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Troubleshooting
If You Have Any of These Problems
Mode
TAM Interface Trouble
in Unattended TAM I/F
Mode (OUT Mode)
130
Symptom
Cannot utilize the
This feature is not compatible. The fax machine is designed to
remote turn-on feature
answer after 8 rings if the TAM does not answer.
of the telephone
answering machine
(TAM). The fax
machine always
answers after the 8th
ring.
Fax machine will not
TAM that gives outgoing announcement only, is not
start up when the
compatible. The fax machine will work with a TAM that will
telephone answering
record Incoming message (ICM).
machine is set to give
only an outgoing
message (OGM).
A beep...beep sound is
Speak a little slower between each word while recording an
recorded on the
outgoing message (OGM).
telephone answering
machine.
Fax machine starts up
Make sure the outgoing message (OGM) does not have a
in the middle of the
silent pause longer than 5 seconds.
outgoing message
even though the caller
wants to leave a voice
message.
Cannot record any
Set Fax Parameter No. 20 (SILENT DETECTION) to
incoming message
"Invalid", and instruct the calling party to press
(ICM). The fax machine
their touch-tone phone during the OGM to start up your fax
always starts up at the
machine remotely.
end of the OGM, and
before the tape
advances to the end of
last ICM. (Your TAM
only uses a single
cassette tape to give
OGM and record ICM.)
Cannot receive from a
Set Fax Parameter No. 20 (SILENT DETECTION) to
machine that does not
"Valid", or Instruct the calling party to press
send CNG signal (a
touch-tone phone during the OGM to start up your fax
short beep tone every
machine remotely.
3 seconds) after
dialing.
Cannot retrieve
Set Fax Parameter No. 20 (SILENT DETECTION) to "Invalid".
message from the
answering machine
remotely, the fax
machine always starts
up after the command
code is entered.
Cannot receive a fax
Check your outgoing message, if it is too long, the calling fax
message, but can
machine may have timed out. Try to shorten your outgoing
record voice message.
message to less than 15 seconds, or ask the calling party to
program your telephone number in their fax machine with 3
pauses, and a "#" at the end. (ex. 5551212 PAUSE PAUSE
PAUSE #)
Cause / Action
twice on their
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twice on
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