Page 1 Feature Descriptions © COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems—without express written permission of the bli h f thi t i l...
Page 2 STRATA TRADEMARKS AND SERVICE MARKS The following trademarks and service marks are used in this manual: I STRATA ® : registered trademark of Toshiba America Information Systems, Inc. In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or other similar organization, if radio or television broadcasts are used for the Music- on-Hold feature of this telecommunications system.
Page 3: Table Of Contents
STRATA SUBJECT PAGE SYSTEM OVERVIEW Description ............................System Capacities ..........................Feature Availability ..........................STATION EQUIPMENT Station Availability ..........................Electronic Telephones........................Digital Telephones..........................Data Interface Units ........................... 2-12 Door Phone/Monitor Station....................... 2-14 Standard Single Line Telephone ......................2-16 Voice Mail Ports and Other Devices....................
Page 4 TABLE OF CONTENTS STRATA SUBJECT PAGE SYSTEM FEATURES (cont.) Flexible Line Ringing Assignment ..................... 3-39 Flexible Slot Assignment ........................3-40 Least Cost Routing..........................3-41 Live System Programming ........................ 3-42 Memory Protection ..........................3-43 Message Waiting..........................3-44 Multiple Simultaneous Handsfree Intercom Paths ................
Page 5 STRATA TABLE OF CONTENTS SUBJECT PAGE STATION FEATURES (cont.) Call Forward ............................Call Park............................Call Pickup ............................Call Transfer with Camp-on ....................... 4-10 Centrex/PBX Feature Buttons ......................4-11 Direct Station Selection (DSS) Buttons ..................... 4-12 Distinctive LED Indicators ......................... 4-13 Distinctive Station Ringing.........................
Page 6 TABLE OF CONTENTS STRATA SUBJECT PAGE STATION FEATURES (cont.) Repeat Last Number Dialed ......................4-58 Ringing Line Preference........................4-59 Saved Number Redial ........................4-60 Speed Dial Buttons ........................... 4-61 Station Speed Dial ..........................4-62 Timed Reminder..........................4-63 Toll Restriction Override Code Revision....................
Page 7 Integrated DIU......................... 2-12 Stand-alone DIU........................2-13 Door Phone ..........................2-14 Electronic DSS Console......................2-20 SMDR Output—Outgoing Call ....................3-67 SMDR Output—Incoming Call ....................3-68 TABLE LIST TABLE SUBJECT PAGE STRATA System Capacities ....................STRATA Features........................STRATA Station Availability Chart ...................
Page 8: System Overview
System Overview...
Page 9 STRATA SYSTEM OVERVIEW SUBJECT PAGE Description ............................System Capacities ..........................Feature Availability ..........................TABLE LIST TABLE SUBJECT PAGE STRATA System Capacities ....................STRATA Features........................
Page 18 Station Equipment...
Page 19 Digital DSS Console .......................... 2-23 FIGURE LIST FIGURE SUBJECT PAGE Electronic Telephone Diagram ....................Digital Telephone Diagram ...................... Integrated DIU......................... 2-12 Stand-alone DIU........................2-13 Door Phone ..........................2-14 Electronic DSS Console......................2-20 TABLE LIST TABLE SUBJECT PAGE STRATA Station Availability Chart ...................
Page 20: Description
Station Availability STRATA DK STATION EQUIPMENT DESCRIPTION Refer to the following table for a summary of the types of station equipment that are available for various STRATA systems. STRATA DK280 RCTU- STRATA STRATA 2000-SERIES DIGITAL TELEPHONES DK16 RCTU-A RCTU-B 10-button Digital Telephone with Handsfree...
Page 21: Digital Telephones
Digital Telephones STATION EQUIPMENT STRATA DK DESCRIPTION The 2000-series digital telephone is pictured below. Digital telephones can be used on DK8, DK16, or DK280 systems. They are connected to the DK system with a single pair modular line cord. When equipped with an integrated data interface unit, digital telephones can transmit and receive simultaneous voice and data.
Page 22 Digital Telephones STRATA DK STATION EQUIPMENT 20-button Speakerphone with This telephone has a full speakerphone and a 32-character alphanumeric LCD Display Liquid Crystal Display. All display functions occur automatically as call processing proceeds. A description of the features of the LCD telephone is found in the Station Features section of this manual.
Page 23 Digital Telephones STATION EQUIPMENT STRATA DK jack and an interface to an external speaker amplifier (HESB) for a loud ringing bell. A HESC-65A cable is required to connect the telephone (HHEU2) to the external speaker (HESB). A digital telephone that has been upgraded with a data interface unit (PDIU-DI2) cannot be wall mounted or upgraded with the DVSU for Off- Hook Call Announce.
Page 24 All 10 buttons on a 10-button set or 20 buttons on a 20-button set can be Feature Activation Buttons assigned as feature buttons. Digital telephones can have the following features assigned to buttons on Strata DK systems: Account Code Alarm...
Page 25 Digital Telephones STATION EQUIPMENT STRATA DK Automatic Callback Background Music (on/off) Call Forward All Calls Call Forward Busy Call Forward Busy/No Answer Call Forward External (DK280) Call Forward Fixed Call Forward No Answer Call Pickup (Directed) Call Pickup (Group) Call Pickup 1 ~ 4 (Tenant 1 ~ 4)
Page 26 Digital Telephones STRATA DK STATION EQUIPMENT APPLICATION Some common applications for digital phones are: A customer wants to transmit simultaneous voice and data, internally or externally. See “Data Interface Unit” later in this section for details. A customer wants to maximize outdialing efficiency for sales or telemarketing groups by allowing them to use a PC keyboard auto dialing program.
Page 27 Digital Telephones STATION EQUIPMENT STRATA DK Pause (for speed dial) (Speed Dial Pause button) Pause (long) (Speed Dial Lng Pause button) Privacy (Privacy on Line button) Privacy Release (Privacy Release button) Station Security (Microphn Cutoff button) Saved Number Redial (Save Last Number button) Does not have LED indication.
Page 28: Data Interface Units
RS232 data device such as INTERFACE UNIT (PDIU-DS) a modem, serial printer, or mainframe computer to the STRATA DK KSU. The PDIU-DS allows switched data connections through the KSU for modem pooling, printer sharing, and/or accessing a host or mainframe computer.
Page 29 Data Interface Units STATION EQUIPMENT STRATA DK Stand-alone DIU Some common applications for DIUs are: APPLICATIONS Data switching enables a customer to transmit simultaneous voice and data, internally or externally, over the same wire pair, connecting the telephone set to the Key Service Unit (KSU).
Page 30: Door Phone/Monitor Station
The door phone/monitor station is designed for wall mounting only. Mounting Hardware Up to six door phone/monitor stations can be installed on the STRATA DK8 and DK16. Up to 12 can be installed on a STRATA DK280 system November 1993 2-11...
Page 31 Door Phone/Monitor Station STATION EQUIPMENT STRATA DK equipped with an RCTU-B or RCTU-C/D. Up to 9 door phones can be installed on a DK280 that is equipped with an RCTU-A. Door phones are supported by the door phone control box external module.
Page 32: Standard Single Line Telephone
Up to two single line telephones can be installed on a STRATA DK8, and up to 12 can be installed on a STRATA DK16. A maximum of 24 can be installed on a DK280 with an RCTU-A. A maximum of 72 on a DK280 equipped with an RCTU-B.
Page 33: Voice Mail Ports And Other Devices
STATION EQUIPMENT STRATA DK DESCRIPTION On the STRATA DK systems, several types of station equipment can be supported. These include voice mail ports, automated attendant ports, digital announcers for ACD and built-in Auto Attendant applications, standard single line telephones, modems, answering machines, facsimile machines, dictation machines, and other devices.
Page 34: Digital Dss Console
DSS console is available in the same attractive charcoal gray or ash white color and matte finish as the other digital telephones. The digital e&ex DSS console can be used on Strata DK systems and on Perception systems. The digital DSS console is equipped with 60 buttons, each with an associated two-color LED.
