page 224 1250 GB hdisk64 TSMStg 2000 GB hdisk65 TSMStg 2000 GB hdisk66 TSMStg 500 GB hdisk67 TSMStg 2000 GB hdisk68 TSMStg 2000 GB hdisk69 TSMStg 1250 GB hdisk70 TSMStg 2000 GB hdisk71 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 225: Logical Volume Configuration For Dr2 Raid 6

    Table 56. LV configuration for 172 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk72 TSMStg 500 GB hdisk73 TSMStg 2000 GB hdisk74 TSMStg 2000 GB hdisk75 TSMStg...
  • Page 226 2000 GB hdisk7 TSMStg 1823 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg 2000 GB hdisk10 TSMStg 180 GB hdisk11 TSMStg 2000 GB hdisk12 TSMStg 2000 GB hdisk13 TSMStg 325 GB hdisk14 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 227 Table 60. LV configuration for 24 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk15 TSMStg 2000 GB hdisk16 TSMStg 500 GB hdisk17 TSMStg Table 61.
  • Page 228 2000 GB hdisk17 TSMStg 2000 GB hdisk18 TSMStg 500 GB hdisk19 TSMStg 2000 GB hdisk20 TSMStg 2000 GB hdisk21 TSMStg 500 GB hdisk22 TSMStg 2000 GB hdisk23 TSMStg 2000 GB hdisk24 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 229 Table 63. LV configuration for 42 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 500 GB hdisk25 TSMStg Table 64. LV configuration for 48 TB systems (single and dual node) LUN Size Array ID LUN ID...
  • Page 230 /tsm TSMApps 425 GB hdisk3 tsmdblv /tsmDb TSMDbLogs tsmlogslv /tsmLog 425 GB hdisk4 tsmdblvm /tsmDbM TSMDbLogsMirr tsmlogslvm /tsmLogM 820 GB hdisk5 tsmdbbkuplv /tsmdbbkup TSMDbBkup 500 GB hdisk6 TSMStg 2000 GB hdisk7 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 231 Table 66. LV configuration for 72 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 1573 GB hdisk8 TSMStg 2000 GB hdisk9 TSMStg 1630 GB hdisk10 TSMStg 2000 GB hdisk11 TSMStg...
  • Page 232 500 GB hdisk37 TSMStg 2000 GB hdisk38 TSMStg 2000 GB hdisk39 TSMStg 500 GB hdisk40 TSMStg 2000 GB hdisk41 TSMStg 2000 GB hdisk42 TSMStg 500 GB hdisk43 TSMStg 2000 GB hdisk44 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 233 Table 67. LV configuration for 84 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk45 TSMStg 500 GB hdisk46 TSMStg Table 68. LV configuration for 96 TB systems (single and dual node) LUN Size Array ID LUN ID...
  • Page 234 75 GB hdisk13 TSMStg 2000 GB hdisk14 TSMStg 2000 GB hdisk15 TSMStg 500 GB hdisk16 TSMStg 2000 GB hdisk17 TSMStg 2000 GB hdisk18 TSMStg 500 GB hdisk19 TSMStg 2000 GB hdisk20 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 235 Table 69. LV configuration for 108 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk21 TSMStg 500 GB hdisk22 TSMStg 2000 GB hdisk23 TSMStg 2000 GB hdisk24 TSMStg...
  • Page 236 2000 GB hdisk32 TSMStg 2000 GB hdisk33 TSMStg 500 GB hdisk34 TSMStg 2000 GB hdisk35 TSMStg 2000 GB hdisk36 TSMStg 500 GB hdisk37 TSMStg 2000 GB hdisk38 TSMStg 2000 GB hdisk39 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 237 Table 70. LV configuration for 120 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 500 GB hdisk40 TSMStg 2000 GB hdisk41 TSMStg 2000 GB hdisk42 TSMStg 500 GB hdisk43 TSMStg...
  • Page 238 2000 GB hdisk45 TSMStg 500 GB hdisk46 TSMStg 2000 GB hdisk47 TSMStg 2000 GB hdisk48 TSMStg 500 GB hdisk49 TSMStg 2000 GB hdisk50 TSMStg 2000 GB hdisk51 TSMStg 500 GB hdisk52 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 239 Table 71. LV configuration for 132 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk53 TSMStg 2000 GB hdisk54 TSMStg 500 GB hdisk55 TSMStg 2000 GB hdisk56 TSMStg...
  • Page 240 500 GB hdisk52 TSMStg 2000 GB hdisk53 TSMStg 2000 GB hdisk54 TSMStg 500 GB hdisk55 TSMStg 2000 GB hdisk56 TSMStg 2000 GB hdisk57 TSMStg 500 GB hdisk58 TSMStg 2000 GB hdisk59 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 241 Table 72. LV configuration for 144 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk60 TSMStg 500 GB hdisk61 TSMStg 2000 GB hdisk62 TSMStg 2000 GB hdisk63 TSMStg...
  • Page 242 2000 GB hdisk53 TSMStg 2000 GB hdisk54 TSMStg 500 GB hdisk55 TSMStg 2000 GB hdisk56 TSMStg 2000 GB hdisk57 TSMStg 500 GB hdisk58 TSMStg 2000 GB hdisk59 TSMStg 2000 GB hdisk60 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 243 Table 73. LV configuration for 156 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 500 GB hdisk61 TSMStg 2000 GB hdisk62 TSMStg 2000 GB hdisk63 TSMStg 500 GB hdisk64 TSMStg...
  • Page 244 2000 GB hdisk48 TSMStg 500 GB hdisk49 TSMStg 2000 GB hdisk50 TSMStg 2000 GB hdisk51 TSMStg 500 GB hdisk52 TSMStg 2000 GB hdisk53 TSMStg 2000 GB hdisk54 TSMStg 500 GB hdisk55 TSMStg DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 245 Table 74. LV configuration for 172 TB systems (single and dual node) (continued) LUN Size Array ID LUN ID Hdisk on AIX Logical Volume File System VG Name 2000 GB hdisk56 TSMStg 2000 GB hdisk57 TSMStg 500 GB hdisk58 TSMStg 2000 GB hdisk59 TSMStg...
  • Page 246 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 247: Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

  • Page 248: Trademarks

    Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 249: Federal Communications Commission (Fcc) Class A Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 250: Germany Electromagnetic Compatibility Directive

    Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 251: People's Republic Of China Class A Electronic Emission Statement

    People's Republic of China Class A Electronic Emission Statement Taiwanese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A Electronic Emission Statement Notices...
  • Page 252 DR550 Version 4.5 Problem Determination and Service Guide...

  • Page 253: Index

    AC power LED 24 enclosure information 58 interpreting LED activity 62 address environment of the IBM director of licensing 219 product recycling xiv archiving a file environmental notices xiv with dapismp 167 error messages, POST 25...
  • Page 254 165 of equipment xiv replacing components battery unit 114 controller 110 United States electronic emission Class A replacing CRUs notice 221 ESM 120 United States FCC Class A notice 221 DR550 Version 4.5 Problem Determination and Service Guide...
  • Page 255 IBM business partner, or your authorized remarketer. When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 256 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line GA32-0576-00 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
  • Page 258 Printed in USA GA32-0576-00...

Table of Contents