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Strata CIX User Manual

Ipt/dkt telephone
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Strata CIX and CTX
IPT/DKT Telephone
User Guide
November 2006

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  • Page 1 Strata CIX and CTX IPT/DKT Telephone User Guide November 2006...
  • Page 2 Solutions Division, also reserves the right, without prior notice, to make such changes in equipment design or Strata is a registered trademark of Toshiba Corporation. components as engineering or manufacturing methods may Stratagy is a registered trademark of Toshiba America warrant.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
  • Page 4 Toshiba America Information Systems, Inc. Telecommunication Systems Division End-User Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website.
  • Page 5 Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services.
  • Page 6 This page is intentionally left blank.

  • Page 7: Table Of Contents

    Fixed Buttons........................10 Flexible Buttons......................11 Liquid Crystal Display....................11 Chapter 2 — The Basics Important - Read First......................13 What’s My Line? ......................13 Which Outgoing/Incoming Call Features Do I Have? ...........14 Making a Call........................15 Hot Dialing ........................15 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 8 Making a Call .........................28 Switching a Call to Your Headset ..................29 Creating a Directory .......................29 Using the Directory to Call.....................29 Labeling Feature Buttons....................30 Chapter 3 — Advanced Operation Using Your LCD........................31 Soft Keys..........................32 Soft Key Example......................33 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 9 Direct Station Selection Buttons (Hotline) ................52 Distinctive Ringing ......................53 Do Not Disturb........................54 Setting DND for Another Extension................55 Door Lock(s) ........................55 Door Phone(s) ........................56 Echo Cancellation ......................57 Emergency Call........................57 Emergency Monitoring Station..................57 Emergency Ringdown......................58 Language Codes.........................58 Microphone Cut-Off ......................58 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 10 Other Voice Mail Features....................77 Chapter 4 — IPT2010-SDC Making and Answering Calls.....................80 Local Emergency Service (Calling 911)................81 ACO Volume Control ......................82 Microphone ........................82 ACO LED and LCD Indication ..................83 ACO Hold ..........................84 ACO Operating Summary....................85 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 11 Chapter 6 — DKT3014/3214-SDL LCD Features Directory and Speed Dial Listings ...................114 Direct Station Selection ....................114 System Speed Dial and Personal Speed Dial..............115 Internal Directory and External Directory..............115 Storing Personal Speed Dial Names ................116 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 12 DSS Console ........................139 DSS Buttons........................139 Calling a Station ......................140 Transferring to an Idle Station..................140 Call Transfer with Camp-on ..................141 Call Answering (Outside Line)..................141 Speed Dial........................141 Paging ...........................142 Call Forward Override (DSS Override)................142 Night Transfer Button....................142 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 13 Contents Appendix A – Centrex Application Appendix A — Centrex Application Flexible Directory Numbering ..................143 Centrex Feature Buttons ....................143 Ringing Repeat.........................143 Delayed Ringing ......................144 Appendix B — Button Labels Index ............................149 Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 14 Contents Appendix B – Button Labels viii Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 15 Introduction This user guide describes how to use the Toshiba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems: • Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL) • Strata DKT3000- and 2000-series digital telephones • Strata Digital Add-on Module (DADM) •...

  • Page 16: Introduction Organization

    • Appendix B – Button Labels lists the feature button designations of the 3000- series digital telephone models. • Appendix C – FeatureFlex Interactions shows how the FeatureFlex features interact with other FeatureFlex and some CIX features. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 17: How To Use This Guide

    How to Use This Guide This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones and their features. Most telephone users can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide. Conventions Conventions Description Elaborates specific items or references other information.

  • Page 18: Related Documents/Media

    • Strata DKT/IPT Telephone Quick Reference Guide • Strata CIX My Phone Manager User Guide • Strata CIX Application Software and CIX Documentation Library CD-ROM • Strata CIX eManager Application Software and Documentation Library CD-ROM • Strata CIX SoftIPT Application and Documentation Library CD-ROM...