Page 35 Digital DSS Console STATION EQUIPMENT STRATA DK TOSHIBA Night 1 All Call Figure 2-5 Digital DSS Console 2-16 November 1993...
Page 36 Digital DSS Console STRATA DK STATION EQUIPMENT 3. Tenant Service: In tenant service, any combination of the four DSS consoles can be used. For example, each tenant could have one main DSS position and one backup DSS position. Or, one tenant could have two DSS consoles while the other had only one.
Page 37 Digital DSS Console STATION EQUIPMENT STRATA DK an answering machine when the attendant is not available. The customer has assurance that calls can be answered at all times. VOICE OR TONE SIGNALING DESCRIPTION:The DSS may be programmed for tone or voice first signaling preference, independent of how the system is programmed.
Page 38 When used on DK8 and DK280 systems, buttons on the Add-On Module can also be programmed for CO line appearance or speed dial. The STRATA DK8 will support up to 8 Add-On Modules. The DK16 will support up to 16 Add-On Modules. The DK280 with RCTU-A will support up to 12 Add-On Modules.
Page 39: Attendant Console
DK8 or DK16 systems. Attendant Consoles provide efficient high-volume incoming call handling. The Strata DK280 Attendant Console provides color CRT or EL display of call identification, calling/called numbers, intercom name indication, call progress messages, BLF information, and soft key prompts. The Answer button provides one-button answering for the attendant position.
Page 40 Attendant Console STRATA DK STATION EQUIPMENT Incoming Call Answer Priority enables the Answer key to queue and answer multiple ringing calls to the console in priority sequence. The program default priority sequence is 1-Transfer Recall, 2-Hold Recall, 3-Transferred Call, 4-Incoming CO Line Call, 5-“O” Operator Call, 6- Intercom Call.
Page 41 Attendant Console STATION EQUIPMENT STRATA DK APPLICATIONS In DK280 answer position applications, you can offer flexibility by providing a choice that meets the specific customer requirement. Choose between Add-on Modules, DSS Consoles, or Attendant Consoles to best serve their needs. Complimented by Auto Attendant and Voice Mail, you can offer the most complete solution available today.
Page 42 Station Equipment STRATA DK STATION EQUIPMENT November 1993 2-23...
Page 43 Station Equipment STATION EQUIPMENT STRATA DK 2-24 November 1993...
Page 45: System Features
System Features...
Page 46 STRATA SYSTEM FEATURES FEATURES PAGE 1A2 Key System Interface ......................... Account Codes ..........................3 -2 3- 4 Alarm Sensor ........................... 3 -5 Alternate Point Answer ........................Amplified Conference ........................Automated Attendant......................... Automatic Hold/Automatic Release (Hold/Split) ................Automatic Hold Recall ........................
Page 47 SYSTEM FEATURES STRATA FEATURES PAGE Paging—All Call Voice Page ......................3-56 Paging—External Page Interface ...................... 3-57 Paging—External Zone Paging ......................3-58 Paging—Group Paging........................3-59 Pooled CO Lines ..........................3-60 Power Failure Transfer........................3-61 Privacy/Non-privacy Option....................... 3-62 Relay Service for External Page or Door Lock ..................
Page 48: 1A2 Key System Interface
The 1A2 Key System Interface (HCNB) allows CO lines to appear both on 1A2 key telephones and on Electronic Key Telephones in the STRATA S system. When a call is in process on a CO line that has been “bridged” in this way, it can be monitored or held at both the 1A2 station and the EKT station.
Page 49 STATION FEATURES STRATA FEATURES PAGE Private CO Lines ..........................4-54 Push-button Dialing ........................... 4-55 Release Button..........................4-56 Remote Retrieval of Held Calls ......................4-57 Repeat Last Number Dialed ......................4-58 Ringing Line Preference........................4-59 Saved Number Redial ........................4-60 Speed Dial Buttons ...........................
Page 50: Account Codes
CO line. While account codes can also be entered on incoming calls, the entry cannot be forced on these calls. DK24/56/96 Release 4 systems can also have up to 300 verifiable account codes, which can be forced and/or voluntary. Therefore, stations and CO...
Page 51 On DK16 and DK24/56/96 Release 4 systems, an Account Code button can be programmed on an electronic or digital key telephone to facilitate voluntary account code entry.
Page 52: Alarm Sensor
Alarm Sensor SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Optional on all STRATA systems. DESCRIPTION The alarm sensor is configured with a customer-supplied alarm. When the sensor detects that the alarm relay is activated, it causes all electronic key telephones to sound a startling tone. Any station programmed with an Alarm (ALRM) button can reset the alarm on a DK system.
Page 53: Alternate Point Answer
Alternate Point Answer STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Alternate Point Answer allows certain station(s) in the system to answer a CO line call that has been transferred to another station. The line on which the call has been transferred must appear on the station using Alternate Point Answer.
Page 54: Amplified Conference
Amplified conference is available on STRATA S , DK16, and all DK24/56/96 Release 4 systems, using a customer-supplied automatic gain switched, 2-way line amplifier. One amplifier can be connected on the S Up to two amplifiers can be connected on the DK16, and up to four amplifiers can be connected on DK24/56/96 Release 4 systems.
Page 55: Automated Attendant
Automated Attendant STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on Strata DK16 and DK24/56/96 Release 4 systems. DESCRIPTION Auto Attendant operates like a round-the-clock operator that quickly and efficiently directs incoming CO line calls to their proper destinations. CO lines programmed with Auto Attendant are answered by a digital announcer that greets callers and then provides them with a menu of dialing options.
Page 56 SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on Strata DK16 and DK24/56/96 Release 4 systems. DESCRIPTION The system can be set in system wide programming for either Auto Hold or Auto Release of an existing call when another incoming call is answered.
Page 57: Automatic Hold Recall
Automatic Hold Recall STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION When a station user puts a call on hold, the call will automatically ring back to that station after a programmable period of time. Hold recall time is normally set at 32 seconds, but can be programmed from 16 to 160 seconds.
Page 58: Automatic Release From Hold
SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION The STRATA system will automatically release a held CO line if a disconnect signal is received from the central office. This feature can be enabled on a CO line-by-CO line basis. BENEFITS The customer will have full use of all CO lines at all times.
Page 59: Automatic Station Relocation
Automatic Station Relocation STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on Strata DK16 systems. DESCRIPTION When Automatic Station Relocation is activated, a telephone can automatically maintain its particular characteristics (station number, personal speed dial, feature set, etc.) when it is relocated from one jack/port to another jack/port.
Page 60: Auxiliary Device Interface
If the voice mail system is assigned as the STRATA message center, it can MESSAGE WAITING INDICATION activate a message waiting LED on a station when the mailbox corresponding to the station has received a voice message.
Page 61: Auxiliary Device Interface
Auxiliary Device Interface STRATA SYSTEM FEATURES BENEFITS The Auxiliary Device Interface insures that a business will be able to easily connect certain peripheral devices to their system at a reasonable cost, enabling them to gain the cost and productivity benefits offered by such equipment.
Page 62: Background Music With Station Control
When background music is broadcast over electronic key telephone (EKT) speakers, no optional hardware is required. The STRATA DK music source for both background music on EKT speakers and music-on-hold connects directly to the common control unit (KMAU, PCTU, or PCTUS).
Page 63: Busy Station Ringing
Busy Station Ringing STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station, on Strata DK16 and DK24/56/96 Release 4 systems. DESCRIPTION Electronic and digital telephones programmed with this feature will ring even when they are busy on another call. This is important to voice mail and auto attendant applications, in which incoming calls are often transferred from the auto attendant to busy stations.
