Denon HEOS 7 HS2 Owner's Manual

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Contents

Setup

Use

Troubleshooting

Status LED

Appendix

Wireless Speaker

Owner's Manual

HEOS 7 HS2

HEOS 5 HS2

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Summary of Contents for Denon HEOS 7 HS2

Page 1 Contents Setup Troubleshooting Status LED Appendix Wireless Speaker Owner’s Manual HEOS 7 HS2 HEOS 5 HS2...
Page 2 Contents Contents Setup Troubleshooting Status LED Appendix Introduction Using your HEOS speaker Before your begin Selecting a room/speaker System requirements Listening to radio Network requirements Playing music stored on your mobile device Controller requirements Playing music from your networked PC or NAS Getting to know your HEOS speaker Playing music from the AUX input Front panel...
Page 3 Contents Setup Troubleshooting Status LED Appendix Changing the name of a stereo pair Making speaker adjustments Adjusting the balance Changing the name of a speaker Swapping left and right channels in a stereo pair Changing the wireless network connection Removing a stereo pair Changing the speaker’s equalizer Using the now playing queue Adjusting the audio quality...
Page 4 Music cuts out or delays sometimes I hear a delay when using the AUX input with my TV I hear distortion when using the AUX input Connecting to a WPS network Resetting your speaker Restoring the speaker to factory defaults Contact Denon...
Page 5 Industry leading microsecond audio synchronization between HEOS device Legendary Denon audio quality If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with your HEOS device).
Page 6 Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS Control app. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.
Page 7 Contents Setup Troubleshooting Status LED Appendix o Controller requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements Android Minimum Requirements iOS version 8.0 or later Android OS version 4.0 or later All resolutions...
Page 8 Contents Setup Troubleshooting Status LED Appendix Getting to know your HEOS speaker Unpack your speaker from the box and verify that the following items are included: HEOS Speaker HEOS 7 HEOS 5 Safety Instructions Warranty Extended Protection Plan Quick Start Guide Audio/Setup cable (North America model only) (North America model only)
Page 9 Contents Setup Troubleshooting Status LED Appendix o Front panel HEOS 7 HEOS 5 A Speakers B Status LED Please refer to the “Status LED table” for LED color and state meaning. (v p. 52)
Page 10 Contents Setup Troubleshooting Status LED Appendix o Controls HEOS 7 HEOS 5 A Volume up/down buttons (+, –) Adjusts the HEOS device’s volume level up or down. B Mute button (:) Mutes or unmutes the HEOS device’s volume. C Headphone output (HEOS 7 only) The music will stop playing through the built in speakers when you insert the headphones and turn back on when you remove the headphones (v p.
Page 11 Contents Setup Troubleshooting Status LED Appendix o Back panel HEOS 7 HEOS 5 A Power Input (DC IN) F Connect Button (CONNECT) Used to connect the external power supply (v p. 13). Used for Wi-Fi setup (v p. 49). G Connect in Status LED B Bluetooth Button (V) Indicates the status of this unit (v p.
Page 12 Contents Setup Troubleshooting Status LED Appendix Placing your HEOS speaker You can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to place your speaker… The HEOS speaker must be within range of your wireless network. The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.
Page 13 Contents Setup Troubleshooting Status LED Appendix Powering your HEOS speaker Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching between 100 - 240 V. HEOS 7 HEOS 5 Getting the HEOS app...
Page 14 Contents Setup Setup Troubleshooting Status LED Appendix Setting up your first HEOS speaker Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music playback. This involves following a few simple steps to get the speaker connected to your existing home network: Caution DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network.
Page 15 Contents Setup Troubleshooting Status LED Appendix Adding more HEOS devices The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your HEOS system.
Page 16 Contents Setup Troubleshooting Status LED Appendix Using your HEOS speaker Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you! Selecting a room/speaker Rooms Drag one room into another to group them...
Page 17 Contents Setup Troubleshooting Status LED Appendix Listening to radio Playing music stored on your mobile device The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music”...
