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Troubleshooting
General Problems
Pronto shuts off automatically
This is a timeout feature of Pronto to save power. You can change the time Pronto
stays active in the Settings.
See "Setting the Timeout of the LCD Screen" on page 27 for more information.
The touch screen buttons on the Pronto do not respond properly
If the touch screen buttons on the Pronto do not respond properly, calibrate the
touch screen.
See "Calibrating the Touch Screen" on page 29 for more information.
Devices do not respond to commands from Pronto
Make sure the Pronto's sending eye is pointed towards the device you are
operating.
Check if the Low Battery icon is placed over the battery icon in the right upper
corner of the screen. If so, replace the batteries.
Check if you have defined the correct brands for your devices. (p.15)
Check if you have defined the correct code set for your devices. (p.16)
Check if the button you are trying to use is assigned properly via Brand Tool or
via Learn Tool. (p.19)
Check if your device understands Philips-Marantz RC codes. Normally you can
find this in the documentation of your device.
If you have set up your Pronto to operate devices with RF signals:
If you want to use RF signals for devices on different locations, you need more
than one RF Extender.
Customizing Problems
Buttons are not sending the correct commands
Check if you have defined the correct brands for your devices. (p.15)
Check if you have defined the correct code set for your devices. (p.16)
Check if you should calibrate your screen. (p.29)
Check whether the button of the device is learned properly. (p.19)
Check whether the macro recorded properly. (p.30)
User Guide
Check in the RF IR Tool if the devices you want to operate are set up
properly. (p.35)
Check if the Extender ID and the Channel on your Pronto match the ID and
the Channel on the RF Extender.
Make sure the RF Extender is placed near the devices you want to use
with RF signals.
Make sure that the RF Extender's sending eye is pointed towards the device.
Change the Channel if you notice interferences from other RF channels.
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