Western Digital MY PASSPORT EDGE User Manual
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Western Digital MY PASSPORT EDGE User Manual

Portable hard drive
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My Passport Edge User Manual

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Summary of Contents for Western Digital MY PASSPORT EDGE

  • Page 1 ® My Passport Edge ™ Portable Hard Drive User Manual My Passport Edge User Manual...

  • Page 2: Wd Service And Support

    Your product includes 30 days of free telephone support during the warranty period. This 30- day period starts on the date of your first telephone contact with WD Technical Support. E-mail support is free for the entire warranty period and our extensive knowledge base is available 24/ 7.

  • Page 3: Table Of Contents

    Unlocking the Drive with the WD Security or WD Drive Utilities Software ....37 Unlocking the Drive with the WD SmartWare Software ......38 Unlocking the Drive with the WD Drive Unlock Utility .
  • Page 4 Restoring the WD Software and Disk Image ........
  • Page 5 MY PASSPORT EDGE USER MANUAL Compliance and Warranty Information ......66 Regulatory Compliance ........... 66 FCC Class B Information .

  • Page 6: About Your Wd Drive

    Our latest edition features visual, easy-to-use, automatic, continuous backup software, and drive lock security protection. My Passport Edge offers high capacity in a sleek portable drive. It features ultra-fast USB 3.0 connectivity, automatic backup software, and password protection and hardware encryption to help protect your files from unauthorized use, with plenty of room to store all your files.

  • Page 7: Kit Contents

    Knowledge Base answer ID 1048. Operating System Compatibility Your My Passport Edge drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems: ® Windows Mac OS X • Windows XP •...

  • Page 8: Disk Drive Format

    For Mac computers, go to the Apple menu and select Software Update. Disk Drive Format Your My Passport Edge drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see “Reformatting the Drive”...

  • Page 9: Usb 3.0 Interface

    USB 1.1—up to 12 Mb/s Registering Your Drive Always register your My Passport Edge drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 44. Another way is to register online at http:// register.wdc.com.

  • Page 10: Connecting The Drive And Getting Started

    USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Security, WD Drive Utilities, and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software...

  • Page 11: Getting Started With The Wd Software

    USER MANUAL 3. Verify that the drive appears under My Computer in Windows Explorer. 4. If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive. Your My Passport drive is now ready to use as an external storage device. You can enhance its performance by installing the WD software that is on the drive: •...
  • Page 12 • Launch Application d. Click Next to install the selected applications and options. 6. When the installation completes, click Finish to exit the WD Apps Setup Wizard: 7. Depending on your selections: • Installing WD Drive Utilities with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 8 and “Managing and...
  • Page 13 MY PASSPORT EDGE USER MANUAL Figure 4. WD Drive Utilities Screen Figure 5. WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED – 8...
  • Page 14 After the backup completes, click Continue to display the WD SmartWare Home screen (Figure 8 on page 11). • Skip the backup by clicking Skip Backup to display the WD SmartWare Home screen (Figure 8 on page 11). CONNECTING THE DRIVE AND GETTING STARTED – 9...
  • Page 15 MY PASSPORT EDGE USER MANUAL Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose Initial Category Backup Screen what you want to do.
  • Page 16 MY PASSPORT EDGE USER MANUAL Before first backup After first backup Figure 8. WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED – 11...

  • Page 17: Wd Smartware Software Functional Overview

    MY PASSPORT EDGE USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display...

  • Page 18: Home Tab Display

    WD Customer Support and software update services See “Help Tab Display” on page 24. In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected drives. Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks.
  • Page 19 MY PASSPORT EDGE USER MANUAL Your Computer Icon My Passport Drive Icon Your Computer My Passport Drive Content Gauge Content Gauge Figure 9. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 14...
  • Page 20 Your computer icon Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions. Right-clicking the icon and clicking Properties displays the Windows System Properties dialog: Internal drive selector box (Not shown in Figure 9 on page 14.)
  • Page 21 Drive display scroll (Not shown in Figure 9 on page 14.) pointers One installation of the WD SmartWare software supports as many My Passport drives as you system can handle. When the number of connected drives exceeds the display capacity, the...

