Gigaset S850A GO User Manual page 116

Customer Service & Assistance
Internet telephony not possible.
•
No IP account has been set up:
•
Display shows Provider error registration failed: Registration of the phone with your provider for Internet
telephony has failed.
essary ( p. 102).
•
Display shows No IP connection: No IP account configured or the IP connections have been deactivated
No connection to the Internet.
•
Display shows No LAN connection:
•
Display shows IP address not available:
The phone is preconfigured for dynamic assignment of the IP address. In order for your router to
"recognise" the phone, dynamic IP address assignment must also be activated on the router, i. e. the
router's DHCP server must be activated.
If the router's DHCP server cannot be/is not activated:
•
Display shows Check IP settings: The telephone is not connected to the Internet.
¥
Check the cable connections between the base station and router and between the router and the
Internet.
¥
Check the telephone's connection with the LAN, check whether the phone can be contacted at its IP
address. Check the IP address on the handset.
•
Display shows Internet connection not available:
Connection to the Internet has been interrupted:
Otherwise: Check the plug connection between the router and modem or DSL connection and the
router settings.
Firmware update or VoIP profile download is not carried out.
•
Display shows Currently not possible: The VoIP connections may be busy or a download/update is already
being carried out.
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Display shows Server not accessible:
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The download server is not available.
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The router is not available or has no connection to the Internet.
phone and the router and restart the router if necessary.
•
The pre-set server address has been changed.
the base station.
•
Display shows Transmissionerror XXX: An error occurred while transferring the file. An HTTP error code is
displayed in place of XXX.
You cannot establish a connection to the phone with your PC's web browser.
•
IP address is incorrect:
•
Check connections between the PC and the base station.
ping command to the base station (ping <base station's local IP address>).
•
You have tried to reach the phone via a secure http (https://...).
GO functions
The smartphone display does not show the complete phone number and area code.
•
Country code and local area code are not set correctly.
With handset: Settings – Telephony – Area Codes
With web configurator: Settings – Management – Local Settings
No events displayed on the smartphone (e. g. missed call).
•
You have not selected a connection that can be used to transfer events to your smartphone. ¥
Once you have registered the phone with Gigaset elements on the web configurator page Settings –
Messaging – Call Notification select connection(s)
116
Register the phone with your provider for Internet telephony (
Repeat the process (
Check cable connection between router and base.
Check IP configuration.
Try again later.
Repeat the process. If the error occurs again, consult the service department.
Request the handset's IP address
p. 15). Check registration status in web configurator if nec-
Assign a fixed IP address to the phone.
Please try again later
Try again later.
Change the address in the web configurator or reset
Try to re-establish the connection.
Open the command box on the PC
Retry with http://...
Configuring settings:
Check the connection between the
p. 15)
send a