  • Page 19: Chapter 1 - The Grand Tour

    The Grand Tour This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series, and DKT3000/DKT3200-series telephones for the Strata CIX (model numbers appear on the bottom of your telephone).
  • Page 20 They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers. IPT2020-SD Telephone Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 21: Fixed Buttons

    Cnf/Trn - Conference/Transfer 7508 (3 people - 2 people) Note The IPT Fixed Buttons work the same way as the DKT telephones, however on the IPTs, fixed buttons have been replaced with button icons. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 22: Flexible Buttons

    Flexible Button Layout Note Flexible buttons (FB) are numbered bottom up. Table 18 on page 145 for a complete list of Feature Access Buttons and One Touch Buttons. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 23: Lcd / Soft Keys

    Soft Key. • Pressing switches you from the Call Forward (CF) display to the User Name display. • Pressing advances you through information. • will be used in the future. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 24: Softipt

    SoftIPT functions. Refer to IPT2000-series Telephones for details on Flexible Buttons, Fixed Buttons, Soft Keys and LCD. SoftIPT basic functions are covered in Chapter 2 – The Basics. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 25: Softipt Icons

    The following PDAs have been tested with the SoftIPT: • TOSHIBA e750, e755, e800, e805 • HP iPAQ h5550, h5555, hx4700 • Headsets – Plantronics MX 100, MX 150. (see www.plantronics.com/ipaq) SoftIPT for Pocket PC Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 26: Dkt3000/3200-Series Telephones

    The Grand Tour DKT3000/3200-series Telephones DKT3000/3200-series Telephones The DKT3200-series models that can be connected to a Strata CIX include: • DKT3001/3201 Single-line telephone. • DKT3007/3207 CTX28 Button with LCD • DKT3010/3210-S 10-button with LCD/Speaker • DKT3007/3210-SD 10-button with LCD/Speaker • DKT3020/3220-S 20-button Speakerphone •...
  • Page 27 The Grand Tour DKT3000/3200-series Telephones LCD Display LCD Control Buttons/ Soft Keys Handset Dial Pad Flexible Buttons Fixed Buttons DKT3210-SD Telephone Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 28: Fixed Buttons

    The Grand Tour DKT3000/3200-series Telephones DKT3220-SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 29: Flexible Buttons

    “Using Your LCD” on page 31 for more information. • is generally used as a Soft Key. • Pressing switches you from the Call Forward (CF) display to the User Name display. • Pressing advances you through information. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 30 This page is intentionally left blank.

  • Page 31: Chapter 2 - The Basics

    This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series, and DKT3000/3200-series telephones, unless otherwise noted. Important! The IP Telephones do not work with the Strata CTX28. Important - Read First Be sure to check with your System Administrator and make sure you know which features are enabled on your system.

  • Page 32: Which Outgoing/Incoming Call Features Do I Have

    Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have Spkr to press or lift the handset before dialing internal or external speakerphone calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 33: Making A Call

    Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset. 2. When connected, you can continue to use the handset or switch to speakerphone by Spkr holding down and replacing the handset. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 34: Dial Directory

    Making a Call Dial Directory This feature requires CIX R4.0 software and above for Toshiba DKT3000/3200 and IPT2000-series 10- and 20-button small LCD telephones. You can make a call by selecting a name from your telephone directory. Your telephone will display names (First Name, Last Name or vice versa) depending on the way they have been programmed in the telephone system.

  • Page 35: Answering A Call

    Switching Between Handset and Speakerphone Spkr Press and place the handset on-hook to switch from handset to speakerphone mode. Take the handset off-hook to switch from speakerphone to handset mode. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 36: Message Waiting

    Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages. 5. To manually turn off your Msg LED, press your extension button, then press #409 . Do this step for each message received. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 37: Turning On/Off Mw Led On Another Extension

    • either On/Off at the start of handsfree dialing. To talk back to a Handset Off-hook Call Announce call, press and hold talk over your telephone handset/headset. The LED and microphone remain Off. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 38: Call Transfer

    To transfer a call directly to VM with a DSS button Cnf/Trn 1. While on a call, press 2. Press the DSS button. 3. Hang up and the caller is connected to the VM mailbox. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 39 If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 40: Conference Calls

    Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 41: Adding Voice Mail To A Conference

    LEDs turn Off and the connection is released. If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 42: Conference Add/Split/Join/Drop

    This feature is performed with Soft Keys if you have a LCD phone with a Split button created on one of your flexible buttons. This feature also works for remote stations which are connected through Strata Net QSIG.
  • Page 43 If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 44: Hold

