Brother MFC-8370DN User Manual page 127

Scanning difficulties
Difficulties
TWAIN errors appear while
scanning.
OCR does not work
Network scanning does not work.
The machine does not scan all the
pages of your document.
Software difficulties
Difficulties
Cannot install software or print.
Cannot perform '2 in 1' or '4 in 1'
printing.
The machine does not print from
® ®
Adobe Illustrator .
Paper handling difficulties
Difficulties
The machine does not load paper.
The LCD shows No Paper or a
Paper Jam message.
The machine does not feed paper
from the MP tray.
How do I print on envelopes?
What paper can I use?
There is a paper jam.
The scanned documents jam on
the ADF output tray.
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Suggestions
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 11SE, click File, Scan or Get Photo and choose the
Brother TWAIN driver.
Try increasing the scanning resolution.
See Network difficulties on page 117.
Make sure that the ADF output tray does not contain more than 20 sheets.
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print resolution. (See Advanced tab in the Software User's Guide
on the CD-ROM.)
Suggestions
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Check that the MP tray mode is not chosen in the printer driver.
If the LCD shows Paper Jam message and you still have a problem, see
Paper jams on page 135.
Fan the paper well and put it back in the tray firmly.
Make sure that MP tray mode is chosen in the printer driver.
You can load envelopes from the MP tray. Your application must be set up to print
the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application. (See your application's manual for
more information.)
You can use thin paper, plain paper, thick paper, bond paper, recycled paper,
envelopes, labels and transparencies that are made for laser machines. (For
details, see Acceptable paper and other print media on page 14.)
(See Paper jams on page 135.)
Make sure your documents are not too thin or too thick and are correctly
loaded in the ADF. (See Loading documents on page 20.)
Use the scanner glass to scan the document.
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