Troubleshooting - Philips TSU9800 Starter Manual

TSU9800 Starter's Guide
Cleaning the Control Panel
• Use a soft, damp cloth to clean the Control Panel.
• If the touch screen is dirty, clean it with a soft cloth moistened with a diluted window-cleaning
solution.
• Do not use a corrosive detergent or an abrasive sponge.
• Avoid the use of abundant water.

Troubleshooting

The buttons on the touch screen of my Control Panel do not work properly
When you find that tapping a button activates one of the adjacent buttons, or when you have to tap
next to a button to activate it, it is advised to recalibrate the touch screen as described in
'Changing the Pronto Settings: Screen' on page 5.
Calibrating is a way of adjusting the touch screen to reobtain accuracy and reliability.
The Control Panel goes to stand-by mode automatically
This is the time out feature of the Control Panel to save power. You can adjust the time that the
Control Panel stays active in the Settings pages on the tab Screen, as described in 'Changing the
Pronto Settings' on page 5.
My A/V equipment does not respond to commands from the Control Panel
• Check the status of the battery on the screen. If the Battery level icon is red, recharge the
Control Panel as described in 'Charging the Control Panel' on page 3.
• When your Control Panel works in a WiFi environment, bear in mind that it may take the network
a few seconds to wake up and start transmitting codes.
• You may be out of reach of the WiFi network. The WiFi activity icon that normally indicates the
WiFi strenght changes into
Please refer to the next paragraph.
The Network activity icon shows no network strength
Note The Network activity icon may not be visible on the screen, depending on the settings made
by your installer.
If the Control Panel shows one of the following icons:
WiFi Ethernet
8
.
No connection
• The Wireless Access Point is powered down
• The Control Panel is out of range of the Wireless Access point
• There is an encryption problem
• When the Control Panel is installed to work with Ethernet, the router
may have to be reset.
No identification
• There occurred an IP problem. If the problem comes up regularly,
contact your installer to change the settings.