Ford 2017 EXPLORER Owner's Manual page 473

Issue
SYNC 3 does
not recognize
my device when This is a device limitation.
I start my
vehicle.
This is a device-
Bluetooth audio
dependent feature.
does not
The device is not
stream.
connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be
corrupted.
SYNC 3 does
The song may have
not recognize
copyright protection that
music that is on
does not allow it to play.
my device.
The file format is not
supported by SYNC 3.
The device needs to be
re-indexed.
The device has a lock
screen enabled.
When I connect
my device, I
sometimes do This is a device limitation.
not hear any
sound.
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing
SYNC
USB and Bluetooth Stereo issues
Possible cause
470
3
Possible solution
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
Convert the file to a supported format. See
Entertainment (page 426).
Perform a master reset. See Settings
(page 454).
Make sure your device is unlocked before
connecting it to SYNC 3.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.