  • Page 22: Backup Tab Displays

    • By file—As shown in the folder structure of your computer’s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.
  • Page 23 Home tab display. (See “Your computer’s content gauge” on page 16.) My Passport drive content Same as the content gauge for your My Passport drive on the gauges Home tab display. (See “My Passport drive content gauge” on page 17.) (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 18...
  • Page 24 Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that...

  • Page 25: Retrieve Tab Displays

    The button name is Switch to Category Backup when the backup mode is file. Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer’s internal hard drive: •...
  • Page 26 You must select a backup volume before you can click Next to continue with the retrieve operation. Change retrieve folder box By default, the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name.
  • Page 27 Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Passport drive.

  • Page 28: Settings Tab Display

    Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files. Preferences button Displays the Set Preferences dialog for enabling/disabling the option that automatically checks for software updates. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 23...

  • Page 29: Help Tab Display

    USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 13 and Table 5 for a brief functional description of the Help tab display.
  • Page 30 Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your Web browser to connect to the WD Service & Support Home page at http://support.wdc.com. Update Software button Uses your Web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most-recent available versions.

  • Page 31: Backing Up Your Computer Files

    My Passport drive—music, movies, photos, documents, e- mail, and other files. After the WD SmartWare software categorizes the different types of files on your computer’s internal hard drive, clicking the Start Backup button backs all of them up. Or you can select specific files, folders, or categories of files to back up.
  • Page 32 MY PASSPORT EDGE USER MANUAL 3. On the Backup screen: IF you want to back up . . . on the internal hard drive, THEN . . . All of the categories of files Proceed to step 4. Selected categories of files step 5.
  • Page 33 MY PASSPORT EDGE USER MANUAL b. Click Advanced View to open the backup by categories selection box: c. In the backup by categories selection box: • Clear the check boxes for the categories of files that you want to exclude from the backup.
  • Page 34 My Passport drive changes to blue as the backup completes. • You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background. • The Start Backup toggle button changes to Stop Backup for stopping the backup (see step 10 on page 30).
  • Page 35 9. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: • Caution message indicating the number of files involved • View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up.

  • Page 36: Retrieving Backup Files

    How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy them to either: • Their original locations on your computer •...
  • Page 37 MY PASSPORT EDGE USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup on Select a destination for retrieved files dialog: My Passport the selected drive from your computer, Proceed to step 3 on page 33.
  • Page 38 MY PASSPORT EDGE USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on To the Original Places your computer’s internal hard...
  • Page 39 MY PASSPORT EDGE USER MANUAL 5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box by typing the name (or partial name) of the file or folder: •...

  • Page 40: Locking And Unlocking The Drive

    To create a password and keep others from accessing the files on your drive: Open the Set Security dialog by clicking either: • The WD Security icon on your desktop if you created one when you installed the application •...

  • Page 41: Unlocking The Drive

    • You disconnect and reconnect the drive to your computer • Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer. Depending on the software configuration of your computer, there are three ways to unlock the drive, using either the: •...

  • Page 42: Unlocking The Drive With The Wd Security Or Wd Drive Utilities Software

    Automatically if you only have only one locked My Passport drive connected to your computer • When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer...

  • Page 43: Unlocking The Drive With The Wd Smartware Software

    My Passport drive: To unlock the drive with WD SmartWare software: If the WD SmartWare Unlock your drive dialog does not appear automatically, click the drive image above the Drive is locked message to display it: 2.

  • Page 44: Unlocking The Drive With The Wd Drive Unlock Utility

    WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there. The Drive Unlock utility is on a virtual CD drive that appears under My Computer in the Windows Explorer display.

  • Page 45: Changing Your Password

    To change your password: Open the Change Security dialog by clicking either: • The WD Security desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Security 2.

  • Page 46: Turning Off The Drive Lock Feature

    To remove password protection from your drive: Open the Change Security dialog by clicking either: • The WD Security desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Security 2.

  • Page 47: Managing And Customizing The Drive

    Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the system tray portion of the Windows taskbar: You can use the icon to: •...

  • Page 48: Checking Drive Status

    You can safely disconnect the drive by either: • Right-clicking the WD Quick View icon in the taskbar, and then clicking the Safely remove option for your My Passport drive: • Right-clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option: You might hear the drive power down.