Page 64: Centrex/Pbx Compatibility
CO line; TIE lines to other company locations might be accessed by “72” or “73”. A STRATA S or STRATA DK system can be instructed, through programming to recognize these PBX access codes, and disregard them on identified lines when it inspects dialed numbers for toll restriction purposes, or performs other features such as Last Number Redial.
Page 65: Centrex Ringing Repeat
Centrex Ringing Repeat STRATA SYSTEM FEATURES Standard on all STRATA systems. SYSTEM AVAILABILITY STRATA S and DK systems can be programmed to emulate Centrex or DESCRIPTION PBX ringing patterns, allowing the user to differentiate between station or CO line calls, and various callback features on the Centrex or PBX line.
Page 66: Co Line Call Pickup Groups
CO Line Call Pickup Groups SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION With the CO Line Call Pickup Group feature, up to two CO Line Call Pickup Groups can be programmed. Ringing CO lines in the first CO line group can be picked up with an access code or with the “CPU1”...
Page 67: Co Line Groups
DESCRIPTION Also known as Trunk Groups, this feature allows the CO lines on any STRATA system to be assigned to CO line groups. Station users can access the CO line groups by dialing a specific CO line group access code. This allows a customer to group various types of CO lines together for convenient access.
Page 68: Co Line Queuing
CO line. The Automatic Callback feature notifies the station user when a line becomes available. With STRATA DK, an EKT or a standard single line station can queue up for a busy outgoing CO line or CO line group. When the desired line is available, the system calls the station back, and the station can proceed with the call.
Page 69: Conferencing
Four parties can participate in each conference, and as many as eight conferences can be held simultaneously. A DK16 system, or a DK24 equipped with a PCTUS, has 14 conference channels. Four parties can participate in each conference, and as many as three conferences can be held simultaneously.
Page 70 Conferencing SYSTEM FEATURES STRATA BENEFITS Sometimes in business it is convenient, efficient, and productive to conference two CO lines. Everyone participating in the conference gets the same information at the same time, reducing confusion and saving time. 3-22...
Page 71: Credit Card Calling ("0+" Dialing)
, and DK pre-Release 4 systems also allow “0+” dialing, but Toll Restriction must be programmed a certain way. This is not as flexible and lacks some of the safeguards provided by STRATA DK16 and DL24/56/96 Release 4. "950-X0XX" credit card calling is available on STRATA S and DK systems.
Page 72: Data Switching
Optional feature on DK16 and Release 4 STRATA DK24/56/96 systems. DESCRIPTION A DK16 or Release 4 DK24/56/96 system has sophisticated data switching capabilities provided through data interface units (DIU). This allows internal calls between data devices such as personal computers, printers, terminals, and mainframe computers.
Page 73: Delayed Ringing
STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION A ringing delay of 12 or 24 seconds can be programmed for each CO line that rings at a given station. For example, an incoming CO line can be...
Page 74: Direct Inward System Access (Disa)
SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on STRATA DK systems. Not available on the STRATA S DESCRIPTION By calling in on a specific telephone number assigned to Direct Inward System Access (DISA), callers can reach the DK system and then dial internal stations or outgoing CO lines directly, without going through the attendant.
Page 75: Distinctive Co Line/Intercom Ringing
STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems with electronic or digital telephones. On STRATA DK systems, this feature is optional for standard telephones. DESCRIPTION Incoming CO lines ring with a different tone than do intercom calls. Users can easily distinguish the type of call, even when the telephone is not in view.
Page 76: Door Lock Control
On STRATA DK systems, one Door Lock Control is supported by an Option Interface Unit—either the PIOU, PIOUS, or PEPU. Up to four more door locks can be installed, each requiring an HDCB or DDCB. On a DK24 system equipped with a PCTUS, a maximum of four door locks can be installed.
Page 77: Door Phones
Optional on all STRATA systems. Up to 6 door phones can be installed on the S and DK16. On the DK24, up to 9 door phones can be installed if the system is equipped with a PCTUS, and up to 12 can be installed if the system is equipped with a PCTU.
Page 78: Dss Console
2 DSS consoles can be installed on a DK16. A maximum of three DSS consoles can be installed on a DK24 that is equipped with a PCTUS. A maximum of four DSS consoles can be installed in any DK24/56/96 system equipped with a PCTU.
Page 79: Dtmf And Dial Pulse Co Line Compatible
DTMF and Dial Pulse CO Line Compatible STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Signals generated by pressing the buttons on the dialpad of an electronic key telephone are neither DTMF nor rotary dial signals. The system can be programmed to translate these station signals to either DTMF or rotary dial signals, as required by the serving central office.
Page 80 The standard DTMF signal time is 160 milliseconds, but it may be reduced to 80 if required by the central office or peripheral equipment such as a voice mail system. For STRATA DK systems, the DTMF signal time can be set independently in system programming for CO line outdialing and for voice mail auto dial digits.
Page 81: Dtmf Signal Time Continuous
DTMF Signal Time Continuous STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on Strata DK16 and DK24/56/96 Release 4 systems, with 2000- series digital telephones. DESCRIPTION DTMF dial signal signal will be transmitted to the CO line or voice mail/auto attendant device for as long as the telephone user presses a button on the dial pad.
Page 82: Dual Fcc Registration
Dual FCC Registration SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION The system can be configured as either key or hybrid, with separate FCC registration numbers for each type. The appropriate configuration for an individual system depends on how it functions.
Page 83: External Amplified Speaker
External Amplified Speaker STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Optional on all STRATA systems. DESCRIPTION The External Amplified Speaker (HESB) is a six-inch, 3-watt speaker with a 3-watt amplifier that is built into a wooden speaker box. It can be used in any one of the following three applications: I To amplify the ringing on an electronic or digital key telephone.
Page 84 Flexible Button Assignment SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION On both 10-button and 20-button telephones, one button is usually assigned to the Intercom function. In some cases, the Automatic Off-hook Selection feature can be programmed to select the Intercom line, eliminating the need for an Intercom button.
Page 85 On all STRATA systems, there are four keystrip patterns to choose from. These are defined as A, B, C, and D.
Page 86: Flexible Intercom Numbering
Flexible Intercom Numbering SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Flexible Intercom Numbering allows a station intercom number, including the number for the attendant station, to be any number from one to four digits long. The intercom number does not have to correspond to the fixed station location number in the Key Service Unit (KSU).
Page 87: Flexible Line Ringing Assignment
Flexible Line Ringing Assignment STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Each incoming CO/PBX line that appears on a given station can be programmed to either ring or not ring at that station. Each CO/PBX line can be programmed to ring at any number of electronic telephones.
Page 88: Flexible Slot Assignment
Flexible Slot Assignment SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on DK24/56/96 systems only. Not available on STRATA S Available in expansion unit of DK16. DESCRIPTION The flexible slot architecture on STRATA DK systems allows almost any combination of CO line and station ports. System slots in the KSU can be assigned as station, CO line, E&M TIE line (not on DK16), or Option...
Page 89: Least Cost Routing
Least Cost Routing STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Available on STRATA DK systems. Not available on STRATA S DESCRIPTION Least Cost Routing (LCR) enables the system to automatically route each outgoing call over the least costly trunk or common carrier connected to the system.
Page 90: Live System Programming
SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Programming can be perfor med on a STRATA S or DK system without taking the system out of service. The system can be put into programming mode, and data can be entered via Station 13 on the S .
Page 91: Memory Protection
Memory Protection STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION The system memory has its own battery backup to protect the system data in the event of a power failure. System data will be maintained by the battery for approximately six years in the event of a power failure.
Page 92: Message Waiting
10, 11, or 12. On a DK system, any station can be the Message Center. On any STRATA system, a voice mail system can be assigned as the Message Center. The voice mail system can set Message Waiting at a station when a message arrives in that station’s mailbox.
Page 93: Multiple Simultaneous Handsfree Intercom Paths
On STRATA DK systems, the digital technology allows any station to make a handsfree intercom call at any time. 3-45...
