Troubleshooting - Napoleon GSS36N Installation And Operating Instructions Manual

10.0 TROUBLESHOOTING

ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT,
WITH THE STAINLESS COVER
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
SYMPTOM
Main burner goes out; pilot
stays on.
Main burner goes out; pilot
goes out.
Pilot goes out when the
gas knob is released.
The gas valve has an in-
terlock device which will
not allow the pilot burner
to be lit until the ther-
mocouple has cooled.
Allow approximately 60
seconds for the thermo-
couple to cool.
Pilot burning; no gas to
main burner; gas knob is
on 'HI'; wall switch / ther-
mostat is on.
PILOT
BURNER
THERMOCOUPLE
WITH THE GLASS DOOR OPEN OR REMOVED.
DO NOT USE ABRASIVE CLEANERS.
PROBLEM
Pilot fl ame is not large enough
or not engulfi ng the thermo-
pile.
Thermopile shorting.
Remote wall switch wire is too
long; too much resistance in
the system.
Faulty thermostat or switch.
Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
System is not correctly
purged.
Out of propane gas.
Pilot fl ame is not large
enough.
Pilot fl ame is not engulfi ng the
thermocouple
Thermocouple shorting /
faulty.
Faulty valve.
Thermostat or switch is defec-
tive
Wall switch wiring is defective.
Main burner orifi ce is plugged.
Faulty valve.
THERMOPILE
WARNING
!
TEST SOLUTION
- Turn up the pilot fl ame.
- Replace pilot assembly.
- Clean thermopile connection tot he valve. Reconnect.
- Replace thermopile / valve.
- Shorten wire to connect length or wire gauge.
- Replace.
- Purge the gas line.
- Fill the tank.
- Turn up the pilot fl ame.
- Gently twist the pilot head to improve the fl ame pattern
around the thermocouple.
- Loosen and tighten thermocouple.
- Clean thermocouple and valve connection.
- Replace thermocouple.
- Replace valve.
- Replace.
- Connect a jumper wire across the wall switch terminals;
if main burner lights, replace switch / thermostat.
- Disconnect the switch wires & connect a jumper wire
across terminals 1 & 3; if the main burner lights, check
the wires for defects and/or replace wires.
- Remove stoppage in orifi ce.
- Replace.
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W415-0807 / C / 09.02.16