  • Page 49: Setting The Drive Sleep Timer

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to set.

  • Page 50: Checking Drive Health

    Click Register Drive. Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly: •...
  • Page 51 The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check.

  • Page 52: Erasing The Drive

    Always make sure that you no longer need any of the data on your drive before erasing it. Note: Erasing your drive also deletes the WD software and all of the support files, utilities, and user manual files. You can download these to restore your My Passport to its original configuration after erasing the drive.

  • Page 53: Using The Wd Drive Unlock Utility

    After the drive erase operation completes, go to support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive. Note: Erasing your drive also removes your password. If you used a password to...
  • Page 54 Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD software and disk image. (See “Password Protecting the Drive” on page 35.)

  • Page 55: Restoring The Wd Software And Disk Image

    WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your My Passport drive.

  • Page 56: Managing And Customizing The Software

    Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you.

  • Page 57: Checking For Software Updates

    2. On the Software Settings screen, click Preferences to display the Set Preferences dialog: 3. On the Set Preferences dialog, select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option. Uninstalling the WD Software Important: You can easily uninstall the software.

  • Page 58: Uninstalling On Windows Xp

    Uninstalling on Windows Vista, Windows 7 or Windows 8 Click Start > Control Panel. 2. Double-click Programs and Features. 3. Click WD SmartWare or the WD SmartWare icon and click Uninstall/Change at the top of the screen. 4. Click Yes at the Do you wish to proceed... prompt.

  • Page 59: Using The Drive With A Mac

    Windows versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive. The WD SmartWare software is not available for Mac computers with this model of My Passport drive.

  • Page 60: Troubleshooting

    Installing, Partitioning, and Formatting the Drive How to Answer ID Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OS X 3865 Reformat from Mac GPT to Windows XP NTFS 3645 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format...
  • Page 61 MY PASSPORT EDGE USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3,0 or USB 2.0.

  • Page 62: Installing An Ses Driver

    USER MANUAL Installing an SES Driver If you decide to not install the WD software, you must have an SES driver installed on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer.
  • Page 63 MY PASSPORT EDGE USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER – 58...

  • Page 64: Installing The Driver Manually

    3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. INSTALLING AN SES DRIVER – 59...
  • Page 65 MY PASSPORT EDGE USER MANUAL d. Click Next: 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER – 60...

  • Page 66: Installing On Windows Vista Computers

    2. On the Found New Hardware wizard screen, click Locate and install driver software: 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: •...

  • Page 67: Installing The Driver Manually

    2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc. Show me other options:...
  • Page 68 USER MANUAL 4. Browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING AN SES DRIVER – 63...

  • Page 69: Installing On Windows 7 Or Windows 8 Computers

    MY PASSPORT EDGE USER MANUAL Installing on Windows 7 or Windows 8 Computers After you physically connect the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 70 USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close: INSTALLING AN SES DRIVER – 65...

  • Page 71: B Compliance And Warranty Information

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void the user’s authority to operate this equipment. ICES-003/NMB-003 Statement Cet appareil numérique de la classe B est conforme à...

  • Page 72: Kc Notice (Republic Of Korea Only)

    WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via support.wdc.com. WD shall have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its possession.

  • Page 73: Limited Warranty

    USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 74: Index

    MY PASSPORT EDGE USER MANUAL Index content gauge, Backup tab displays 18 content gauge, Home tab displays 17 diagnostics and status checks 45 disconnecting from a PC 43 Accessories, optional 2 display scroll pointers, Home tab dis- Advanced backup area, Backup tab dis-...
  • Page 75 Unlocking the drive 36 Retrieve tab displays from the virtual CD 38 Backed Up Volumes selection box 21 with the WD Security software 37 Browse button 21 without the WD Security software 39 Change retrieve folder box 21 Update Software button 25...
  • Page 76 MY PASSPORT EDGE USER MANUAL Warranty 67 service 67 SmartWare icon 42 Store link 25 Windows uninstalling WD SmartWare software from 53 Your computer content gauge, Backup tab displays 18 content gauge, Home tab displays 16 icon, Home tab display 15...
  • Page 77 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD.

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