Page 94: Music-On-Hold Interface
For a STRATA DK system, if it is configured with a tape recorder that plays a pre-recorded message to holding parties, the Option Interface Unit (PIOU, PIOUS, or PEPU) is suggested.
Page 95: Music-On-Hold Source
STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Optional on the STRATA S . Not available on STRATA DK systems (customer supplied). DESCRIPTION When installed, this optional Toshiba proprietary music source provides electronic synthesized music in a choice of two melodies. The music source is a board called the SMOU-1.
Page 96: Night Ringing Answer Code
Night Ringing Answer Code SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION The Night Ringing Answer Code enables any station to answer an incoming call that rings when the system is in night mode. The user dials a two-digit code to answer the call.
Page 97: Night Ringing Over External Page
STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on STRATA DK systems. Not available on STRATA S DESCRIPTION An option can be selected through system programming to have incoming CO line calls and door phones ring over external paging when the system is in night mode.
Page 98: Night Ringing Over Selected Page Zones
Night Ringing over Selected Page Zone SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Optional on DK16 and Release 4 STRATA DK24/56/96 systems. DESCRIPTION If zone paging has been installed, incoming CO line calls can be programmed to ring over selected page zones via customer-supplied paging equipment.
Page 99: Night Transfer (Day/Night Modes)
Standard on all STRATA systems. DESCRIPTION Also known as Night Service, all STRATA systems can be programmed for up to three alternate CO line ringing arrangements. These are: DAY (also known as DAY1 on S e ), DAY2, and NIGHT.
Page 100: Non-Blocking Dialing
Non-blocking Dialing SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION On the S , Non-blocking Dialing means that all CO lines and all intercom lines can be in use at the same time. No one would be blocked from making a call if a line was free.
Page 101: Off-Premises Line
Optional on STRATA S . Not available on DK systems. DESCRIPTION This feature allows a CO/PBX line connected to a STRATA S system to be bridged with a conventional single line telephone (rotary or DTMF/tone) either on- or off-premises. When a call comes in on that CO/PBX line, the call will ring the single line phone in addition to the station(s) it normally rings in the system.
Page 102: Off-Premises Station
OPXs (on- or off-premises). STRATA DK16 can support up to a total of 12 OPXs (on- or off-premises). When equipped with a PCTUS, the DK24 system can support up to 24 standard single line telephones (on- or off-premises). When equipped with a PCTU, it can support up to 32.
Page 103: Outgoing Call Restriction
Outgoing Call Restriction STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION Through programming, stations can be selectively restricted from making outgoing calls on any or all CO/PBX lines. However, a station that is restricted from making outgoing calls may still receive calls on those lines.
Page 104: Paging-All Call Voice Page
Paging—All Call Vice Page SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION All Call Voice Page allows a station user to make a voice announcement through the speakers of all telephones which are not in use or otherwise blocked from receiving an all call page.
Page 105: Paging-External Page Interface
A paging system provides instant access to employees who do not have phones or who are away from their desks, and saves time locating them. All STRATA systems are capable of easily connecting to an external paging system, using either an optional STRATA or DK amplifier or a customer-provided external amplifier.
Page 106: Paging-External Zone Paging
Optional on DK systems. Not available on STRATA S DESCRIPTION A STRATA DK system will support up to four external paging zones. To page a specific zone, a user dials a two-digit access code. The customer must supply the speakers and amplifier(s), and the PIOU Option Interface Unit is required to support external zone paging.
Page 107: Paging-Group Paging
Paging—Group Paging STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Up to four groups of stations can be defined as paging groups. A unique 2- digit access code is assigned to each paging group, which allows voice paging exclusively to the telephones assigned to that group.
Page 108: Pooled Co Lines
20-button telephones to provide access to the same number of CO lines. Pooled Line buttons also offer “hybrid” type system operation, even while configured for “key” operation. This will also enable the STRATA DK to compete more cost effectively against hybrids. 3-60...
Page 109: Power Failure Transfer
On DK16 systems, a power failure transfer port is provided to switch one CO line directly to a standard single line telephone. On DK24/56/96 systems, the power failure transfer module (DPFT) will transfer up to 8 CO lines to dedicated, customer-provided conventional single line telephones.
Page 110: Privacy/Non-Privacy Option
Privacy (PRV) button can activate privacy on any call in progress at that station. STRATA DK24/56/96 Release 1 or 2 systems are always private. An EKT station which has a Privacy Release (PRV RLS) button and originates a CO line call can deactivate the privacy on that line by pressing the PRV RLS button.
Page 111: Relay Service For External Page Or Door Lock
Relay Services for External Page or Door Lock STRATA SYSTEM FEATURES SYSTEM AVAILABILITY On DK systems, an optional relay can be used either for external page or door lock control. Not available on the S DESCRIPTION If a system has background music on an external paging system, the external page relay makes it possible to suppress the background music when a voice announcement is made over the paging system.
Page 112: Relay Service For Night/Hold
SYSTEM FEATURES STRATA SYSTEM AVAILABILITY On DK systems, a Night/Hold relay is optional. Not available on the STRATA S DESCRIPTION The Night relay allows one of two possibilities to occur when the system is in night service. Either: I The system will provide signals to activate an answering machine which answers calls that ring in, or I The system will provide the signals to activate a night bell or chime.
Page 113: Remote Administration/Maintenance
With systems, SDTU required remote administration/maintenance. STRATA DK systems require either a PIOU or PIOUS. The Remote Administration module requires two programmable security codes for access to all programs (Level 1) or station class of service programs only (Level 2).
Page 114: Station Hunting
Station Hunting SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Station hunting allows an intercom call that comes to a busy station to “hunt” through a predetermined group of stations and complete to the first idle station. Incoming CO line calls that have been transferred or call forwarded to a station will also hunt.
Page 115: Station Message Detail Recording (Smdr)
Station Message Detail Recording (SMDR) STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Optional on all STRATA systems. DESCRIPTION Station Message Detail Recording (SMDR) allows the system to print call records of both incoming and outgoing calls or only outgoing calls. On DK systems with Release 2 software, the system can also print a call record of only outgoing long distance (toll) calls.
Page 116: Smdr Output—Incoming Call
Station Message Detail Recording (SMDR) SYSTEM FEATURES STRATA A sample of the SMDR output for an incoming call is shown below. MM/DD/YY 10:13 00:00,23 00,10 10:13 00:00,15 00,00 654321 10:14 00:00,29 00,14 10:15 00:00,14 00,07 10:16 00:01,02 00,00 10:17 00:00,19 00,00 Ext.
Page 117: System Battery Backup Interface
In the event of a power failure, the system will automatically be switched to battery power. All functions of the STRATA system will continue to operate for several hours after a loss of normal electrical power. The exact time period depends on the type and size of batteries used and on system capacity and traffic.
Page 118: System Programming Through Station
On the STRATA S , programming is done via Station 13. On DK24/56/96 systems, programming is done from the electronic key telephone connected to PDKU/PEKU por t 05. On DK16 systems, programming can be done through any station port.
Page 119: System Speed Dial
LCD telephone when the user scrolls through System Speed Dial numbers. (See STRATA DK Electronic Telephone User Guide.) On STRATA DK systems, the station assigned to port 00 (initialized as station 200) performs these functions. Access to System Speed Dial numbers can be assigned on a station-by station basis.
Page 120 System Speed Dial SYSTEM FEATURES STRATA BENEFITS Looking up telephone numbers can be time-consuming. Errors can be made in dialing which also waste time and can be costly. By using automatic dialing for numbers that are frequently called, those time- wasters can be eliminated.
Page 121: Tandem Co Line Connection (Trunk-To-Trunk)
SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. An EKT that sets up a Tandem CO line connection must have two CO line appearances. The feature is not available on a single line EKT, an OPX, or a station supported by an HIOB.
