HP ProLiant DL360p Gen8 User Manual
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HP ProLiant DL360p Gen8 User Manual

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See also: Maintenance and Service Manual
HP ProLiant DL360p Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 664724-004
March 2013
Edition: 4

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Summary of Contents for HP ProLiant DL360p Gen8

  • Page 1 User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Power down the server ..........................20 Extend the server from the rack ......................... 20 Remove the server from the rack ........................ 21 Access the HP Systems Insight Display ......................21 Remove the access panel.......................... 23 Install the access panel..........................23 Remove the FBWC capacitor pack ......................
  • Page 4 Redundant hot-plug power supply option ....................59 48V DC power supply option ........................61 Rack bezel option ........................... 65 HP Trusted Platform Module option ......................66 Installing the Trusted Platform Module board ..................66 Retaining the recovery key/password ....................68 Enabling the Trusted Platform Module ....................
  • Page 5 Drivers ............................85 Software and firmware ........................86 Version control ..........................86 HP operating systems and virtualization software support for ProLiant servers ........86 HP Technology Service Portfolio ...................... 87 Change control and proactive notification ..................87 Troubleshooting .......................... 88 Troubleshooting resources ........................

  • Page 6: Introduction

    Introduction Server features The HP ProLiant DL360p Gen8 Server comes with industry leading performance, efficiency, capacity, and reliability in a 1U space. The server provides enterprise-class design for performance workloads with versatile and future requirements, and it is ideal for performance-driven computing and storage in a dense rack package.

  • Page 7: Component Identification

    Component identification Front panel components • 8 SFF Item Description SAS/SATA/SSD drive bay 1 SAS/SATA/SSD drive bay 2 SAS/SATA/SSD drive bay 3 SAS/SATA/SSD drive bay 4 SAS/SATA/SSD drive bay 5 SAS/SATA/SSD drive bay 6 SAS/SATA/SSD drive bay 7 Systems Insight Display DVD-ROM drive (optional) SAS/SATA/SSD drive bay 8 Front video connector (front video port adapter required)
  • Page 8 • 4 LFF Item Description SAS/SATA/SSD drive bay 1 DVD-ROM drive (optional) SAS/SATA/SSD drive bay 2 Serial number tab SAS/SATA/SSD drive bay 3 Systems Insight Display SAS/SATA/SSD drive bay 4 Front video connector (front video port adapter required) USB connectors (2) •...

  • Page 9: Front Panel Leds And Buttons

    Item Description Systems Insight Display USB connector Front panel LEDs and buttons • 8 SFF or 4 LFF Item Description Status UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Power On/Standby button Solid green = System on...

  • Page 10: Rear Panel Components

    • 10 SFF Item Description Status UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Power On/Standby button Solid green = System on and system power LED Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present*...

  • Page 11: Rear Panel Leds And Buttons

    Power supply bay 2 Power supply bay 1 Rear panel LEDs and buttons Item Description Status HP iLO/standard Solid green = Activity exists. NIC activity LED Flashing green = Activity exists. Off = No activity exists. HP iLO/standard Solid green = Link exists.

  • Page 12: System Board Components

    Item Description Status • AC power unavailable • Power supply failed • Power supply in standby mode • Power supply exceeded current limit Power supply 1 LED Solid green = Normal Off = One or more of the following conditions exists: •...

  • Page 13: Dimm Slots

    Item Description SAS connector B (Drives 5–8) SAS connector A (drives 1–4) NMI jumper System maintenance switch Processor 1 Fan module 8 connector Processor 1 DIMM slots Fan module 7 connector Fan module 6 connector Fan module 5 connector Processor 1 DIMM slots Fan module 4 connector Processor 2 DIMM slots Fan module 3 connector...

  • Page 14: System Maintenance Switch

    System maintenance switch Position Default Function Off = HP iLO security is enabled. On = HP iLO security is disabled. Off = System configuration can be changed. On = System configuration is locked. Reserved Reserved Off = Power-on password is enabled.

  • Page 15: Systems Insight Display Leds

    The HP Systems Insight Display LEDs represent the system board layout. The display provides status for all internal LEDs and enables diagnosis with the access panel installed. To view the LEDs, access the HP Systems Insight Display (on page 21).

  • Page 16: Systems Insight Display Led Combinations

    Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED indicate system status.