    Consultation Hold Cnf/Trn 1. While on a call, press . The call goes on hold. 2. Dial another line. Line 3. Transfer the call or return to the held call by pressing its button. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 45: Volume Control

    Each time you press , the contrast increases or decreases. There are eight steps in either direction. To return to the middle setting, repeat the above step. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 46: Basic Softipt Functions

    Redial Hold dial pad buttons Conf to call. Speaker 3. Click end the call. Note Do not use Click Speaker, BGM (#490) then dial on the SoftIPT. 7797 It conflicts with incoming calls. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 47: Switching A Call To Your Headset

    5. Click twice, click (Folder icon). The directory displays (see below). Click on a name, Strata CIX dials the number. Using the Directory to Call Click on the name. The SoftIPT calls the contact. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 48: Labeling Feature Buttons

    To change Feature Button Labels on the SoftIPT Setup 1. Click the icon (wrench). 2. From the Softphone Setting window (shown right), type in button labels (eight characters max.), click OK. Can enter labels to rename Lines 1~9 Feature Buttons. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 49: Chapter 3 - Advanced Operation

    03:56 AUG 08 MON Press to advance through the information. LCD Control Buttons/Soft Keys 8119 Press to switch from the (Mode) (Page) (Scroll) (Feature) Call Forward (CF) display to the User Name display. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 50: Soft Keys

    Makes a voice announcement to a called station that is ringing. Initiates or completes a Transfer while on an outside call. Press once for an immediate TRNS or announced transfer, depending on system programming. Pressing TRNS again completes the transfer. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 51: Soft Key Example

    = create a TRNS JOIN RTRN conference with you and both other parties. RTRN = drop the second party and return to a 8117 two-way conversation with the original party. (Mode) (Page) (Scroll) (Feature) Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 52: Advisory Messages

    Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator.

  • Page 53: Account Code Calls

    You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers: _______ _______ Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 54: Voluntary Account Codes (Verified/Non-Verified)

    3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 55: Alarm Notification Button

    (five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. To cancel Automatic Busy Redial Auto Busy Redial #442 Press or extension + Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 56: Automatic Callback

    If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used. To cancel ACB Auto Callback #431 Press or extension button + Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 57: Background Music

    You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.

  • Page 58: Call Forward

    The following calls to your station can be forwarded: • Internal calls • Auto Attendant calls • Outside lines that ring only your station • Transferred internal or incoming line calls Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 59: Station Call Forward Categories

    • Call Forward - No Answer – Forwards all calls to your station whenever you do not answer the call within a designated time (set by you when you enable the feature). Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 60: Station Call Forward Procedures

    (such as ) + the telephone number + . The CIX accepts destination numbers of up to 32 digits. (See following examples). • Timer – Enter the number of seconds (08~60) your telephone should ring before forwarding the call.

  • Page 61: Call Forward Examples

    No Answer to an ext. (tone) #6031 No Answer to outside Press ext. button + (tone) + outside line access code + dest. telephone no. telephone no. + (tone) + timer ( ) (tone) Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 62 + (tone) #6022 Press ext. button + (tone) + dial the other telephone’s ext. no. + Busy to an ext. enter other telephone’s CF pass code + + dest. telephone no. (tone) Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 63 # (tone) dest. telephone no. + + timer ( ) (tone) #6052 Press ext. button + (tone) + dial the other telephone’s ext. no. + Cancel enter other telephone’s CF pass code + (tone) Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 64 Your telephone must be enabled in programming to have the ability to change pass codes. #670 Press ext. button + (tone) + dial the dest. ext. no. (tone) + old pass Change Pass Code code + # (tone) + new pass code (tone) + Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 65: Call History

    • If your station is busy, the parked call camps on. If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 66 2. Enter the Orbit Number where the call is parked or for the extension from which you are calling. You cannot use to retrieve a parked call. The extension LED flashes at the in-use rate when the call is retrieved. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 67: Call Pickup

    + Group No. Group A call ringing this Ext. No. only. Other lines #5#22 Ext. No. + Ext. No. ringing on the same phone are unaffected. #5#9 Outside Calls Any incoming outside line call. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 68 • If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 69: Call Waiting

