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Strata DK24 User Manual

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STRATA DK
STANDARD TELEPHONE USER GUIDE
Release 1, 2, 3, and 4
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or
mechanical, including recording, taping, photocopying, or the use of information retrieval systems — without express written
permission of the publisher of this material.
Check with your Telephone System Administrator to find out which software release is installed for your Strata DK 24/56/96
telephone system. Enter the release version number below.
Release _________
Issue 1, September 1992

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Summary of Contents for Strata DK24

  • Page 1 — without express written permission of the publisher of this material. Check with your Telephone System Administrator to find out which software release is installed for your Strata DK 24/56/96 telephone system. Enter the release version number below.
  • Page 2 STRATA DK STANDARD TELEPHONE TRADEMARKS AND SERVICE MARKS The following trademarks and service marks are used in this document: I STRATA ® : registered trademark of Toshiba America Information Systems, Inc. In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Music- on-Hold feature of this telecommunications system.

  • Page 3: Table Of Contents

    Table of Contents STRATA DK TABLE OF CONTENTS SUBJECT PAGE INTRODUCTION General Description ......................iii Purpose ..........................iii Organization ........................iii How to Use This Guide..................... iv FEATURE OPERATION Outside Calls ........................1-1 Intercom Calls........................1-2 Automatic Callback ......................1-3 Call Forward ........................

  • Page 4: Introduction

    Introduction STRATA DK INTRODUCTION GENERAL DESCRIPTION The STRATA DK system provides your standard telephone with a variety of useful calling features, including Call Forward, Call Hold, Conference, and more. PURPOSE This document is designed as a feature operating guide for the user of a standard model 500/2500 telephone.

  • Page 5: Feature Operation

    STRATA DK FEATURE OPERATION OUTSIDE CALLS You can make calls to or receive calls from telephones outside of the STRATA DK system. To Make an Outside Call: 1. Lift the handset. You will hear intercom dial tone. 2. Dial a CO line number access CO line number access codes are 7 0 1 ~ 7 3 6.

  • Page 6: Appendix

    Appendix STRATA DK CUSTOMIZED LISTINGS SPEED DIAL NUMBER ASSIGNMENTS Both System and Station Speed Dial Codes can be programmed for telephone numbers or feature access codes. System Speed Dial Number Assignments Station Speed Dial Number Assignments...
  • Page 7 Index STRATA DK INDEX Account Code Calls 1-10 Repeat Last Number Dialed 1-15 Emergency Override of Forced Account Codes 1-11 Forced Account Codes 1-10 Speed Dial 1-15 Verified Account Codes 1-12 Voluntary Account Codes 1-11 Automatic Callback 1-3 Toll Restriction Override/ Traveling...

  • Page 8: Account Codes

    STRATA DK CUSTOMIZED LISTINGS ACCOUNT CODES CODE COMMENT CODE COMMENT PAGING STATION AREA EXTENSION COMMENT GROUP ZONE...

  • Page 9: Intercom Calls

    STRATA DK FEATURE OPERATION INTERCOM CALLS You can make calls to and receive calls from other stations in the STRATA DK system. To Make an Intercom Call (Voice First Signaling): 1. Lift the handset. You will hear intercom dial tone.

  • Page 10: Automatic Callback

    STRATA DK FEATURE OPERATION AUTOMATIC CALLBACK After reaching a busy or in the Do Not Disturb (DND) mode, you may set Automatic Callback to have the system call you back when the called station is no longer busy or in the DND mode. Automatic Callback does not apply to outside calls.

  • Page 11: Call Forward

    STRATA DK FEATURE OPERATION CALL FORWARD You can set your station to call forward to another station or voice mail under a variety of conditions. I Call Forward-All Calls—If your station is idle or busy and has this feature activated, all calls to it will forward immediately to another station that you preselect.

  • Page 12: Call Hold/Park

    STRATA DK FEATURE OPERATION NOTES: 1. You may continue using your phone in the usual manner while Call Forward is in effect. 2. If Call Forward is set: I CO lines that ring your station only will forward—CO lines that ring more than one station will not forward.

  • Page 13: Call Transfer With Camp-On

    STRATA DK FEATURE OPERATION NOTES: 1. If you do not return to the call within a designated time period, your telephone will ring to recall you. 2. Any other station can pick up the held call by: I Obtaining intercom dial tone and dialing 5 + the intercom number of the station that placed the call on hold.

  • Page 14: Conference Calls

    STRATA DK FEATURE OPERATION CONFERENCE CALLS STRATA DK enables you to participate in a variety of Conference calls: I Up to four stations (including your own) may be conferenced on intercom. I Up to three stations (including your own) may be conferenced with one CO line.

