Troubleshooting - Alcatel 20-04C Manual

Troubleshooting ......

Before contacting the service centre, you are
advised to follow the instructions below:
•
You are advised to fully charge (
battery for optimal operation.
•
Avoid storing large amounts of data in your
phone as this may affect its performance.
•
Use User Data Format and the Mobile Upgrade
tool to perform phone formatting or software
upgrading, (to reset User Data format, hold
down # while simultaneously pressing the
power on/off key under power off mode). ALL
User phone data: contacts, photos, messages
and files will be lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
•
Check the battery contacts, remove and
reinstall your battery, then turn your phone
on
•
Check the battery power level, charge for at
least 20 minutes
•
If it still does not work, please use User Data
Format to reset the phone or Mobile Upgrade
to upgrade software
My phone has not responded for several
minutes
•
Restart your phone by pressing and holding
the key
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•
Remove the battery and re-insert it, then
restart the phone
•
If it still does not work, please use User Data
Format to reset the phone or Mobile Upgrade
to upgrade software
) the
My phone turns off by itself
•
Check whether your phone is locked when not
in use, and make sure you don't accidentally turn
off your phone when locking it by pressing the
power key.
•
Check the battery charge level
•
If it still does not work, please use User Data
Format to reset the phone or Mobile Upgrade
to upgrade software
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONE
TOUCH battery and the charger from the box
•
Make sure your battery is inserted properly
and clean the battery contact if it's dirty.
It must be inserted before plugging in the
charger
•
Make sure that your battery is not completely
discharged; if the battery power is empty for
a long time, it may take around 20 minutes
to display the battery charger indicator on
the screen.
•
Make sure charging is carried out under
normal conditions (0°C to +40°C)
•
When abroad, check that the voltage input is
compatible
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