Service And Support, Hp Care Pack, And Warranty Information - HP D6000 Quickspecs

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty
Warranty Upgrade
Options
Service and Support
Optimized Care - delivers
best performance and
stability through
deployment and proactive
management
Basic Care - Minimum
recommended support
3-0-0 warranty
Three-year parts exchange, next business day delivery
NOTE: The warranties of the hard drive options purchased for the D6000 are different for SAS hard drives
versus SAS Midline (MDL) hard drives. SAS hard drive options have a three year warranty and SAS MDL hard
drive options have a one year warranty.
Response - Upgrade on-site response from next business day to same day 4-hour response or 6
Hour Call To Repair
Coverage - Extend hours of coverage from next business day to 9 hours x 5 days to 24 hours x 7
days
Duration Select duration of coverage for a period of 1, 3, 4 or 5 years
Technology Services for increased uptime, productivity and ROI
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
HP Proactive Care 24x7 - for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized/x86 infrastructure.
Plus, 20 credits per year, select from an extensive menu of consultancy and technical services, such as
onsite firmware upgrades, health checks, assessments, and education.
3-Year Support Plus 24 - For a higher return on your server and storage investment, HP Support Plus 24
provides integrated hardware and software support services designed specifically for your technology.
Available 24x7, this 3-year combined reactive support option delivers onsite hardware support and over-
the-phone software support around-the-clock. Leverage the full strength of HP Technology Services -
DA - 14419 Worldwide — Version 3 — February 15, 2013
HP D6000 Disk Enclosure
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