Page 122: Tenant Service
Standard feature, programmable on DK systems. Not available on STRATA DESCRIPTION One STRATA DK system can be shared by two businesses. CO/PBX lines for each tenant will appear in the correct sequence on key telephones, and each tenant can have up to two dedicated DSS consoles. Station-to- station calling can be done between the two businesses.
Page 123: Tie Lines
DK system in a private communications network. A maximum of four TIE lines can be installed on a DK24. If TIE lines are installed on a DK24 that is equipped with a PCTUS, the station capacity is reduced to 16 stations.
Page 124: Toll Restriction
Toll Restriction SYSTEM FEATURES STRATA SYSTEM AVAILABILITY All STRATA systems can be programmed for one of three types of toll restriction: I 0/1 type I Area code (3-digit) I Area code/office code (6-digit) DESCRIPTION Station users can be restricted from making toll calls, according to one of three toll restriction schemes.
Page 125 Toll Restriction STRATA SYSTEM FEATURES All systems can also be programmed to recognize equal access codes (10XXX and 950-10XX), an OCC (Other Common Carrier) directory number, authorization codes, and PBX access codes. On an S , an Off-premises Extension (OPX) which uses a DTMF phone or a TIE line configured as DTMF cannot be toll restricted unless the system has LCR.
Page 126: Toll Restriction Override Codes
The codes may be changed by certain stations that are selected in programming. With DK16 and Release 4 STRATA DK24/56/96 systems, up to four traveling class of service codes can be defined, one for each level of toll restriction.
Page 127: Toll Restriction Override By System Speed Dial
Toll Restriction Override by System Speed Dial STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard on all systems. DESCRIPTION System Speed Dial numbers (also called Automatic System Dialing numbers) can be programmed to override toll restriction. Toll restricted stations will then be able to use the System Speed Dial numbers to place calls.
Page 128: Transfer Privacy
Transfer Privacy SYSTEM FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION In a system programmed for Transfer Privacy, an outside call that has been transferred can only be answered at the station to which the call has been transferred or at another station using the Directed Call Pickup feature.
Page 129: Traveling Class Of Service
Traveling Class of Service STRATA SYSTEM FEATURES SYSTEM AVAILABILITY Standard feature on STRATA DK16 and Release 4 DK24/56/96 systems. Not available on STRATA S DESCRIPTION Each of the four toll restriction classes of service can be assigned a 4-digit code. These codes can be given to users. By entering the code at a...
Page 130: Voice Mail Interface
On a STRATA S , each port on the voice mail system requires one HIOB external module and one proprietary station port. STRATA S can support a maximum of four HIOBs. When voice mail is installed with a DK system, each port on the voice mail system requires one standard single line telephone port on a KSTU, PSTU, or PESU.
Page 131: Voice Or Tone Signaling
Standard on all STRATA systems. DESCRIPTION Any STRATA system can be programmed for either tone ringing or voice announce as the standard method of intercom call signaling. If tone ringing is selected, a station will ring when called. If voice announce is selected, the station will not ring.
Page 132: Wall Or Table Mounting
DESCRIPTION The Key Service Unit (KSU) for the STRATA S and DK16 is designed for wall mounting only. The KSU for DK24/56/96 systems can be mounted on a table top or on a wall. BENEFITS The benefit to the customer is that the system can be installed almost anywhere the customer has space available.
Page 133: Automatic Busy Redial
Automatic Busy Redial STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on DK systems. Requires electronic telephone and DTMF receivers. Not available on S DESCRIPTION The Automatic Busy Redial feature allows a station user to automatically have the DK system redial a busy outside number up to 15 times at pre- programmed intervals.
Page 134 Station Features...
Page 135 STRATA STATION FEATURES FEATURES PAGE Automatic Busy Redial ........................Automatic Callback (Intercom) ......................Automatic Off-hook Line Selection ....................Background Music with Station Control..................... Busy Override Tone........................... Call Forward ............................Call Park............................Call Pickup ............................Call Transfer with Camp-on ....................... 4-10 Centrex/PBX Feature Buttons ......................
Page 136 STATION FEATURES STRATA FEATURES PAGE Private CO Lines ..........................4-54 Push-button Dialing ........................... 4-55 Release Button..........................4-56 Remote Retrieval of Held Calls ......................4-57 Repeat Last Number Dialed ......................4-58 Ringing Line Preference........................4-59 Saved Number Redial ........................4-60 Speed Dial Buttons ...........................
Page 137: Automatic Callback (Intercom)
Automatic Callback (Intercom) STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION A station user makes an intercom call and finds the called station busy or in Do Not Disturb. By dialing a special code, the caller can activate automatic callback.
Page 138: Automatic Off-Hook Line Selection
STATION FEATURES SYSTEM AVAILABILITY Programmable by station on all STRATA systems. This feature is not available on an Off-premises Extension (OPX) or on a station supported by an HIOB, PSTU, or by a standard single line station circuit on a PESU.
Page 139 When external speakers are used on a DK system, the Option Interface PCB (PIOU, PIOUS or PEPU) must be installed. On STRATA DK systems, up to three separate music sources can be connected to the system at the same time.
Page 140: Busy Override Tone
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION After dialing an internal station and receiving a busy signal, a caller can dial a code which will signal the called station with a tone burst, indicating that a call is waiting.
Page 141: Call Forward
STATION FEATURES STRATA SYSTEM AVAILABILITY Call Forward All Calls is standard on all STRATA systems. All other Call Forward modes are available and standard on STRATA DK systems only. DESCRIPTION Using the Call Forward feature, a station user can route all calls to an alternate station.
Page 142 Call Forward STRATA STATION FEATURES BENEFITS Call Forward enables more efficient handling of calls and better service to callers. With Call Forward, it is more likely that calls to a station will be answered promptly. By providing more efficient handling of calls, this feature can help a company project a professional and courteous image, both internally and externally.
Page 143: Call Park
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on STRATA DK systems. Not available on S DESCRIPTION When a CO line does not have an appearance on a station, that station can use a feature code to put the call on hold, and then place a second call.
Page 144: Call Pickup
Any station can pick up: I Intercom or CO line calls that are ringing or on hold (including exclusive hold). I Parked calls (STRATA DK only) I An external page I A CO line ringing at night over external page or a night bell.
Page 145: Call Transfer With Camp-On
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Call transfer with camp-on allows a station user to transfer an outside call to a station that is idle or busy. The call can be transferred even if the CO line does not appear on the station to which the call is transferred.
Page 146: Centrex/Pbx Feature Buttons
Centrex/PBX Feature Buttons STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Feature access codes, including pauses and flashes, which access features in a host CO, Centrex, or PBX system can be programmed as if they were system speed dial numbers. Such codes can then be assigned to a Station Speed Dialing (SD) button, and used for one-button access to the CO, Centrex, or PBX feature.
Page 147: Direct Station Selection (Dss) Buttons
Direct Station Selection (DSS) Buttons STATION FEATURES STRATA SYSTEM AVAILABILITY Programmable on all STRATA systems. DESCRIPTION Any available button on a 10-button or 20-button DKT/EKT can be programmed to provide a direct DSS “hot line” to any other telephone in the system.
Page 148: Distinctive Led Indicators
An LED associated with a DSS button functions as a busy lamp for the station assigned to the DSS button. Digital telephones (available only on STRATA DK systems) have dual-color LED indicators. Green indicates CO line or intercom buttons you are using.
Page 149: Distinctive Station Ringing
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard feature on STRATA DK systems. Not available on STRATA S DESCRIPTION Stations in close proximity to one another can be programmed to ring differently. Two different tones are available for incoming CO line calls that are transferred to a station or ring directly to a station.
Page 150: Do Not Disturb
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION When the Do Not Disturb (DND) feature is activated by a station, intercom calls will not ring to the station, and voice announcements will not come through.
Page 151: Do Not Disturb Override
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION After dialing an internal station and receiving a Do Not Disturb (DND) signal, a caller with the DND Override feature can dial an access code.