Page 18 Contents Setup Troubleshooting Status LED Appendix Playing music from your networked PC Audio signal or NAS (Network Attached PC Storage) Select “Music Servers” from the “Music” tab. Select the name of your networked PC or NAS (Network Attached Storage) server. Browse the music on your PC/NAS and select something to play.
Page 19 Contents Setup Troubleshooting Status LED Appendix Playing music from the AUX input Connect an audio device with a 3.5 mm stereo audio Audio signal output to the AUX input on your speaker using the included 3.5 mm stereo audio cable. When a stereo audio cable is connected to AUX IN, the source automatically switches to Inputs.
Page 20 Contents Setup Troubleshooting Status LED Appendix Playing music from a USB device Audio signal Insert a FAT32 formatted USB device into the USB port on the back of the HEOS speaker. Select “USB Music” from the “Music” tab. Select the name of your HEOS speaker. Browse the music on your USB device and select something to play.
Page 21 Contents Setup Troubleshooting Status LED Appendix Playing music from Bluetooth device Audio signal o Pairing the HEOS speaker with your Bluetooth devices Activate the Bluetooth setting on your mobile device. Press and hold the Bluetooth button (V) located on the back of the HEOS speaker for 3 seconds and release the button when you see a pattern of two green flashes on the status LED.
Page 22 Contents Setup Troubleshooting Status LED Appendix o Changing your HEOS account HEOS account Tap the “Music” tab. o What is a HEOS account? Select the Settings a icon in the upper left corner of A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password.
Page 23 Contents Setup Troubleshooting Status LED Appendix o Changing music service settings Playing from streaming music services Tap the “Music” tab. A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from.
Page 24 Contents Setup Troubleshooting Status LED Appendix o Changing the name of the inputs Managing inputs Select the name of the input you want to edit. If you connected external audio source components to any of your HEOS speakers inputs, you can rename the default input names to describe the Select “Name”.
Page 25 Contents Setup Troubleshooting Status LED Appendix Managing your phone Using headphones (HEOS 7 only) Your smartphone or tablet can be hidden if it does not need to be in the You can listen to music through headphones by connecting your favorite “Music Sources”...
Page 26 Contents Setup Troubleshooting Status LED Appendix Listening to the same music in multiple Rooms Rooms rooms Drag one room into another to group them Drag one room into another to group them Dining Dining The HEOS system is a true multiroom audio system that automatically Song Name 1 Song Name 1 synchronizes audio playback between multiple HEOS devices so that the...
Page 27 Contents Setup Troubleshooting Status LED Appendix o Ungrouping rooms Rooms Rooms Tap the “Rooms” tab. Drag one room into another to group them Drag one room into another to group them Dining Dining Song Name 1 Song Name 1 Press and hold your finger on room that you want to remove from the group.
Page 28 Contents Setup Troubleshooting Status LED Appendix o Grouping all rooms (party mode) Rooms Rooms You can easily group 16 rooms together into Party Mode by using a Drag one room into another to group them Drag one room into another to group them “pinch”...
Page 29 Contents Setup Troubleshooting Status LED Appendix o Ungrouping all rooms Rooms Rooms You can easily ungroup all of your rooms and exit Party Mode by using Drag one room into another to group them Drag one room into another to group them a “spread”...
Page 30 Contents Setup Troubleshooting Status LED Appendix Stereo pairing o Creating a stereo pair Rooms Edit Rooms Drag one room into another to group them A matching pair of HEOS 5 or HEOS 7 speakers that have been grouped Dining L Dining L + Dining R together (see above) can be saved as a persistent stereo pair where one Song Name 1...
Page 31 Contents Setup Troubleshooting Status LED Appendix Tap on the Stereo Pair switch to pair the two speakers. Edit Group Rooms Drag one room into another to group them Tap the Back arrow B to return to the list of Rooms. Name Dining L + Dining R Dining L + Dining R...
Page 32 Contents Setup Troubleshooting Status LED Appendix o Changing the name of a stereo pair o Adjusting the balance Tap the “Rooms” tab. Tap the “Rooms” tab. Tap the Pencil e icon to enter Edit mode. Tap the Pencil e icon to enter Edit mode. Tap a Stereo Pair (a room which contains two matching Tap a Stereo Pair (a room which contains two matching HEOS speakers) to edit the group.
