Customer Self Repair; Remote Support; Remote Support And Proactive Care Information; Proactive Care Customer Information - HP MSA 1050 User Manual

Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to
be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for
CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished
by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
www.hpe.com/support/selfrepair

Remote support

Remote support is available with supported devices as part of your warranty or contractual support agreement. It
provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett
Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett
Packard Enterprise strongly recommends that you register your device for remote support.
If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information

HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported products list
www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer information

Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted

Warranty information

To view the warranty for your product, see the Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products document, available at the Hewlett Packard Enterprise Support Center:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional warranty information

HPE ProLiant and x86 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise Servers
www.hpe.com/support/EnterpriseServers-Warranties
56 Support and other resources