  • Page 17: Device Numbers

    Device numbers • 4 LFF configuration • 8 SFF configuration • 10 SFF configuration IMPORTANT: A cache module is required for a 10 SFF drive cage. Drives installed in a 10 SFF configuration do not function without a cache module. For more information, see "Installing the cache module (on page 53)".

  • Page 18: Drive Led Definitions

    Drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.
  • Page 19 When only one processor is installed, be sure the fan blanks are always installed in bays 1 and 2 to ensure proper cooling. • Two-processor configuration Install fans 1 and 2 only when processor 2 is installed. When only one processor is installed, always install the fan blanks.

  • Page 20: Operations

    If an application stops responding, you can use this method to force a shutdown. • Use a virtual power button selection through HP iLO. This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

  • Page 21: Remove The Server From The Rack

    Connect the peripheral cables and power cords. Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 20). Extend the server from the rack (on page 20).
  • Page 22 The display can be rotated up to 90 degrees. 10 SFF configuration Operations 22...

  • Page 23: Remove The Access Panel

    The display can be rotated up to 90 degrees. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 24: Remove The Pci Riser Cage

    Disconnect each power cord from the server. Extend the server from the rack (on page 20). Remove the access panel (on page 23). Disconnect the cable from the cache module or PCIe controller. Remove the FBWC capacitor pack. Remove the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

  • Page 25: Install The Pci Riser Cage

    Lift the assembly to unseat the PCI riser boards, and then remove the cage. Install the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Power down the server (on page 20).
  • Page 26 Lower the tab. Install the access panel (on page 23). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 20). Operations 26...

  • Page 27: Setup

    For more information on HP Care Pack Services, see the HP website (http://www.hp.com/services/carepack). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, see the rack resource kit documentation. Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section.

  • Page 28: Space And Airflow Requirements

    HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 29: Power Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 30: Rack Warnings

    Stack each same-colored pair of wires and then attach them to the same power source. The power cord consists of three wires (black, red, and green). For more information, see the HP 750W Common Slot -48V DC Input Hot-Plug Power Supply Installation Instructions.

  • Page 31: Contents Of The Server Shipping Carton

    If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. Use the following information when connecting peripheral cables and power cords to the server.
  • Page 32 Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.

  • Page 33: Powering On And Selecting Boot Options

    (http://www.hp.com/go/ilomgmtengine/docs). Installing the operating system This HP ProLiant server does not ship with provisioning media. Everything needed to manage and install the system software and firmware is preloaded on the server. To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website (http://www.hp.com/go/supportos).

  • Page 34: Registering The Server

    Remote deployment installation—To remotely deploy an operating system, use Insight Control server deployment for an automated solution. For additional system software and firmware updates, download the HP Service Pack for ProLiant from the HP website (http://www.hp.com/go/spp/download). Software and firmware must be updated before using the server for the first time, unless any installed software or components require an older version.

  • Page 35: Hardware Options Installation

    To install the processor and fan: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 20).
  • Page 36 Remove the heatsink blank. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Hardware options installation 36...
  • Page 37 Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 38 CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board. Press only in the area indicated on the processor retaining bracket. Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket.
  • Page 39 Install the heatsink, aligning the guide pins and cutouts on the front of the heatsink. Remove the fan blanks. Install the fans into slots 1 and 2. CAUTION: To avoid thermal shutdown, all fans must be installed in a dual processor configuration.

  • Page 40: Memory Options

    Secure the locking latches. Install the access panel (on page 23). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 20). Memory options IMPORTANT: This server does not support mixing LRDIMMs, RDIMMs, UDIMMs, or HDIMMs.
  • Page 41 RDIMM supports 1.35V 3DPC at 1066, using HP SmartMemory. Third-party memory supports 1.5V 3DPC at 1066 MT/s. HP SmartMemory LRDIMM supports 1.35V or 1.5V 1DPC or 2 DPC at 1333 MT/s. Third-party memory supports 1.5V 1DPC or 2DPC at 1333 MT/s, or 1.35V 1DPC or 2DPC at 1066 MT/s.

