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BASIC TROUBLESHOOTING
Cannot pair a Bluetooth mobile device with the speaker
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The connection from the mobile Bluetooth device is malfunctioning. Power cycle the mobile device, remove the pairing information
and re-pair the HEOS 1 speaker to the mobile device.
Press and hold the connect button for 3 seconds and release the button when you see a pattern of two fl ashes on the status LED.
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Make sure your mobile device has Bluetooth turned on and select "HEOS 1" from the list of Bluetooth devices.
Cannot hear Bluetooth music
Your Bluetooth mobile device is not paired with HEOS 1. Follow the pairing procedure.
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HEOS 1 is off . Connect HEOS 1 to AC power or turn on the HEOS 1 battery by pressing battery power button for 2 seconds.
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Check the AC power outlet is working.
HEOS 1 battery is fully depleted. Check the battery gauge. Recharge the battery.
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The HEOS 1 is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS 1.
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The Bluetooth mobile device is connected to another audio device. Make sure your Bluetooth device is connected to HEOS 1.
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The volume on Bluetooth mobile device is too low. Check the volume on the Bluetooth mobile device. Check the volume on the
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HEOS 1 speaker.
Cannot attach battery
Make sure bottom cover not is installed on HEOS 1 speaker.
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Make sure no foreign object stuck in speaker/battery connection mechanism.
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Be sure to line up red dots before attempting clockwise rotation to lock.
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Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance.
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HEOS 1 Go Pack
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