Service (Customer Care); Questions And Answers - Gigaset S79H Manual

Service (Customer Care)

We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For personal advice on our range of prod-
ucts and assistance with repairs or guaran-
tee/warranty claims you can contact us
on:
UK helpdesk: 0 84 53 67 08 12.
Ireland 18 50 77 72 77.
Please have your proof of purchase ready
when calling with regard to guarantee/
warranty claims.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.

Questions and answers

If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The battery is empty.
¥
Charge the battery or replace it
¢
( page 9).
Not all menu items are displayed.
The menu display is Simplified (standard
mode).
¥
Activate Complete menu display (expert
¢
mode) ( page 23).
No Base
1. The handset is outside the range of the
base.
¥
2. The base's range is reduced because Eco
Mode is activated.
¥
3. The base is not switched on.
¥
Please register handset
Handset has not been registered with the base
or has been deregistered.
¥
Register the handset (
Handset does not ring.
1. The ringtone is deactivated.
¥
2. Call divert set for "All Calls".
¥
3. The phone only rings if the phone number
has been transmitted.
¥
The other party cannot hear you.
You have pressed the mute button
The handset is "muted".
¥
Unmute the microphone (
You hear an error tone when keying an
input (a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
Some displays may contain pixels
(picture elements), which remain acti-
vated or deactivated. As a pixel is made
up of three sub-pixels (red, green,
a
blue), it is possible that pixel colours
.
may vary.
This is completely normal and does not
indicate an error.
flashes on the display.
Move the handset closer to the base.
Deactivate Eco Mode (
reduce the distance between the hand-
set and the base.
Check the base power adapter.
flashes on the display.
¢
Activate the ringtone (
Switch off call divert.
Switch on the ringtone for anonymous
¢
calls ( page 42).
Exclusion of liability
¢
page 34) or
page 11).
¢
page 42).
h
.
¢
page 26).
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