BASIC TROUBLESHOOTING
My speaker won't connect to my network using the audio cable
Make sure your mobile device is connected to your wireless network before setting up your speaker.
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Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via
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Ethernet, the HEOS by Denon App should recognize the speaker and you can manually move it to your wireless network using
Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message "Device was not found"
Move your speaker closer to your wireless router.
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Your speakers and controller device may not be on the same network. Verify that the controller device is on the same network
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as your speakers. This is usually confi gured under the Settings feature on your device. If you have more than one network, your
device may hop to a diff erent network as you move around your home.
Make sure you don't have any other electronic devices interfering with your wireless network signals. Microwave ovens, cordless
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phones, and some televisions can cause wireless network interference.
If your speakers are located far away from your router, consider adding a wireless range extender like the HEOS Extend.
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In case your wireless router is incompatible with HEOS speaker, please use the optional HEOS Extend Wireless Range Extender
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and hard-wire it to your router.
Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
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If you are sharing your network with other users or devices, they may be using most of your bandwidth
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(especially if they are streaming video).
Make sure your speakers are within range of your wireless network.
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Make sure your speakers are not located near other electronic devices that could interfere with it's wireless connectivity
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(like microwave ovens, cordless phones, TVs, etc...)
Cannot pair a Bluetooth device with the speaker
The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing information
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and re-pair the HEOS speaker to the mobile device.
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