Warranty - Napoleon GSS36N Installation And Operating Instructions Manual

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WARRANTY

NAPOLEON gas appliances are manufactured under the strict Standard of the world recognized
ISO 9001 : 2008 Quality Assurance Certifi cate.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen who take
great pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. Once assembled
the complete appliance is thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the customer,
receives the quality product that you expect from NAPOLEON.
NAPOLEON GAS APPLIANCE 5 YEAR LIMITED WARRANTY
All stainless steel components of your new NAPOLEON gas appliance are warranted against defects for
fi ve years.
Electrical (110V) components and wearable parts are covered and NAPOLEON will provide replacement parts free of
charge during the fi rst year of the limited warranty. This covers: gas valves, logs and gasketing.*
Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however,
requires the prior approval of an authorized company offi cial. Labour costs to the account of NAPOLEON
are based on a predetermined rate schedule and any repair work must be done through an authorized
NAPOLEON dealer.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary.
Simply provide your proof of purchase along with the model and serial number to make a warranty claim. NAPOLEON reserves the right to have
its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the purchase was made through an
authorized NAPOLEON dealer your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This limited warranty applies only while the unit remains at the site of original installation, and only if the unit is installed in Canada or the United
States.
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed
from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical
cleaners, mechanical breakage of logs and embers.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided
that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to this Limited Warranty, NAPOLEON may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
After the fi rst year, NAPOLEON will not be responsible for installation, labour or any other costs or expenses related to the reinstallation of a
warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON'S responsibility under this warranty is defi ned as above and it shall
not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON with respect to the NAPOLEON gas appliance and any other warranties expressed
or implied with respect to this product, its components or accessories are excluded.
This limited warranty does not cover damages resulting from the use of components not supplied with the appliance, or the use of fuel other than
those specifi ed.
Any damages to appliance due to weather, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility
of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized
dealer. The warranty registration card must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
All parts replaced under the Limited warranty policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace
such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without
authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Labour, travel, diagnostic tests, shipping and other related charges are not covered by this warranty.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS.
NAPOLEON IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.
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W415-0807 / C / 09.02.16