Page 152: Dp/Dtmf Mode Change (Tone Button)
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION If a Tone button has been assigned to a station, that station user can choose the outpulsing mode on a CO/PBX line in use. The Tone button will activate either rotary pulses or DTMF tones.
Page 153: Exclusive Hold
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Exclusive Hold allows a station user to put a call on hold so that the call can only be picked up at that station or at another station using Directed Call Pickup.
Page 154: Executive Override (Break-In)
Executive Override (Break-in) STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station, on all STRATA systems. DESCRIPTION Executive Override can be selectively assigned to allow a station user to “break-in” to a conversation upon reaching a busy station. A tone signal...
Page 155: Flash Button
Flash Button STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION The Flash button serves one of two purposes: I If pressed when the station is connected to an outside line, it sends a “flash” signal to the CO that is long enough to disconnect the line and get CO dial tone again.
Page 156: Handsfree Answerback On Intercom
Handsfree Answerback on Intercom STRATA STATION FEATURES SYSTEM AVAILABILITY Standard STRATA feature, programmable by station, on all 10-button and 20-button DKT/EKTs. DESCRIPTION All electronic key telephones are equipped with either Handsfree Answerback or a full speakerphone. The Handsfree Answerback feature can be allowed or disallowed on a station-by-station basis.
Page 157: Hearing Aid Compatible
All Toshiba Electronic Key Telephones are hearing aid compatible and will not interfere with the operation of a hearing device. BENEFITS Users with hearing aid devices can use STRATA telephones very effectively. Customers who install the Toshiba Electronic Key Telephones will be in compliance with FCC regulations.
Page 158: Lcd—Alphanumeric Messaging
On STRATA DK24 systems equipped with a PCTUS, six stations can have the feature. DK16 and DK24/56/96 systems with a PCTU allow 16 stations to have it. Stations that are enabled for personal messages are also enabled for the personal speed dial memo feature.
Page 159: Lcd—Busy Station Messaging
LCD—Busy Station Messaging STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for a general description of Alphanumeric Messaging. When one LCD station calls another LCD station and the called station is busy, the caller can send a pre-programmed LCD message (system or personal) to the busy station.
Page 160: Lcd—Called Station Messaging
LCD—Called Station Messaging STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for a general description of Alphanumeric Messaging. An LCD telephone user can leave his or her station number and a message indication at another LCD telephone.
Page 161: Lcd—Calling Station Messaging
LCD—Calling Station Messaging STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for a general description of Alphanumeric Messaging. An LCD telephone user can set a message on his or her telephone.
Page 162: Lcd—Remote/Group Station Messaging
LCD—Remote/Group Station Messaging STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for a general description of Alphanumeric Messaging. Remote/Group Station Messaging allows any station to set a Called Station Message for another station or group of stations.
Page 163: Lcd—Automatic Callback Number Display
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION A station user makes an intercom call and finds the called station busy or in Do Not Disturb status. By dialing a code, the caller activates the Automatic Callback feature.
Page 164 Likewise the “20” stands for station group 20, and each dot following represents the station numbers—20, 21, 22, 23, 24, and so on. On DK24/56/96 systems, stations are usually numbered from 200-295. On the BLF, the “00” stands for port group 00, and each dot following represents a three-digit station number that starts with “2”—200, 201, 202,...
Page 165 ....The very same display on a DK24/56/96 system would indicate that stations 220, 224, and 237 were busy. BENEFITS The BLF feature on the LCD telephone allows the customer to have as...
Page 166: Lcd—Call Duration Display
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION When an LCD station user is on an outgoing or incoming CO line call, the LCD displays the elapsed time of a call. Call duration may be toggled with time and date via the PAGE button.
Page 167: Lcd—Call Forward Source/Destination Display
DESCRIPTION When call forwarding is set at your telephone, the LCD displays the station number to which your calls will be forwarded. In STRATA DK systems, it will also show the type of call forwarding set. When you make an intercom call to a station, the LCD displays the station number you dialed.
Page 168: Lcd—Calling/Called Number Display
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION When an LCD station user receives an intercom call, the LCD displays the number of the station that is calling. When the user places an intercom call, the LCD displays the number of the station that was dialed by the user.
Page 169: Lcd—Clock/Calendar Display
The date and time are continuously displayed when the LCD station is idle. Date and time can be adjusted on a system-wide basis from Station 10 on and Station Port 00 on STRATA DK. The clock/calendar can be alternated with call duration on the display during a CO line call by pressing the PAGE button.
Page 170: Lcd—Co Line Identification
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION Each CO line can be identified by a 16-character name. When a user with an LCD telephone selects a CO line or receives a CO line call, the name of the CO line will be displayed instead of the number.
Page 171: Lcd—Dialed Number Display
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION When an LCD station places a call on a CO line, the LCD displays the digits dialed. The display will automatically change from dialed number to elapsed time after a programmed period of time.
Page 172 LCD—Feature Prompting with Soft Key Operation STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all Strata DK16 and DK24/56/96 Release 4 systems, which have LCD telephones. DESCRIPTION Feature access is made easier with feature prompting instructions appearing on the LCD. Station users do not have to use or remember any access codes or operational sequences to access commonly used features.
Page 173: Lcd—Intercom Name/Number Display
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on STRATA DK systems. Not available on STRATA S DESCRIPTION Station users with LCD telephones can program a title (name, location, etc.) of up to 16 characters in station memory. When the station is idle, the name displays on the top line of the station’s LCD.
Page 174: Lcd—Message Waiting Station Display
LCD—Message Waiting Station Display STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION When an LCD station user activates message waiting at another LCD station, the calling LCD shows the number of the station at which the message was left.
Page 175: Lcd—Recalling Station Identification
LCD—Recalling Station Identification STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION If a transferred call goes unanswered, it recalls the station that originated the transfer, displaying both the CO line number and the station from which it is recalling.
Page 176: Lcd—Speed Dial Memo Directory Dialing
Standard on all STRATA systems which have LCD telephones. DESCRIPTION Depending on the STRATA system, up to 16 stations can be allowed to program a 12-character name for each of their 40 personal speed dial numbers. These will be the same stations that can create personal messages.
Page 177: Lcd—Station Identification
LCD—Station Identification STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA DK systems which have LCD telephones. Not available on STRATA S DESCRIPTION When the handset is on-hook, the LCD displays the station’s number as well as the time and date. If a title is programmed for the station, the station user can toggle between the title and the station number by using an access code.
Page 178: Lcd—Timed Reminders
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems which have LCD telephones. DESCRIPTION LCD telephone users can define up to five separate messages and have each message appear on their LCD at a specific time. When the message appears, the station user will hear a muted ring for 30 seconds, or until the handset is lifted or the MODE button is pressed.
Page 179: Message Waiting/Flash
Message Waiting/Flash STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION When used for “Message Waiting,” the LED will flash to alert the user they have a message or messages. If they have an LCD phone, message information is displayed. If they have a handsfree phone, they press the INT and MW/FL buttons respectively, and will call the station that set the message indicator.
Page 180: Microphone Control Button
Microphone Control Button STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station, on all STRATA systems. DESCRIPTION If a Microphone Cutoff button (MCO) is assigned on a station, the station user can enable or disable the Handsfree Answerback feature for that station when the station is in the idle state.
Page 181: Modular Handset And Line Cords
Modular Handset and Line Cords STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all Toshiba electronic and digital telephones. DESCRIPTION All electronic and digital key telephones have modular handsets and can connect to the system by standard 2-pair or 3-pair modular line cords.
Page 182: Modular Headset
Modular Headset STRATA STATION FEATURES SYSTEM AVAILABILITY Optional on all 6500-series 10-button and 20-button telephones and on 2000-series digital key telephones. DESCRIPTION Every 10-button and 20-button telephone can be upgraded to provide a modular headset jack and a loud ringing bell interface. An upgrade assembly (HHEU) is installed inside the phone.