    (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use). Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 70: Direct Inward System Access (Disa)

    The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red). Release 2. Announce the call...or transfer the call by hanging up or pressing Note You can transfer the call to an idle or busy station. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 71: Distinctive Ringing

    1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 72: Do Not Disturb

    Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone. To deactivate DND Do Not Disturb #6092 Press (hear Success Tone). The LED lights goes out and DND mode is de-activated. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 73: Setting Dnd For Another Extension

    Press the specific button or + the Door Lock Number (see above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 74: Door Phone(S)

    LCD telephones display the door phone name ID when calls are made to or from door phones. The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems. Check with your System Administrator to find out the names and locations of your system’s door phones and record them below.

  • Page 75: Echo Cancellation

    If your telephone has this assignment, your line LED will flash green when someone makes a call. When you answer the call, you can listen in and participate in the conversation. See your System Administrator for more information on this feature. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 76: Emergency Ringdown

    When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone Microphn Cut-off works. The functions on Handsfree Answerback and speaker OCA calls for privacy. To turn the microphone ON/OFF Microphn Cut-off Press to toggle between ON/OFF. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 77: Off-Hook Call Announce

    You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 78: Override Calls

    On your station, the LCD shows the station number you have overridden. Your LCD displays DND OVR DENY, if the station you called denies DND Override. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 79: Executive Override

    To use Destination Restriction or Traveling Class Override 1. Press . Confirmation tone plays and the LCD shows “Enter OVR Code.” 2. Enter the trunk access code or LCR access code. 3. Dial the external telephone number. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 80: Class Of Service Override

    1. Lift the handset, press extension and enter a paging access code. 2. Make your announcement, then hang up. To make a Group Page Group Page Press and enter the Group number (01~16) ...or press extension + and enter the zone number. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 81: Answering A Page

    An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices. To make an Emergency Page, lift the handset off-hook, dial To make an Emergency Page to a group, lift the handset off-hook, dial enter the Group number. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 82: Privacy

    Privacy on Line ...or press again to cancel the feature. The LED turns Off. Redial Use this button to redial the last number dialed from your telephone. Redial To redial the last number, press Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 83: Speed Dial

    Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2. If your telephone does not have a Spdial button, press the button, then dial the three digit Speed Dial bin number (nnn). Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 84: Accessing System Sd And Personal Sd Directories

    1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2. Refer to Table 7 on page 67 to see how to enter into a speed dial phone number. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 85: Advanced Speed Dial Operation

    32. If that were Speed Dial Number 100, Number 101 would no longer be available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be shortened to 32 digits. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 86: Tone/Pulse Dialing

    The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 87: Uniform Call Distribution

    UCD calls. The following illustration shows the typical call flow for this service. 1. Agent logs into the UCD group. 2. CIX receives a call from PSTN or extension. 3. The call is routed to voice mail which provides the initial greeting using the auto attendant service.

  • Page 88: Login/Logout

    Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual Vol. 1 for details). The Log status is displayed on the Login key as shown below • Login - Key is On Steady •...

  • Page 89: Voice Mail - Direct Transfer

    Soft Keys. For more information on Stratagy ES voice mail features, refer to the Stratagy Voice Processing User Guide. Table 8 Stratagy ES Main Menu Soft Keys for Strata CIX Telephones DKT3007/3207-SD IPT 2008 SDL DKT3010/3210 SD Voice Mail Functions...
  • Page 90 Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones DKT3007/3207-SD IPT 2008 SDL DKT3010/3210 SD Voice Mail Functions DKT3014/3214 SDL DKT3020/3220 SD IP Telephones ACCEPT Confirm automatic copy destination Create a Guest Mailbox ADD DESTS...
  • Page 91 Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones (continued) DKT3007/3207-SD IPT 2008 SDL DKT3010/3210 SD Voice Mail Functions DKT3014/3214 SDL DKT3020/3220 SD IP Telephones DESTINATION Enter automatic copy destination DIRECTORY Directory plus name Change Do Not Disturb (On/Off)
  • Page 92 Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones (continued) DKT3007/3207-SD IPT 2008 SDL DKT3010/3210 SD Voice Mail Functions DKT3014/3214 SDL DKT3020/3220 SD IP Telephones PER DST LST LIST Manage Personal Distribution Lists PERSONAL LIST...
  • Page 93 Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones (continued) DKT3007/3207-SD IPT 2008 SDL DKT3010/3210 SD Voice Mail Functions DKT3014/3214 SDL DKT3020/3220 SD IP Telephones SET MONTH Set up Month (1~12) SET YEAR Set up Year (last two digits)