  • Page 15: Door Phone

    STRATA DK FEATURE OPERATION To Conference By Adding a CO Line to a Call: 1. While on a CO line or "Flash the hookswitch" by depressing the hookswitch (plunger) located in intercom call, flash the the handset cradle for about 1/2 second. (Some telephones may have a hookswitch.
  • Page 16 STRATA DK FEATURE OPERATION To Call/Monitor a Door Phone: 1. Lift the handset. You will hear intercom dial tone. 2. Dial the intercom number for Location ____________________ the desired door location. Location ____________________ Location ____________________ Location ____________________ Location ____________________ Location ____________________...

  • Page 17: Flash Co Line

    STRATA DK FEATURE OPERATION FLASH CO LINE Some CO line features like conferencing, Centrex features, or behind PBX operation require “flashing” the CO (or like) line. To Flash a CO Line: 1. Momentarily press (for about The hookswitch is located in the handset cradle of your telephone. After 1/2 second) the hookswitch.

  • Page 18: Emergency Override Of Forced Account Code Dialing Requirements

    STRATA DK FEATURE OPERATION EMERGENCY OVERRIDE OF FORCED ACCOUNT CODE DIALING REQUIREMENTS (Release 3 and higher) With Release 3 Software and higher, Forced Account Code requirements can be bypassed by three emergency numbers, including 911. See your system administrator for these numbers:...

  • Page 19: Verified Account Codes

    FEATURE OPERATION VERIFIED ACCOUNT CODES (Release 3 and higher) Some STRATA DK systems require that specific codes (called Verified Account Codes) set in system memory must be entered when inputting Forced or Voluntary Account Codes. If the system does not require...

  • Page 20: Override Calls

    STRATA DK FEATURE OPERATION OVERRIDE CALLS Busy Override allows you to send a tone to a busy station to indicate that a call is waiting, and Do Not Disturb Override lets you send a tone to an idle station in the Do Not Disturb mode to indicate that a call is coming in.

  • Page 21: Paging

    STRATA DK FEATURE OPERATION PAGING You can make page announcements to digital and electronic telephone speakers and external speakers. To Page: 1. Lift the handset. You will hear intercom dial tone. 2. Dial one of the following page access codes:...

  • Page 22: Repeat Last Number Dialed

    STRATA DK FEATURE OPERATION REPEAT LAST NUMBER DIALED This feature enables you to automatically redial the last number called with the touch of a button. To Redial the Last Number Dialed: 1. Lift the handset. You will hear intercom dial tone.

  • Page 23: Tone/Voice First Signaling

    The system will automatically dial the telephone number assigned to the dialed code. TONE/VOICE FIRST SIGNALING Your STRATA DK system may be set for Tone Signaling or Voice First Signaling as the standard intercom call signaling method for calls to digital and electronic telephones. The Tone Signal consists of repetitive ring tones, while the Voice First Signal consists of a tone burst followed by the caller's voice.

  • Page 24: Co Line Queuing

    STRATA DK FEATURE OPERATION CO LINE QUEUING CO Line Queuing enables you to be placed in a waiting queue for a CO line after dialing a line group in which all lines are busy. You will be called back when a line in the group becomes available.

  • Page 25: Call Pickup

    STRATA DK FEATURE OPERATION CALL PICKUP You can pick up a call that is ringing another station, a call placed on hold at another station, and other types of calls. To Use Call Pickup: 1. Lift the handset and dial 5.
  • Page 26 STRATA DK FEATURE OPERATION To Make a Direct Inward Station Call with DISA: 1. From outside the system, call See the system administrator for this number. the DISA CO line telephone number:____-____________. 2. Listen for the repetitive Try again if you hear busy tone.

  • Page 27: Toll Restriction Override/Traveling Class

    STRATA DK FEATURE OPERATION 3. Dial a CO line number or line CO line number access codes are 7 0 1 ~ 7 3 6, and line group access group access code. codes are 8 1 ~ 8 8. The Least Cost Routing code (9) is not allowed.
  • Page 28 STRATA DK FEATURE OPERATION 3. Enter the Toll Restriction You will hear dial tone after you dial the last digit of a valid code. Override Code (four digits). For security reasons, the override codes are only available on a selected basis.
  • Page 29 STRATA DK INTRODUCTION HOW TO USE THIS GUIDE Your telephone’s specific calling allowances are deter mined by assignments made in system programming. Your system administrator can inform you which features are actually accessible from your specific telephone. Once you are aware of the features that are available to your telephone, review each feature’s description and operational procedure...

  • Page 30: Figure

    STRATA DK INTRODUCTION ACTION TEXT SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN. CHAPTER TITLES STRATA DK FEATURE OPERATION NOTES: 1. If you do not return to the call within a designated time period, your telephone will ring to recall you.
  • Page 31 STRATA DK TABLE OF CONTENTS SUBJECT PAGE APPENDIX Customized Listings......................A-1 Speed Dial Code Assignments..................A-1 System Speed Dial Code Assignments................ A-1 Station Speed Dial Code Assignments ................ A-1 Account Codes ......................A-2 Paging .......................... A-2 INDEX ..............................Index-1 FIGURE LIST...

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