Matrox TripleHead2Go Analog Edition User Manual
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Matrox TripleHead2Go Analog Edition User Manual

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ENGLISH
Matrox TripleHead2Go
Analog Edition • Digital Edition • DP Edition
User Guide
20020-301-0115
2009.11.02

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Summary of Contents for Matrox TripleHead2Go Analog Edition

  • Page 1 ENGLISH Matrox TripleHead2Go Analog Edition • Digital Edition • DP Edition User Guide 20020-301-0115 2009.11.02...

  • Page 2: Table Of Contents

    More information .............................4 Overview ........................5 Hardware supplied............................5 Software available............................6 Installation overview..........................6 Connecting your TripleHead2Go Analog Edition product ........7 Before you begin ............................7 Connecting three monitors ........................8 Connecting two monitors ........................10 Connecting your TripleHead2Go Digital Edition product ........13 Before you begin .............................13 Connecting three monitors ........................14...
  • Page 3 Troubleshooting ..................... 32 Product information....................39 Specifications ............................39 Notes................................40 Warranty......................... 43 Index ........................46 Matrox TripleHead2Go – User Guide...

  • Page 4: About This User Guide

    About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Note: This guide has references specific to version 2.05.00 or later of the Matrox software.

  • Page 5: Overview

    USB cable (HD-15 to HD-15) (DVI to DVI) * The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more information, contact your Matrox representative. Matrox TripleHead2Go – User Guide...

  • Page 6: Software Available

    Matrox PowerDesk – to use your Matrox product. Matrox PowerDesk software supports Windows 7, Windows Vista, Windows Server 2008, Windows XP, Windows Server 2003, and Windows 2000. Matrox makes new display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers).

  • Page 7: Connecting Your Triplehead2Go Analog Edition Product

    “Connecting two monitors”, page Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product. Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened.

  • Page 8: Connecting Three Monitors

    Connecting three monitors Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Attach the Matrox input cable Attach one end of the cable provided with your Matrox product to the connector on your computer.
  • Page 9 If your graphics hardware has a DVI connector, use the Matrox DVI to HD-15 cable to connect your Matrox product. Connect the first monitor Use your monitor cable to connect your preferred monitor to the connector labeled ) on your Matrox CENTER product.

  • Page 10: Connecting Two Monitors

    “Installing your Matrox software”, page 29). Connecting two monitors Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 10 Matrox TripleHead2Go – User Guide...
  • Page 11 Attach the Matrox input cable Attach one end of the cable provided with your Matrox product to the connector on your computer. Attach the other end of the cable to the connector labeled INPUT your Matrox product. Matrox input cable...
  • Page 12 Matrox product. Plug the power supply cord into an electrical outlet. Power supply cable Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 29). 12 Matrox TripleHead2Go – User Guide...

  • Page 13: Connecting Your Triplehead2Go Digital Edition Product

    Connecting your TripleHead2Go Digital Edition product This section describes how to connect up to three analog or digital monitors to your Matrox product. To connect three monitors, see “Connecting three monitors”, page To connect two monitors, see “Connecting two monitors”, page...

  • Page 14: Connecting Three Monitors

    Connecting three monitors Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with...
  • Page 15 USB ports, see your system manual. Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter for your product, see the Matrox online store (http://shopmatrox.com). Attach the Matrox input cable...
  • Page 16 DVI to HD-15 adapter (sold Monitor cable separately) to connect your monitor to the (DVI) connector. Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 29). 16 Matrox TripleHead2Go – User Guide...

  • Page 17: Connecting Two Monitors

    Connecting two monitors Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with...
  • Page 18 USB ports, see your system manual. Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter for your product, see the Matrox online store (http://shopmatrox.com). Attach the Matrox input cable...
  • Page 19 DVI to HD-15 adapter (sold Monitor cable separately) to connect your monitor to the (DVI) connector. Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 29). Matrox TripleHead2Go – User Guide 19...

  • Page 20: Connecting Your Triplehead2Go Dp Edition Product

    Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product. Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened.

  • Page 21: Connecting Three Monitors

    Connecting three monitors Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with...
  • Page 22 Attach the Matrox input cable Attach one end of the Matrox DisplayPort cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DisplayPort input connector ( on your Matrox product.
  • Page 23 DisplayPort to HD-15 adapter (sold (DVI) separately) to connect your monitor to the connector. Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 29). Matrox TripleHead2Go – User Guide 23...

  • Page 24: Connecting Two Monitors

    Connecting two monitors Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with...
  • Page 25 Attach the Matrox input cable Attach one end of the Matrox DisplayPort cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DisplayPort input connector ( on your Matrox product.
  • Page 26 DisplayPort to HD-15 adapter (sold separately) to connect your monitor to the connector. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 29). 26 Matrox TripleHead2Go – User Guide...

  • Page 27: Connecting A Second Triplehead2Go Product

    Before you begin Only two Matrox TripleHead2Go products at a time can be connected to your computer. To connect a second TripleHead2Go product, you must have a dual-monitor graphics card or a second graphics card installed in your system. You can connect a second TripleHead2Go either to another connector on your graphics card or to a connector on a second graphics card installed in your system.