  • Page 42: Hp Smartmemory

    UDIMM is supported at 1.35V 1DPC or 2DPC at 1333 MT/s using HP SmartMemory only. Third-party memory supports 1.35V 1DPC or 2DPC at 1066 MT/s, or 1.5V 1DPC or 2DPC at 1333 MT/s. HDIMM memory requires 12 DIMMs per processor.

  • Page 43: Dimm Identification

    A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only one rank is accessible at a time.

  • Page 44: Memory Configurations

    L = LRDIMM (load reduced) H = HDIMM (HyperCloud) For the latest supported memory information, see the QuickSpecs on the HP website (http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html). At the website, choose the geographic region, and then locate the product by name or product category.

  • Page 45: General Dimm Slot Population Guidelines

    Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure. Using HP Advanced Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error.

  • Page 46: Installing A Dimm

    Advanced ECC population guidelines For Advanced ECC mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines. • DIMMs may be installed individually. Online spare population For Online Spare memory mode configurations, observe the following guidelines: •...

  • Page 47: Hot-Plug Hard Drive Guidelines

    Connect each power cord to the power source. Power up the server (on page 20). Use RBSU ("HP ROM-Based Setup Utility" on page 80) to configure the memory mode. For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 16)."...

  • Page 48: Removing The Hard Drive Blank

    Removing the hard drive blank Remove the component as indicated. Installing a hot-plug hard drive The server can support 4 hard drives in an LFF configuration, or 8 or 10 hard drives in an SFF configuration. To install the component: Remove the drive blank.

  • Page 49: Dvd-Rom And Dvd-Rw Drive Option

    Install the drive. Determine the status of the drive from the drive LED definitions (on page 18). DVD-ROM and DVD-RW drive option All configurations of this server, except the 10 SFF drive configuration, support the installation of a DVD-ROM drive or a DVD-RW drive. To install the component: Power down the server (on page 20).
  • Page 50 Remove the bezel blank from the DVD-ROM bay. For an SFF DVD drive, do the following: Install the DVD drive using the screws from this kit and a T-10/T-15 Torx screwdriver. Hardware options installation 50...
  • Page 51 Connect the cable to the rear of the drive and to the SATA DVD-ROM drive connector on the system board. Clip the cable to the power supply air baffle when routing it along the edge of the system board. For an LFF DVD drive, do the following: Hardware options installation 51...

  • Page 52: Controller Options

    Controller options The server ships with an embedded Smart Array P420i controller. For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website Hardware options installation 52...

  • Page 53: Installing The Cache Module

    (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en). Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs on the HP website (http://www.hp.com/support).

  • Page 54: Installing The Fbwc Capacitor Pack

    Extend the server from the rack (on page 20). Remove the access panel (on page 23). Remove the PCI riser cage (on page 24). Install the cache module in the SAS cache module connector on the system board. For connector locations, see "System board components (on page 12)."...

  • Page 55: Front Video Adapter Option

    The second (left) capacitor pack cable connects to an optional Smart Array expansion board. Install the PCI riser cage (on page 25). Install the access panel (on page 23). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.

  • Page 56: Flexiblelom Option

    Connect the front video adapter to the video device. To remove the front video adapter, squeeze the top and bottom together to release the locking mechanism. FlexibleLOM option WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.
  • Page 57 Remove any attached network cables. Extend the server from the rack (on page 20). Remove the access panel (on page 23). Loosen the thumbscrew. Remove the existing FlexibleLOM. To replace the component: Firmly seat the FlexibleLOM in the slot, and then tighten the thumbscrew. Install the access panel (on page 23).

  • Page 58: Expansion Board Option

    The server ships with PCIe riser boards and expansion slots. PCIe expansion boards are supported with optional riser boards. IMPORTANT: Be sure you are using a supported expansion board. For information on supported expansion boards, see the QuickSpecs on the HP website (http://www.hp.com/support). To install the component: Power down the server (on page 20).

  • Page 59: Redundant Hot-Plug Power Supply Option

    Redundant hot-plug power supply option CAUTION: All power supplies installed in the server must have the same output power capacity. Verify that all power supplies have the same part number and label color. The system becomes unstable and may shut down when it detects mismatched power supplies. Label color Output 460W...
  • Page 60 Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. Install the redundant power supply into the bay until it clicks into place.

