Common Problems - Cradlepoint ARC CBA850 Product Manual

CBA850 | USER MANUAL Firmware version 5.4.0
CRADLEPOINT

Common Problems

This section contains some of the most common issues faced by users of the CBA850. Please visit Cradlepoint Knowledge Base at
http://knowledgebase.Cradlepoint.com/
You Cannot Connect to the Internet with a Cradlepoint Business-grade Modem
Make sure that you have an active data plan and that your modem has been activated.
added to your business-grade modem. Wireless broadband data plans are available from wireless carriers such as Verizon, AT&T,
and Sprint. A new line of service can be added or a data plan can be transferred from an existing account. You will need the ESN
number (or SIM/IMEI number depending on your carrier plan) from the product label on your modem to add or transfer a line of
service.
After adding a data plan to the modem, you may need to activate the modem:
1. Log in to the CBA850 administration pages (see
2. Select Internet from the top navigation bar and Modem Settings from the dropdown menu (Internet → Modem
Settings).
3. Find and select the Cradlepoint modem.
4. Click Update/Activate.
5. Click Activate in the popup.
Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your service
provider. Check your signal strength in the Internet section of the
signal in your location, contact your service provider.
If you are still not online after activating the modem, call Cradlepoint Technical Support for further assistance.
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for more help and answers to your other questions.
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Accessing the Administration
Dashboard (Status →
FOR MORE HELP AND RESOURCES
A wireless broadband data plan must be
Pages).
Dashboard). If you have a weak
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