Page 183: Off-Hook Call Announce
STATION FEATURES STRATA SYSTEM AVAILABILITY Optional on all STRATA systems using electronic or digital key telephones. DESCRIPTION If a station is equipped with Off-hook Call Announce, any station can call that station and speak to the station user who is off-hook on a call. The caller’s voice is heard through the speaker of the called station.
Page 184: On-Hook Dialing
On-hook Dialing STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION A station user can dial any call without lifting the handset, and can hear the progress of the call (outpulsing, ringing, busy signal, intercept announcements, etc.) through the speaker. The user must lift the handset in order to converse with the called party, unless the telephone is a full speakerphone.
Page 185: Pooled Co Line Buttons
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on DK systems. Not available on STRATA S DESCRIPTION Pooled Line Buttons allow a group of CO lines to “appear” under one button. A maximum of eight CO line groups can be defined on a system. A CO line group can be assigned to up to four Pooled Line Buttons on an electronic telephone.
Page 186: Privacy Button
CO line call that appears on the station by pressing the CO line button. A Privacy Button can be assigned to any station on STRATA DK. By pressing the Privacy button, the station user prevents Privacy Override.
Page 187: Privacy Release Button
, see “Privacy Button.” DESCRIPTION All STRATA DK CO lines are in private mode by default. Individual CO lines can be changed to non-private and back to private by pressing the Privacy Release (PRV RLS) button while the CO line is selected.
Page 188: Privacy Override
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station, on all STRATA systems. DESCRIPTION Privacy Override enables a station user to break into any ongoing CO line call by pressing that CO line button on his or her telephone. If the system is programmed to be private, this feature overrides the system privacy.
Page 189: Private Co Lines
Private CO Lines STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION All systems can be programmed to allow certain CO lines to appear only on one station and be accessed only by that station. This effectively provides a “private” CO line. If the station is in the Call Forward mode, calls on the private CO line will be forwarded.
Page 190: Push-Button Dialing
HIOB. This is called “end-to- end signaling.” On DK24/56/96 systems, the CRCU which mounts on the PCTU (or PCTUS) provides end-to-end signaling, and is required whenever devices which send DTMF signals are connected to the system. On DK16 systems, the KRCU mounts on the KMAU to provide similar DTMF capabilities.
Page 191: Release Button
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on STRATA DK systems. Not available on STRATA S DESCRIPTION A Release button can be programmed on a button of an electronic telephone. The user can press the Release button to disconnect from an existing call, and does not have to press the hookswitch.
Page 192: Remote Retrieval Of Held Calls
Remote Retrieval of Held Calls STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION Remote Retrieval of Held Calls allows any station user to retrieve a call that has been put on hold by another station. This feature is particularly useful if the call to be retrieved has been held on a CO line that does not appear on the station from which it will be retrieved.
Page 193: Repeat Last Number Dialed
The station must also have a Repertory Dial button programmed on the EKT in order to be able to use the button for Repeat Last Number Dialed. Digital key telephones (not used with STRATA S ) have a fixed “REDIAL”...
Page 194: Ringing Line Preference
STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION If a line is ringing at a station, the station user who has this feature can answer the line by simply lifting the handset or, on DK systems, pressing the Speaker button.
Page 195: Saved Number Redial
STATION FEATURES STRATA SYSTEM AVAILABILITY Standard feature, programmable by station on all STRATA systems. DESCRIPTION A station user with this feature can save a dialed number for redial at a later time. The number can be saved before the called number rings, during a conversation, or after the call has ended.
Page 196: Speed Dial Buttons
“locked” SD button. Station 10 (on an S ) and the station assigned to port 00 (on a STRATA DK) are the only stations that can program or change the numbers programmed for a “locked” SD button. Each SD button programmed on an EKT reduces by one the number of station automatic dialing numbers available to that station.
Page 197: Station Speed Dial
“memo pad” of names and numbers. When the desired name and number appears on the LCD, the user can press a CO line button to automatically dial the number. The number of stations on a STRATA system that can have these features are: , 4 stations.
Page 198: Timed Reminder
Timed Reminder STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on all STRATA systems. DESCRIPTION An electronic telephone (EKT) or digital telephone (DKT) station user can set five separate reminders on his/her station even if the EKT has no LCD. The reminder tone sounds at the pre-set time. Each reminder may be set to ring only once, or at the same time daily.
Page 199: Toll Restriction Override Code Revision
Standard on all STRATA systems. DESCRIPTION On all STRATA systems, two special codes can be defined to override toll restriction. Each code can have up to four digits. Access to these override codes can be assigned to individual employees as required. Any person who knows either code will be able to override toll restriction at any station.
Page 200: User Programmable Feature Buttons
User Programmable Feature Buttons STRATA STATION FEATURES SYSTEM AVAILABILITY Standard on Strata DK16 and DK24/56/96 Release 4 systems, with digital or electronic telephones. DESCRIPTION This feature enables digital and electronic telephone users to program their own flexible buttons to perform sequences of operation. This is done by enabling the speed dial function to dial features as well as directory and station numbers.
Page 201 ACD/MIS Features...
Page 202 STRATA ACD/MIS FEATURES FEATURES PAGE Description............................. ACD System Features ........................... Overview ............................After Call Work Time ......................... After Shift Service ..........................Call Distruibution ..........................Data Collection and Reporting ......................Delay Announcements and Music..................... Inbound Call Routing......................... Overflow to Another ACD Group .......................
Page 203 STRATA ACD/MIS FEATURES FEATURES PAGE Description............................. ACD System Features ........................... Overview ............................After Call Work Time ......................... After Shift Service ..........................Call Distruibution ..........................Data Collection and Reporting ......................Delay Announcements and Music..................... Inbound Call Routing......................... Overflow to Another ACD Group .......................
Page 204: Description
ACD call. When applying the ACD function with the general use of the Strata DK, it is important to note that additional instruments are not needed for ACD agents.
Page 205 Announcements per Group Announcements per System Strata DK’s ACD capability is provided as a value-added option in the Release 4 version of software. The optional MIS Processor is an IBM compatible PC that connects to the Strata DK by an RS-232 link.
Page 206: Acd System Features
An ACD group is usually composed of a number of agents handling similar types of incoming calls. Each ACD group is identified by an ACD pilot directory number, which conforms to the Strata DK numbering plan. Agents in each ACD group are identified by agent ID numbers. Agents log into the system by entering their ID from any telephone.
Page 207: Delay Announcements And Music
ACD SYSTEM FEATURES ACD/MIS FEATURES STRATA Provides announcements and music to calls in queue at predetermined DELAY time intervals. The system provides flexible announcement patterns which ANNOUNCEMENTS can be individually assigned to each ACD group by the customer. Up to AND MUSIC three different announcements can be programmed per group.
Page 208: Acd Agent Feature
ACD AGENT FEATURES STRATA ACD/MIS FEATURES OVERVIEW A variety of agent features are provided for each ACD group. These enhance the call processing abilities of each individual agent associated with the group. This feature provides ACD agents (using an electronic/digital telephone...
Page 209: Work Unit (Stroke Count, Call Record Identifier)
ACD AGENT FEATURES ACD/MIS FEATURES STRATA WORK UNIT Also called Stroke Count or Call Record Identifier, this feature allows an ACD agent to use the agent station’s dial pad to register a two-digit code which indicates the type of work being performed on the call. Each Work Unit code will be totaled individually for each agent or each ACD group, depending on the type of display/report requested.
Page 210: Acd Supervisor Feature
STRATA ACD/MIS FEATURES OVERVIEW The ACD group supervisor is allowed to access all the standard Strata features. The supervisor position is identified by a supervisor’s ACD directory number. Each supervisor can supervise only one group at a time. It is highly recommended that the supervisor use an LCD telephone. The following ACD features are available only to the supervisor position.
