Troubleshooting Flowchart; Solution - HP 5500 SI Troubleshooting Manual

Troubleshooting flowchart

Figure 6 Troubleshooting Layer 2 packet loss failure

Solution

To resolve the problem:
1. Verify that no error packets have been received on the local port:
a. Execute the display interface command and check for error packets.
<HP>display interface GigabitEthernet1/0/36
......
Last 300 seconds output:
GigabitEthernet1/0/36 current state: UP
IP Packet Frame Type: PKTFMT_ETHNT_2, Hardware Address: 000f-e200-002b
Input (total): 57 packets, 7838 bytes
0 unicasts, 50 broadcasts, 2 multicasts, 0 pauses
Input (normal): 52 packets, - bytes
0 packets/sec 10 bytes/sec 0%
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