  • Page 94: Call Recording

    (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 95: Other Voice Mail Features

    Another voice mail feature lets you to include a voice mailbox in a conference call. “Adding Voice Mail to a Conference” on page 23. For instructions on the Stratagy Voice Mail features, refer to the Stratagy Voice Processing User Guide. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 96 This page is intentionally left blank.

  • Page 97: Chapter 4 - Ipt2010-Sdc

    • When you press the ACO button, you directly connect to the Central Office and you will not be able to access any of your Strata CIX system features. • The ACO service has some differences compared to your telephone’s CIX service.

  • Page 98: Making And Answering Calls

    • The ACO button (FB10) is the top button on the telephone unless it has been repositioned in programming. • The CIX Extension button is the bottom button on the telephone unless it has been repositioned in programming. To make a call from your local ACO service 1.

  • Page 99: Local Emergency Service (Calling 911)

    For example, if your IPT2010-SDC is in New York and the CIX system is in Los Angeles, and you do not use the ACO button for the 911 call, the CIX system will process the call as if you were in Los Angeles.

  • Page 100: Aco Volume Control

    2. When the IPT is idle, press , then to increase volume and decrease volume. Microphone Important! Use only the Handset in ACO mode; Microphone is not available for ACO conversations in Speaker mode. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 101: Aco Led And Lcd Indication

    When in use or on Hold by other IPT’s or devices, ACO LED indication is Red. But according to DC characteristic of branched device or branch wiring condition, IPT2010-SDC might not be able to detect In-use of other IPT’s or devices. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 102: Aco Hold

    “IPT2010-SDC Programming” on page 2. If you have the default of No auto hold then the outgoing CIX call is dropped after pushing ACO key. ACO call is dropped after pushing another telephone button. Strata CIX and CTX IPT/DKT Telephone...

  • Page 103: Aco Operating Summary

    • Your LCD will not display Caller ID name and number when receiving a call on your ACO button. • You do not get CIX tones or CIX LCD displays when you are on an ACO call or during ACO ringing.

  • Page 104: Ipt2010-Sdc Programming

    (Prog. 204). Feature Button 11 (FB11) must be programmed as a Release button. When the ACO button is pressed the IPT2010-SDC sends Hold and FB11 (Release) to the CIX system. FB12 ~ FB20 must be blank. The feature button used as the ACO must be blank (no assignment) in the CIX data base (Prog.
  • Page 105 5. Press FB05 – ACO Pad - This affects only the CO Line pad level. This is the same function as the pad jumper on the CO Line card. The IPT pad levels are set by the CIX system PAD Table programming. Press Hold. Go to the next Step or, if you are finished programming, go to Step 2 = 3 dB pad.

  • Page 106: Ipt Initialization

    +8 dB +4 dB +4 dB (Default) 0 dB 0 dB -4 dB -4 dB -8 dB -7 dB -12 dB -7 dB Min. (softer) -16 dB -7 dB 4. Press Hold again. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 107: Local Co Line Connection

    A local CO line connection and power are required for ACO operation, including E911. Connect to IP Network Connect to power adapter if not using POE. Connect to CO Line for local CO operation. HEAD SET LINE HAND SET IPT2010-SDC Connections Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 108: Local Co Line Circuit Quick Test

    3. Lift the handset then, press the ACO button. Verify that the ACO indicator lights green and dial tone is heard. 4. Dial a local telephone number. Verify two-way speech. 5. Place the handset in the IPT2010-SDC and verify that the ACO indicator goes dark. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 109: Chapter 5 - Ipt2008-Sdl Lcd Features

    This chapter shows how to use the IPT2008-SDL (shown below) large screen display. LCD Display Soft Keys Soft Keys (SK) LCD Control Handset Buttons/Soft Keys Navigation Buttons Dial Pad Flexible Buttons Fixed Buttons 7535 IPT2008-SDL Telephone Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 110: Buttons

