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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to
the "Customer Services Directory" on page 17. (Reference pages are shown in parentheses.)
Power
•
No power.
Insert the AC power supply cord securely into the household
AC outlet. (7)
•
The unit is
When "AUTO POWER OFF" is set to "ON", the unit
automatically
automatically switches to standby after approximately 30
switched to the
minutes in the stop mode. (14)
standby mode.
No operation
•
No response
This unit cannot play discs other than the ones listed in
when any buttons
these operating instructions. (5)
•
pressed.
The unit may not be operating properly due to lightning,
static electricity or some other external factor. Turn the
unit off and then back to ON. Alternatively, turn the unit off,
disconnect the AC power supply cord, and then reconnect it.
•
Condensation has formed: Wait 1 to 2 hours for it to
evaporate.
•
No response when
Check that the batteries are installed correctly. (7)
•
remote control
The batteries are depleted: Replace them with new ones. (7)
•
buttons pressed.
Point the remote control at the remote control sensor and
operate. (8)
•
When using On-Screen Menus, press [w q] to select the
item, then press [e r] to make the settings. (12)
•
No picture or sound.
Check the video or audio connection. (6, 7)
•
Check the power or input setting of the connected equipment.
•
You have forgotten
While stopped, remove the disc, and then press and hold
your ratings
[q] (PLAY) and [; OPEN/CLOSE] on the unit and then also
password.
press and hold [8 POWER] on the unit until "INITIALIZED"
Reset all the settings
disappears from the television. Turn the unit off and on
to Factory Preset.
again. All settings will return to the default values.
Specific operation impossible or incorrect
•
It takes time before
Play may take time to begin when an MP3 track has still
play starts.
picture data. Even after the track starts, the correct play time
will not be displayed, however this is normal.
•
The program
These functions do not work with some DVD-Videos.
functions do not
work.
•
Menu doesn't
Press [g] twice and then press [q] (PLAY).
appear.
VCD
with
playback control
•
Play doesn't start.
If a disc contains CD-DA and other formats, proper playback
may not be possible.
•
No subtitles.
Display the subtitles. (12)
•
The subtitles
Clear the subtitles. (12)
overlap closed
captions recorded
on discs.
•
In A-B Repeat, point
The end of an item becomes point B when it is reached.
B is automatically
set.
•
Repeat play is
A-B Repeat is canceled when you press [QUICK REPLAY].
•
automatically
Repeat play may be canceled when you press [CM SKIP].
canceled.
Picture incorrect
•
Picture distorted.
Ensure that the unit is not connected through a video
cassette recorder. (6)
•
Make sure that progressive output has not been selected
when the connected television is not progressive
compatible. Press and hold [RETURN] until the picture
displays correctly. The settings will return to "INTERLACE".
•
Picture size doesn't
Change "TV ASPECT" in "VIDEO" tab. (13)
•
fit the screen.
Use the television to change the aspect. If your television
does not have that function, change "TV ASPECT". (13)
•
Change the zoom setting. (10)
•
The television may
PAL discs cannot be played.
display incorrectly
or colors appear
faded.
•
Menu not displayed
Restore the zoom ratio to "NORMAL". (10)
•
correctly.
Change "TV ASPECT" in "VIDEO" tab. (13)
Progressive video
•
There is ghosting
This problem is caused by the editing method or material
when progressive
used on DVD-Video, but should be corrected if you use
output is on.
interlace output. Change "VIDEO OUT (I/P)" in "VIDEO" tab
to "INTERLACE". (13)
•
Pictures not in
If the unit is connected to the television through VIDEO OUT
progressive output.
or S VIDEO OUT, output will be interlace.
•
Closed captions not
When progressive output is on, closed captions will not be
displayed.
displayed.
15
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