  • Page 61: 48V Dc Power Supply Option

    A5S98A—2.5-m (8.20-ft) 48V DC Power Cable Kit If you are not using an optional HP input cable, use an HP-approved 10 or 12 AWG green and yellow ground cable, no shorter than 150 cm (59.06 in), and 10 or 12 AWG power cables.
  • Page 62 If you are not using an optional HP input cable, with the ground cable disconnected from the 48V power source, crimp the ring tongues to the power and ground cables coming from the 48V source. IMPORTANT: The power supply uses two power ring tongues and one ground ring tongue. They are not interchangeable.
  • Page 63 Attach the ground (earthed) wire to the ground screw and washer and tighten to 1.47 N m (13 lb-in) of torque. The ground wire must be connected before the positive or negative lead wires. Hardware options installation 63...
  • Page 64 Attach the power ring tongues to the terminal block, following the polarity label below the terminal block, and then tighten the screws to 1.47 N m (13 lb-in) of torque. Replace the safety cover. Hardware options installation 64...

  • Page 65: Rack Bezel Option

    Insert the power supply into the power supply bay until it clicks into place. Route the power cord. Use best practices when routing power cords and other cables. A cable management arm is available to help with routing. To obtain a cable management arm, contact an HP authorized reseller.

  • Page 66: Hp Trusted Platform Module Option

    Recovery Mode after BitLocker detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
  • Page 67 Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack, if necessary ("Remove the server from the rack" on page 21). Place the server on a flat, level work surface. Remove the access panel (on page 23).

  • Page 68: Retaining The Recovery Key/Password

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 69: Cabling

    For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 70: Dvd-Rom And Dvd-Rw Drive Cabling

    • DVD-ROM and DVD-RW drive cabling Chipset SATA cable option With the chipset SATA cable option, the chipset SATA controller can be used with a single SATA hard drive that is installed in one hard drive bay of the SFF or LFF hard drive cage. •...
  • Page 71 For proper thermal cooling, install blanks in all bays that do not have a drive installed. Order a sufficient number of 6.35-cm (2.5-in) or 8.89-cm (3.5-in) hard drive blank option kits from an HP authorized reseller. For more information, see the server maintenance and service guide.
  • Page 72 Disconnect the SATA cable from the optical drive and the SATA connector on the system board. The optical bay is disabled with the chipset SATA cable option. Connect the chipset SATA cable: Connect the chipset SATA cable connector to the chipset SATA controller port on the system board. The chipset SATA connector on the SATA cable is narrower than the chipset SATA controller port header on the system board.
  • Page 73 Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 20). Using the HP ROM-Based Setup Utility (on page 80), disable the embedded P420i SAS storage controller, if necessary. Cabling 73...

  • Page 74: Fbwc Capacitor Pack Cabling

    FBWC capacitor pack cabling The second (left) capacitor pack cable connects to an optional Smart Array expansion board. Cabling 74...

  • Page 75: Software And Configuration Utilities

    HP iLO The HP iLO subsystem is a standard component of selected HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The HP iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.
  • Page 76 HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).

  • Page 77: Intelligent Provisioning

    HP website (http://www.hp.com/go/spp/download). The Active Health System log can be downloaded manually from HP iLO or HP Intelligent Provisioning and sent to HP. For more information, see the HP iLO User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
  • Page 78 For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website (http://www.hp.com/go/spp/download).

  • Page 79: Hp Insight Remote Support Software

    HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring continuously to...

  • Page 80: Hp Smart Update Manager

    SPP has several key features for updating HP ProLiant servers. Using HP SUM as the deployment tool, SPP can be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the server is booted to the ISO so that the server can be updated automatically with no user interaction or updated in interactive mode.

  • Page 81: Using Rbsu

    For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/rbsu). Using RBSU To use RBSU, use the following keys: • To access RBSU, press the F9 key during power-up when prompted.

  • Page 82: Boot Options

    Force a PXE Network boot by pressing the F12 key. Configuring AMP modes Not all HP ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server. Advanced memory protection within RBSU enables the following advanced memory modes: •...

  • Page 83: Utilities And Features

    Provides context-sensitive searchable help content • Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility, starting with HP ProLiant Gen8 servers. To access ACU, use one of the following methods: •...

  • Page 84: Option Rom Configuration For Arrays

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.

  • Page 85: Redundant Rom Support

    To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software & Firmware. Then, enter your product name in the Find an HP product field and click Software and configuration utilities 85...