    You can navigate the Web screen using these buttons. Right Enter The Navigation buttons are the arrows to move up or down, the Down arrows to move left or right and the center button is the Enter button. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 111: Idle Display

    • Icon – The icon changes according to the Call status • Soft keys display (see “Soft Keys” on page • Text information (example: Calling from.) • Tabs (see Left and Right Tab Soft Keys below) Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 112: Left And Right Tab Soft Keys

    7539 7541 Going Off-hook/pressing Speaker Making an Out-going call 7538 7542 Phone Tab — Talk display Configuration display Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 113: Directory And Speed Dial Listings

    CUST SERV GRAY W PREVIOUS MORE EXIT 3. To select someone from the list, press the Soft Key next to their name. Press the Talk soft key. The system calls that 3200 number. TALK Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 114: System Speed Dial And Personal Speed Dial

    INPUT THE NAME? Soft Key to view the first screen. EXIT FIND 2. Begin by entering the name (see FRED Table 12 on page 100) and pressing the FIND Soft Key. LEFT RIGHT EXIT FIND Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 115: Storing Personal Speed Dial Names

    Program 1. Enter User Programming Mode by dialing or, press Spdial 2. Press . “SPEED DIAL MODE” displays on the LCD. 3. Enter a Speed Dial location number (100~199, depending on system programming). Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 116 7. Go off hook. The IPT exits User Programming Mode. 8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry and press the Soft Key associated with that name. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 117: Web Access

    For example, to type www as in world wide web, use w 9. Enter the web address, press Enter, the cursor disappears. 10.Use the to click OK, then press the OK soft key. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 118 0 (3rd) < > 0 (4th) ‘ goto . Press button to back space Press 0 for all punctuation marks Press # to toggle between Alpha and Numeric modes Press to enter a period. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 119: Info Managertm

    Info ManagerTM Info Manager These applications can be used with the IPT2008-SDL telephone or a PC with a web browser. Info Manager Administration details can be found in the Strata CIX Programming Manual, Volume 3 – Application and Implementation. To Login 1.

  • Page 120: Stocks

    From the Options screen, press the Stocks soft key to view a list of stock quotes. Note To add or remove stock quotes, see “Adding and Removing Stock Quotes, Company News and Weather” on page 108. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 121: Weather

    2. Select a city by using the corresponding softkeys. The weather for that city displays (shown below). Note To add or remove Weather, see “Adding and Removing Stock Quotes, Company News and Weather” on page 108. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 122: News

    3. Press the next or back soft keys to view other news items. Note To add or remove News items, see “Adding and Removing Stock Quotes, Company News and Weather” on page 108. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 123: Calendar

    4. Select the right softkey corresponding to Cache to check or uncheck Cache. Note Check Cache for the database to remember your Username and Password. 5. Select the Login softkey on the right. Your meetings screen displays (shown below). Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 124 5. Click the Enable softkey on the right. To Cancel/Update/change the time of a meeting 1. Select the meeting item from the Meetings screen. 2. Select the Cancel softkey..or just change the time, then select the Update softkey. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 125: Cycle

    • Properties – By pressing the Properties soft key, you can access the Auto cycle screen shown above. • Content – By pressing the Content soft key, you can access Stock Quotes, News and Weather. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 126 2. Select the appropriate softkey to add or remove a stock quote. Stock Quote When you select the add or remove buttons in the above screen, the following screens display depending on the selection. Add Stock Quote Remove Stock Quote Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 127 3. Press Enter (Oval Navigation center button). 4. Press the navigation arrow button to move to the Day/Year. 5. Use the navigation arrow button to select the day/year. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 128 2. Press the Content soft key. The first screen is Stock Quote. 3. Press the next soft key. The Add/Remove Company News and Weather screen displays. 4. Press the corresponding Add or Remove softkey. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 129 7. Select the city or location you wish to see by using the navigational buttons. 8. Press the Enter button on the selection. 9. Press the Add soft key to add the city for the weather you want displayed (shown right). Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 130 3. Press the next soft key. 4. Press the remove soft key. 5. Select the city or location by using the navigational buttons. 6. Press the Enter button on the selection. 7. Press the Remove soft key. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 131: Chapter 6 - Dkt3014/3214-Sdl Lcd Features

