Call Handling - Mitel 5000 Reference Manual

Making a call:
Dial 9 or outgoing key then the number and lift the handset (on-hook for
speakphone calls). Dial internally: dial the extension number and lift
handset.
To answer a call:
Lift the handset, or press (Speaker) to answer a call while using a headset
or to answer a call in Handsfree Mode. If you are currently on a call, press
the flashing IC or Call button to answer a waiting call.
To answer a waiting call:
Press the flashing IC or Call button. This places the first call on hold and
connects you to the waiting call. You can also place the first call on hold
before you answer the waiting call.
To redirect calls:
1. While a call is ringing, dial 331.
2. Enter the extension number, or press the Outgoing button or enter the
Outgoing Call access code (8), and then enter the external number. The
call is forwarded to the number entered.
To use Redial:
With or without the handset lifted, press REDIAL. The system
automatically selects a line and dials the number.
To use Call Forwarding:
1. Press the Fwd button or dial the Manual Call Forwarding feature
code from the table above. ENTER FORWARD DEST
2. Enter the extension number or press the Outgoing button, and then
dial the phone number. FWD ALL CALLS TO <number> appears.
To cancel Call Forwarding:
Press the Fwd button, and then press (Speaker), or lift and replace the
handset. ANY CALL FORWARD CANCELED appears.

Call Handling

To mute or unmute the microphone:
While on a call, press Mute on. MICROPHONE MUTE ON appears. When
The microphone is muted, the Mute button lamp is lit. Press Mute again to
unmute the microphone.
To transfer a call to another extension:
While on the call, press (Transfer), and then enter the extension
number.
• Wait for an answer, announce the call, and then hang up. If the
extension is unavailable, press the flashing IC or Call button to return to
the caller.
• Hang up to transfer the call and disconnect the call from your telephone.
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your
telephone.
• System Hold: Places an external call on hold in the system. You can
then pick up the call from any telephone that indicates a flashing
Call button for the call, including the telephone that placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
To use Reverse Transfer (Call Pick Up)
Lift the handset, and then press 4. ENTER EXTENSION NUMBER