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12. Help
Problem
I cannot operate the
answering machine with
the cordless handset.
I cannot retrieve recorded
messages from a remote
location.
The other party complains
that they cannot leave a
voice message.
While recording a
greeting message or
listening to messages, the
unit rings and recording
stops.
12.3.8 If a power failure occurs
L The unit will not function.
L The unit is not designed for making emergency telephone calls when the power fails. Alternative
arrangements should be made for access to emergency services.
L Fax transmission and reception will be interrupted.
L If delayed transmission (feature #25 on page 63) is programmed and power failure prevents the
document from being sent at the set time, the transmission may be cancelled.
L If any fax documents are stored in the memory, they will be lost. When power is restored, a power
down report will be printed stating which documents in memory have been erased.
L The date and time setting may be lost. If the correct date and time is not displayed or e appears on
the base unit display after the power has been restored, set the date and time again (page 20).
92
Cause & Solution
L Another user is using the answering machine, accessing the Caller
ID list or on an outside call. Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to finish.
L The cordless handset is too far from the base unit. Move closer.
L Activate the remote operation feature by setting the remote
operation ID beforehand (feature #11 on page 62).
L Press the remote operation ID correctly and firmly (page 59).
L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page
49).
L The memory is full. Erase unnecessary messages (page 55).
L The recording time is set to "GREET ONLY". Select "1 MINUTE"
or "3 MINUTES" (feature #10 on page 62).
L A call is being received. Answer the call and try again later.
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