Page 33 Contents Setup Troubleshooting Status LED Appendix o Swapping left and right channels in a stereo o Removing a stereo pair pair Tap the “Rooms” tab. Tap the “Rooms” tab. Tap the Pencil e icon to enter Edit mode. Tap the Pencil e icon to enter Edit mode. Tap a Stereo Pair (a room which contains two matching Tap a Stereo Pair (a room which contains two matching HEOS speakers) to edit the group.
Page 34 Contents Setup Troubleshooting Status LED Appendix Using the now playing queue HEOS uses a Now Playing “Queue” to line up music that you want to listen to. Music can be selected from any of your local or online music sources (as long as they are not preprogrammed “radio”...
Page 35 Contents Setup Troubleshooting Status LED Appendix Rearranging the now playing queue Deleting songs from the play queue Once you have songs lined up in your queue, you might want to rearrange You can remove songs one at a time from the Now Playing Queue: the order or remove some songs: Tap the “Now Playing”...
Page 36 Contents Setup Troubleshooting Status LED Appendix Deleting all songs from the play queue Saving playlists You can remove all of the songs from the Now Playing Queue: You can save the Now Playing Queue as a HEOS Playlist that you can recall later.
Page 37 Contents Setup Troubleshooting Status LED Appendix o Deleting station from the HEOS favorite Using the favorite Tap the “Music” tab. HEOS uses a "HEOS Favorites" to line up station you want to start play quickly the favorite stations. Select “Favorites”. Station can be selected from online music sources such as "Radio"...
Page 38 Contents Setup Troubleshooting Status LED Appendix Making speaker adjustments You can adjust specific settings for each of your HEOS speakers in your Changing the wireless network system: connection Select the Settings a icon located in the upper left corner of the main “Music” menu to display the Select “Network”.
Page 39 Contents Setup Troubleshooting Status LED Appendix Changing the speaker’s equalizer Adjusting the audio quality Selects the transcoding option for rebroadcasting audio from one HEOS Select “EQ”. device to another HEOS device (or group of devices) across the network. When set to high bit rate audio sources originating from the first device Adjust the “Treble”...
Page 40 Contents Setup Troubleshooting Status LED Appendix o About wireless power saving Advanced speaker settings The Wireless Power Savings feature saves power by turning off power to the wireless radio inside the HEOS device when the device is Caution connected to an Ethernet network. If you disconnect the Ethernet Adjusting these settings may disconnect your speaker from your cable from the HEOS device, Wireless Power Saving will network and possibly render your speaker unusable.
Page 41 Contents Setup Troubleshooting Status LED Appendix o Firmware upgrade o About Viewing technical details about the HEOS device. Select “Advanced”. Select “Advanced”. Select “FIRMWARE UPDATE” tab. Select “ABOUT” tab. Update status Scroll down to see information about the speaker’s. Manually check for a firmware upgrade. a.
Page 42 Contents Setup Troubleshooting Status LED Appendix Updating your system HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on the screen to update the HEOS device and/or your controller App. Select the Settings a icon located in the upper left corner of the main “Music”...
Page 43 Contents Setup Troubleshooting Status LED Appendix Advanced features There are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You can access the advanced features of the HEOS system by following these steps: Wireless performance Select the Settings a icon located in the upper left corner of the main “Music”...
Page 44 Submit diagnostics If you are having trouble with your network or HEOS system, you may be asked by Denon technical support personnel to select this option. This feature will automatically send Denon technical support diagnostic information about your HEOS system.
Page 45 Contents Setup Troubleshooting Status LED Appendix Power management Power modes o Quick Start Mode o Deep Standby HEOS device automatically enters "Quick Start Mode" to save power The device also has the ability to automatically enter “Deep Standby” in the following cases. This unit will automatically resume to full power whenever the wired or wireless network connection is removed for whenever the device is selected and playing music.
