Sync Troubleshooting; Sync - Ford 2017 EXPLORER Owner's Manual

Voice Command
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SYNC

TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Issue
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
SYNC is not able to down-
load my phonebook.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing
SYNC
(If Equipped)
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible cause(s)
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
This may be a limitation on
your phone's capability.
396
Possible solution(s)
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.