Why Does The Online Update Fail - Huawei P8 GRA-UL00 Faqs

P8 Smartphone FAQs
d. Your phone will automatically complete the update process, which takes about 5 minutes. If
the update fails, start over.

18.2 Why does the online update fail?

1. Check whether your phone has been rooted and the pre-installed applications have been
removed or the system files have been modified. If so, perform the update using a microSD
card.
2. Check whether your phone's internal storage space or the microSD card's storage space is
insufficient. If so, free up the storage space and try again.
3. Check whether a microSD card is installed to your phone. If so, the microSD card may not
be compatible with your phone. Uninstall the microSD card and try again.
4. Check whether your phone's battery level is at least 20%. If not, charge your phone.
18.3 The update package is available on the entire
network. Why can't my phone detect the update package?
1. Check whether your phone has been rooted and the system files have been deleted.
2. If the system files have not been modified, touch Settings > Manage apps > All > Update >
Clear data. Switch to the mobile network or another Wi-Fi network and search for the update
package.
18.4 What can I do if my phone fails to download the
available update package?
1. Check whether your mobile or Wi-Fi network is disabled. If so, the download will not be
able to start.
2. Check whether airplane mode is enabled.
3. Check whether you have touched the pause button.
18.5 What can I do if the system update notification is still
available after my phone has just been updated?
Make sure you phone is connected to a mobile or Wi-Fi network after the update.
Issue 01 (2015/03) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
18 Backup, restoration, and update
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