  • Page 28: Connecting Two Triplehead2Go Products

    In step 3, when attaching the Matrox input cable, attach one end of the input cable either to another connector on your graphics card or to a connector on a second graphics card installed in your system.

  • Page 29: Installing Your Matrox Software

    You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. Before you begin If Matrox software is already installed on your system, you need to uninstall the software currently installed. Windows 7/Vista/XP/2000 – To uninstall Matrox software: Windows 7/Vista –...

  • Page 30: Running The Matrox Setup Wizard

    Matrox software. Otherwise, your Matrox software won’t install. For more information on enabling your displays, see your graphics hardware documentation. Insert the Matrox CD-ROM in your CD-ROM drive, then follow the on-screen instructions. Running the Matrox setup wizard Note: The Matrox setup wizard is available only on TripleHead2Go Digital Edition and TripleHead2Go DP Edition products.

  • Page 31: Matrox Powerdesk Software

    Right-click your Windows desktop and select Launch Matrox PowerDesk Accessing Matrox PowerDesk help For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. While using Matrox PowerDesk software, you can access the help file in several ways:...

  • Page 32: Troubleshooting

    Cause Your Matrox product may not be properly connected. Solution Make sure your Matrox product is properly connected and that all connectors are properly fastened. For more information, see the “Connection setup” section for your product. Solution Try reconnecting your monitors, power supply cable, or USB cable.
  • Page 33 Problem Matrox product isn’t automatically detected Cause Your Matrox product may not support the selected display mode or the graphics hardware in your computer. Solution Make sure your Matrox product supports the selected display mode. For more information, see “Product information”, page Solution Make sure your Matrox product supports your graphics hardware.
  • Page 34 (blank screen, rolling or overlapping screen images) Cause An unsupported display mode may have been selected. Solution If one of your displays is usable, use Matrox PowerDesk to change your display mode. For more information, see Matrox PowerDesk help (see “Accessing PowerDesk”, page 31).
  • Page 35 Cause A stretched display mode may not be selected. Solution From the Matrox PowerDesk main interface, select a stretched mode. For more information, see “Product information”, page Solution Try reconfiguring your multi-display setup by running the Matrox setup wizard. For more information, see “Accessing PowerDesk”, page...
  • Page 36 Wrong color balance, blurry text, or screen image off-center Cause You may be using different types of monitors. Solution To get the most of your Matrox product, we recommend you use identical monitors while using Matrox TripleHead2Go. 36 Matrox TripleHead2Go – User Guide...
  • Page 37 Your monitor video controls may be improperly set. Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual. Note: While using Matrox TripleHead2Go, gamma correction for each monitor isn’t supported. Cause Your monitors may not be properly connected. Solution Make sure all connectors are properly fastened.
  • Page 38 You may not be using Matrox Surround Gaming Utility to run your game. Solution Try using Matrox Surround Gaming Utility to run your game. This utility configures your game to run properly with your Matrox product. 38 Matrox TripleHead2Go – User Guide...

  • Page 39: Product Information

    (8.9 cm 9 cm 2.8 cm) * Your Matrox product ships with four default display modes. For TripleHead2Go Digital Edition and TripleHead2Go DP Edition products, additional display modes are available through Matrox PowerDesk software. For more information, see Matrox PowerDesk help.

  • Page 40: Notes

    To get the most of your Matrox product, we recommend you use identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate).

  • Page 41: Customer Support

    Visit the Matrox Graphics Web site at www.matrox.com/graphics. Technical support Matrox values your business and offers professional support for your Matrox product. For product support, contact your Matrox representative or visit our technical support Web site at www.matrox.com/graphics/support/.
  • Page 42 Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers).

  • Page 43: Warranty

    ANY HARDWARE OR SOFTWARE PROVIDED BY THIRD PARTIES. Conditions and limitations of Matrox’s warranty are stated below. 2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any: a.
  • Page 44 3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product. 4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase.
  • Page 45 Making telecommunication data transmissions of the Software. Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.

  • Page 46: Index

    – DisplayPort Information Cable HD-15 Powered port – Customer support Registration Help file Warning Setup Wizard Web, Matrox Software Download Monitor Installation – Connection setup Setup wizard – – Uninstalling Settings Stretched mode Multi-GXM 46 Matrox TripleHead2Go – User Guide...
  • Page 47 (extension 2026) • Attention: Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation.
  • Page 48 B. (Español) Información para usuarios europeos – Declaración de conformidad Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24.
  • Page 49 Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio. FRANCE Avertissement sur l’épilepsie À...
  • Page 50 Copyright © 2009 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati •...
  • Page 51 However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
  • Page 52 Matrox Graphics Inc. 1055 Saint Regis Boulevard Web site: www.matrox.com/graphics Dorval, Quebec, Canada H9P 2T4 Technical support: North America: 1-800-361-1408 www.matrox.com/graphics/support International: (514) 822-6000 To locate the sales office nearest you, visit Email: graphics@matrox.com www.matrox.com/graphics/contact...

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