    This chapter shows how to use the DKT3214-SDL (shown below) large screen directory display and individual name searches. FRED S NO. 3371 FEB 19 MONDAY 12:00 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Spdial Redial Spkr Cnf/Trn Hold 5908 DKT3214-SDL Telephone Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 132: Directory And Speed Dial Listings

    CAROL F FRED M CUST SERV GRAY W PREVIOUS MORE EXIT 3. To select someone from the list, press the CALLING Soft Key next to their name. The system 3200 calls that number. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 133: System Speed Dial And Personal Speed Dial

    Soft Key to view the first screen. INPUT THE NAME? EXIT FIND 2. Begin by entering the name (see FRED J NO. 3371 Table 13 on page 117) and pressing the FIND Soft Key. LEFT RIGHT EXIT FIND Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 134: Storing Personal Speed Dial Names

    Program 1. Enter User Programming Mode by dialing or, press Spdial 2. Press . “SPEED DIAL MODE” displays on the LCD. 3. Enter a Speed Dial location number (100~199, depending on system programming). Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 135 7. Go off hook. The IPT exits User Programming Mode. 8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry and press the Soft Key associated with that name. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 136 This page is intentionally left blank.
  • Page 137 Strata CIX system. FeatureFlex features are optional and do not come standard with every telephone or Strata CIX system. Refer to the Strata CIX My Phone Manager User Guide for features that require My Phone Manager software. Programming information for FeatureFlex features can be found in the Strata CIX Programming Manual Volume 3 –...

  • Page 138: Alarm Clock

    3. Enter the minute when the system prompts you to do so. 4. Press 1 for A.M. and 2 for P.M. 5. The Alarm button now displays a green light. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 139: Voice Mail Call Monitor

    The LCD displays “Monitoring VM xxx,” where xxx = Caller’s DN. 3. To talk to the caller, press the Call Monitor button again (The LED changes from flashing Red to solid Green). The LCD display indicates the extension or line connection. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 140: Voice Mail - Return Call

    4. Talk or leave a message for the caller, then Hang up. The Voice Mail takes you back to where you stopped. Spkr 5. If you decide to hang up, press to disconnect voice mail. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 141: Screen Call

    Screen Call Screen Call This is a FeatureFlex feature and is available only with the Strata CIX. Screen Call enables you to create a list using the My Phone Manager software under FeatureFlex > Screen Call > Edit. This list will either send a call directly to Voice Mail or will make your telephone ring.

  • Page 142: One Number Access

    If you press 4, you can enter the extension you want to transfer the call and voice mail will transfer it to the destination. One Number Access This feature requires My Phone Manager, refer to the Strata CIX My Phone Manager User Guide for My Phone Manger user instructions. Hot Desk Hot Desk enables a user to use a shared office telephone with his/her own directory number.

  • Page 143: Featureflex Interactions

    FeatureFlex FeatureFlex Interactions FeatureFlex Interactions The following table shows how the FeatureFlex Applications interact with other FeatureFlex Applications and some CIX features. Alarm Screen Call Call Number Hot Desk Clock Call Return Monitor Access Alarm Clock Screen Call See Note 1...
  • Page 144 5. If a Hot Desk user does not login to a phone, all calls will be routed to user’s mail box regardless of Call Forwarding setting. 6. If a call is transferred from Auto Attendant, FeatureFlex feature is not activated. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 145: Chapter 8 - User Programming

    50 different features (DND, ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing that button. Some of the types of feature buttons that users can set on their telephones include: Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 146: User Programming Mode

    System Administrator. See pages 4 for the Flexible Button locations. The following steps enable you to program features onto Flexible Buttons for one- touch feature access. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 147: Setting/Changing A Flexible Button's Function

    On hold - Remote Retrieve Release Button On hold - Outside Line Retrieve Release/Answer On hold - Directed Extension Retrieve Split On hold and Incoming Speed Dial Incoming - Any External Call User Programming Mode Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 148: One Touch Buttons

    • Handset hooking (on-hook/off-hook) cannot be recorded. 4. Press the One Touch button to save the entry. We suggest writing the name or number of the One Touch button on your button strip. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 149: To Use A One Touch Button