Page 211: Mis Displays
MIS DISPLAYS ACD/MIS FEATURES STRATA OVERVIEW The MIS Processor provides supervisors with a wide variety of status, statistics, and traffic displays used to monitor the performance of ACD groups and individual agents. These real-time displays show the supervisor what type of work the agents...
Page 212: Mis Reports
MIS REPORTS STRATA ACD/MIS FEATURES OVERVIEW A number of reports are available to the supervisor which provide information and statistics on individual agents, ACD groups, or the system status over a selectable period of time. Each report can be run for periods of 30 or 60 minutes, shift, daily, weekly, monthly, and annually.
Page 213: Group Overflow
MIS Reports ACD/MIS FEATURES STRATA GROUP OVERFLOW Overflow information is used to determine under-staffing and over-staffing conditions. This report summarizes the calls to the group and displays primary and secondary traffic for comparison purposes. Included on the report are: ACD group number.
Page 214 MIS Reports STRATA ACD/MIS FEATURES WORK UNIT Work Unit codes are established by each customer to represent types of call activities that an agent may be involved in. These two-digit codes are entered from the agent’s telephone dial pad during an ACD call. This information will help with modifying the distribution of particular types of calls for more efficient handling.
Page 215 DK24/56/96 Release 4 Features 2000-Series Digital Telephones Issue 4, September 1992 Section 100-002-600...
Page 216 Table of Contents STRATA DK RELEASE 4/2000 SERIES DIGITAL TELEPHONES PAGE Introduction ............................FEATURES PAGE Automatic Hold..........................Busy Station Transfer/Ringing......................LCD—Feature Prompting with Soft Key Operation................User Programmable Feature Buttons ....................2000-SERIES DIGITAL TELEPHONES 10-button Telephone with Handsfree Answerback................10-button Speakerphone with LCD....................
Page 217: Introduction
Release 2 processor providing greater capabilities and value. The Release 4 processor (PCTU4) becomes the standard processor for the DK24 as well as the DK56 and DK96. The PCTUS will no longer be offered because of the cost effective pricing of Release 4.
Page 218: Automatic Hold
Automatic Hold STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on Strata DK24/56/96 Release 4 systems. DESCRIPTION Each station can be individually set in programming for either Auto Hold or Auto Release of an existing call when another incoming call is answered.
Page 219: Busy Station Transfer/Ringing
Busy Station Transfer/Ringing STRATA STATION FEATURES SYSTEM AVAILABILITY Standard feature, programmable by station, on Strata DK24/56/96 Release 4 systems. DESCRIPTION Digital and electronic telephones, programmed with this feature, will ring and provide ringback even when they are busy on another call. This is...
Page 220: Lcd-Feature Prompting With Soft Key Operation
LCD–Feature Prompting with Soft Key Operation STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on all Strata DK24/56/96 Release 4 systems, which have LCD telephones. DESCRIPTION Feature access is made easier with feature prompting instructions appearing on the LCD. Station users do not have to use or remember access codes or operational sequences to access commonly used features.
Page 221 LCD–Feature Prompting with Soft Key Operation STRATA STATION FEATURES Station users can still use access codes, and fixed and flexible feature buttons, instead of the prompting/soft key mode, to access features. The prompting/soft key feature also can be turned on and off with an access code.
Page 222: User Programmable Feature Buttons
User Programmable Feature Buttons STATION FEATURES STRATA SYSTEM AVAILABILITY Standard on Strata DK24/56/96 Release 4 systems, with digital or electronic telephones. DESCRIPTION This feature enables digital and electronic telephone users to program their own flexible buttons to perform sequences of operation. This is done by enabling the speed dial function to dial features as well as station numbers or outside telephone numbers.
Page 223: 10-Button Telephone With Handsfree Answerback
Digital Telephones STRATA STATION EQUIPMENT DESCRIPTION The 2000-series digital telephone is pictured below. Digital telephones can be used on DK 24/56/96 Release 3 or 4 systems, and are connected to the DK system with a single pair modular line cord. When equipped with an integrated data interface unit, digital telephones can transmit and receive simultaneous voice and data.
Page 224 Digital Telephones STATION EQUIPMENT STRATA 20-button Speakerphone with This telephone has a full speakerphone and a 32-character alphanumeric LCD Display Liquid Crystal Display. All display functions occur automatically as call processing proceeds. A description of the features of the LCD telephone is found in the Station Features section of this manual.
Page 225 Digital Telephones STRATA STATION EQUIPMENT jack and an interface to an external speaker amplifier (HESB) for a loud ringing bell. A HESC-65A cable is required to connect the telephone (HHEU2) to the external speaker (HESB). A digital telephone that has been upgraded with a data interface unit (PDIU-DI2) cannot be wall mounted or upgraded with the DVSU for Off- Hook Call Announce.
Page 226 Feature Activation Buttons All 10 buttons on a 10-button set or 20 buttons on a 20-button set can be assigned as feature buttons. Digital telephones can have the following features assigned to buttons on Strata DK systems: I Account Code I Alarm...
Page 227 Digital Telephones STRATA STATION EQUIPMENT I Automatic Callback I Background Music (on/off) I Call Forward Busy I Call Forward Busy/No Answer I Call Forward Fixed I Call Forward No Answer I Call Pickup 1 (Tenant 1) I Call Pickup 2 (Tenant 2)
Page 228 Digital Telephones STATION EQUIPMENT STRATA APPLICATIONS Some common applications for digital phones are: A customer wants to transmit simultaneous voice and data, internally or externally. See “Data Interface Unit” later in this section for details. A customer wants to maximize outdialing efficiency for sales or telemarketing groups by allowing them to use a PC keyboard auto dialing program.
Page 229 Digital Telephones STRATA STATION EQUIPMENT Privacy (Privacy on Line button) (Privacy Release button) Privacy Release Station Security (Microphn Cutoff button) Saved Number Redial (Save Last Number button) 3. The customer has a requirement for multiple speed dialing buttons. Travel agents, real estate agents, purchasing managers and others...
Page 230: Digital Dss Console
The connection is made via a DKT station associated with the DSS console. The Strata DK24, DK56, and DK96 can support four DSS consoles. The DSS consoles are supported in the KSU by the Digital Telephone Interface Unit (PDKU). Each digital DSS console requires only one station port on a PDKU;...
Page 231 Digital DSS Console STRATA STATION EQUIPMENT TOSHIBA Night 1 All Call Figure 5-2 Digital DSS Console 6-15...
Page 232 Digital DSS Console STATION EQUIPMENT STRATA FEATURES Here are some examples of commonly used DSS console features: ALL CALL VOICE PAGE DESCRIPTION: One specific button on the DSS console can be programmed as the All Call Voice Page button (AC) and allows the attendant to voice page all of the DKT and EKT speakers in the system simultaneously.
Page 233 Digital DSS Console STRATA STATION EQUIPMENT DESCRIPTION:The DSS may be programmed for tone or voice signaling VOICE OR TONE SIGNALING preference, independent of how the system is programmed. As with all stations, the attendant can choose the alternate mode by dialing a “1”...
Page 234: Index
Index...
Page 235: Dtmf Signal Time Setting
Index STRATA Liquid Crystal Display Features 4-23 Data Switching 2-12, 3-24 1A2 Key System Interface 3-1 Alphanumeric Messaging 4-23 Delayed Ringing 3-25 Account Codes 3-2 Busy Station Messaging 4-24 Direct Inward System Access Alarm Sensor 3-4 Called Station Messaging (DISA) 3-26...
Page 236 INDEX STRATA Night Ringing Answer Code Saved Number Redial 3-36, User Programmable Feature 3-48 4-60 Buttons 4-65, 6-6 Night Ringing Over External Soft Keys 4-37 Page 3-49 Speed Dial Buttons 4-61 Night Ringing Over Selected Station Availability Chart 2-1 Voice Mail Interface 2-18, 3-82...

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