Page 46 Contents Setup Troubleshooting Troubleshooting Status LED Appendix Basic troubleshooting My speaker won’t connect to my network using the audio cable Solution Refer to Page Make sure your mobile device is connected to your wireless network before setting up your speaker. Alternatively, you can connect your speaker to your network router using the included Ethernet cable.
Page 47 Contents Setup Troubleshooting Status LED Appendix Cannot pair a Bluetooth mobile device with the HEOS device Solution Refer to Page The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing – information and re-pair the HEOS speaker to the mobile device. Cannot hear Bluetooth music Solution Refer to Page...
Page 48 Contents Setup Troubleshooting Status LED Appendix Music cuts out or delays sometimes Solution Refer to Page Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video). Make sure your speakers are within range of your wireless network.
Page 49 Contents Setup Troubleshooting Status LED Appendix I hear distortion when using the AUX input Solution Refer to Page The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it －...
Page 50 Contents Setup Troubleshooting Status LED Appendix Resetting your speaker Solution Refer to Page Resetting your speaker will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to use – Settings - Add Speaker to reconnect the speaker to your home network before it can be used. To reset your speaker, press and hold the Connect and Bluetooth buttons located on the back of the HEOS speaker for 5 seconds until the front LED begins to flash amber.
Page 51 Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit http://www.HEOSbyDenon.com...
Page 52 Contents Setup Troubleshooting Status LED Status LED Appendix Status LED table [Example] HEOS 5 Device Operation Description Front LED Action Rear LED Action No AC power or Deep Standby (off) (off) Plug in Booting (blink) (off) Ready-Configured and connected to your network (solid) (off) Not Connected to your network...
Page 53 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Not connected (solid) (solid) Connect button was pressed (blink) (blink) Setup Cable connection is OK (solid) (solid) Connecting to your network (blink) (off)
Page 54 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Configured and connected to your network (solid) (off) Error (solid) (solid) Updating (blink) (blink) Update Rebooting (blink) (off) Ready-Configured and connected to your network (solid) (off)
Page 55 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Soft reset - Clear user settings (fast blink) (solid) Hard reset - Factory restore (blink) (solid) Reset Rebooting (blink) (off) Ready-Not Configured (solid) (solid)
Page 56 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Firmware Error (slow blink (NOT fade)) (off) Errors Hardware Error (fast blink) (off) Network Error (solid) (solid) Volume Change (quick blink) (off) Mute (slow blink) (off)
Page 57 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action a WPS session is active (fast blink) (fast blink) WPS connected (for 3 sec. solid) (solid) WPS time-out (for 3 sec. solid) (solid) Quick Start Mode (dimmed solid) (off) Power Management...
Page 58 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Bluetooth pairing is active (two blinks) (two blinks) Bluetooth Connected （No Network) (one blink) (off) Bluetooth pairing is failed (for 3sec. solid) (for 3sec. solid)
Page 59 Contents Setup Troubleshooting Status LED Appendix Appendix Supported file types and codecs Frequency Sample Rate File Extension Codec Bit Rates 32/44.1/48 88.2/96/176.4 16/24 bit 192 kHz 32 kHz MPEG-1 Audio Layer 3 44.1 kHz 16 bit 32 - 320 kbps CBR/VBR 48 kHz 32 kHz...
Page 60 Contents Setup Troubleshooting Status LED Appendix Specifications Speaker specifications o HEOS 7 Wireless LAN Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 100 –...
Page 61 Contents Setup Troubleshooting Status LED Appendix Dimensions Unit : in. (mm) Weight: 10 lbs 2 oz (4.6 Kg) For the purpose of improvement, the specifications and design are subject to change without notice.
Page 62 Contents Setup Troubleshooting Status LED Appendix o HEOS 5 Wireless LAN Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 100 – 240 V, 50/60 Hz Power consumption: 23 W Power consumption in Quick Start Mode: *...
Page 63 Contents Setup Troubleshooting Status LED Appendix Dimensions Unit : in. (mm) 6 17/32 (166) 11 37/64 (294) Weight : 7 lbs 1 oz (3.2 kg) For the purpose of improvement, the specifications and design are subject to change without notice.
Page 64 Contents Setup Troubleshooting Status LED Appendix Information Trademarks Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under license.

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