    – code for All Call Page which allows the user to page the location of the orbited call. To Use a One Touch Button Press the One Touch button. Setting/Changing a Personal Speed Dial Code “Storing a System/Station Speed Dial Number” on page Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 150: Feature Codes

    Incoming - Directed Extension Pickup Ext. button + #5#32 + Group Number to be picked up Incoming - Directed Group Pickup Ext. button + #5#22 + Ext. Number Incoming - Directed Extension Pickup Ext. button + Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 151 #450 Flash - Short Ext. button + #451 Flash - Long Ext. button + #495 LCD Language (Change) Ext. button + + Language No. LCR (Outgoing Call) Ext. button + Message Waiting (MW) Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 152 Emergency Page - Individual Group Ext. button + Emergency Page - All Groups Ext. button + #5#36 + Page Zone No. (01~08) Answer for External Group Page Ext. button + Repeat Last Number Dialed Ext. butt Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 153 4. If your telephone does not have a Spdial button, press the button, then dial the three digit Speed Dial bin number (nnn). Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 154: Led Indicator Details

    4 pulses/second, 1/8 second 3/4 second on, 1/8 (outside call transferred to your busy On/Off second Off station from a designated station or AA) After disconnecting first call... 10 pulses/second 2 pulses/second Conference 10 pulses/second steady Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 155: Chapter 9 - Adm/Dss Console

    • IP Direct Station Selection (IDSS) Console – operates alongside an IP telephone and has 60 line/feature buttons. Up to three consoles can operate with one IP telephone. Note The CIX can support up to two IADM2020, but it cannot support the IDSS2060. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 156: Adm

    DADM console user. It is red if it is in use by another telephone user. Note Button numbers in the figure to the right are examples only. First ADM Second ADM Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 157: Dss Console

    Buttons that may be programmed to call these destinations. The LED colors described in this section apply to the DADM3020/3220 and DDSS3060/3260. Described Flash conditions apply to all DSS console models and the DADM. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 158: Calling A Station

    When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 159: Call Transfer With Camp-On

    Your DADM or DSS console may be equipped with (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. buttons on either the DADM or DSS console function like buttons on digital telephones. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 160: Paging

    1. Press 2. Press the desired Mode number: • Press for Day Mode (LED remains off). • Press for Day2 Mode (LED flashes red). • Press for Night Mode (LED is solid red). Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 161: Flexible Directory Numbering

    See your Centrex or PBX operations manual for specific details. Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 162: Delayed Ringing

    Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing. Strata CIX and CTX IPT/DKT Telephone 11/06...

  • Page 163: Appendix B - Button Labels

    Do Not Disturb mode. Also forwards Busy NAns calls when your station is not answered after 8~60 seconds (set at your station). Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 164 Pooled Line — Press to access an available outside line from a group of lines appearing under one button. Privacy on Privacy — Press to block Privacy Override on common outside line buttons. This button Line does not block Busy Override or Executive Override. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 165 Tone — Press to change the outgoing dialing of the outside line in use from dial pulse to Select tone signaling. Unlock Door Door Unlock — Press to unlock a door lock mechanism. Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 166 This page is intentionally left blank.

  • Page 167: Index

    ID, alphanumeric entry, 98, call forward ANI, access codes, answer a call, any call, answering calls, override, attendant console, station, automatic system, Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 168 98, executive override, digital add-on module (DADM), extension number, direct inward system access (see DISA) external directory, 96, directories, 98, direct station selection, 95, buttons, feature access codes, DISA FeatureFlex, Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 169 Mic button, idle display, microphone, name storage, microphone cut-off, 58, 59, IPT2010-SDC, Msg button/LED, ISDN buttons, 68, names storing speed dial, 97, join, names (entering), 98, network access, networked systems and stations, Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 170 66, 96, 115, private network access, system, 66, 96, programming speed dial (DADM or DSS), buttons, Spkr button, answering, split, redial, start application, repeat last number dialed, storing speed dial names, 97, Strata CIX and CTX IPT/DKT Telephone 11/06...
  • Page 171 (UCD), user programming, 127, 129, voice first signaling, voice mail access codes, call record, conference, direct transfer, volume control, 135, voluntary account codes (verified/non- verified), accessing the web, alphanumeric dial pad, application Icons, Strata CIX and CTX IPT/DKT Telephone 11/06...

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