  • Page 86: Software And Firmware

    Administrators configure VCA to point to a repository managed by VCRM. For more information about version control tools, see the HP Systems Insight Manager User Guide, the HP Version Control Agent User Guide, and the HP Version Control Repository User Guide on the HP website (http://www.hp.com/go/hpsim).

  • Page 87: Hp Technology Service Portfolio

    If the problem is identified as hardware, HP will resolve as per service level commitments. If the reported incident is related to HP or supported 3rd party software product and cannot be resolved by applying known fixes, HP will contact the third-party vendor and create a problem incident on the your behalf.

  • Page 88: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc) The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 89: System Battery

    System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 90 To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System battery 90...

  • Page 91: Regulatory Information

    Regulatory information Safety and regulatory compliance For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options (http://www.hp.com/support/ProLiantServers-Warranties)

  • Page 92: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 93: Specifications

    HP 750 W CS power supply (92% efficiency) (on page 95) • HP 750 W CS HE power supply (94% efficiency) (on page 95) • HP 750 W DC CS HE power supply (94% efficiency) (on page 95) Specifications 93...

  • Page 94: Hp 460 W Cs Power Supply (92% Efficiency)

    • HP 1200 W CS HE power supply (94% efficiency) (on page 96) For detailed power supply specifications, see the quickspecs on the HP website (http://h18000.www1.hp.com/products/quickspecs/14209_div/14209_div.html). HP 460 W CS power supply (92% efficiency) Specification Value — Input requirements 100 V AC–240 V AC...

  • Page 95: Hp 750 W Cs Power Supply (92% Efficiency)

    750 W at 200 V to 240 V AC input 750 W at 100 V to 120 V AC input Maximum peak power 750 W at 200 V to 240 V AC input HP 750 W DC CS HE power supply (94% efficiency) Specification Value —...

  • Page 96: Hp 1200 W Cs He Power Supply (94% Efficiency)

    (60 V DC). The branch circuit overcurrent protection must be rated 24 A. • HP 1200 W CS HE power supply (94% efficiency) Specification Value —...

  • Page 97: Hot-Plug Power Supply Calculations

    900 W at 120 V AC input 1200 W at 200 V to 240 V AC input Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the HP Power Advisor website (http://www.hp.com/go/hppoweradvisor). Specifications 97...

  • Page 98: Support And Other Resources

    Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
  • Page 99 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 100 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 101 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 102 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 103 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 104 Support and other resources 104...
  • Page 105 Support and other resources 105...

  • Page 106: Acronyms And Abbreviations

    Advanced Memory Protection Automatic Server Recovery Customer Self Repair FBWC flash-backed write cache HDIMM HyperCloud DIMM HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager International Electrotechnical Commission Integrated Lights-Out Integrated Management Log Acronyms and abbreviations 106...
  • Page 107 large form factor LRDIMM load reduced dual in-line memory module nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express power distribution unit POST Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module Rapid Deployment Pack serial attached SCSI SATA...
  • Page 108 SELV separated extra low voltage small form factor TMRA recommended ambient operating temperature Trusted Platform Module UDIMM unregistered dual in-line memory module unit identification Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 108...

  • Page 109: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 110: Index

    6, 7, 83 configuration of system 33, 75 features, overview 6 configuring AMP modes 82 Federal Communications Commission (FCC) connectors 7 notice 91 contacting HP 98 firmware update 79, 86 controller 52 firmware upgrade utility, troubleshooting 88 Index 110...
  • Page 111 HP iLO Management Engine 75 HP Insight Diagnostics 78 HP Insight Diagnostics survey functionality 78 NIC connectors 10 HP Insight Remote Support software 79, 87 NMI header 14 HP Service Pack for ProLiant 75, 79 HP Smart memory 42 HP Smart Update Manager overview 75, 80...
  • Page 112 power supplies, removing 59 scripted installation 79 power supply 59, 61 serial connector 10 power supply bays 10 serial number 82 power supply LEDs 15 series number 91 power supply specifications 95 server features and options 35 Server mode 75 powering down 20 preparation procedures 20 server options, installing 31, 35...
  • Page 113 USB (universal serial bus) 84 USB connectors 7, 10 USB support 84 utilities 75, 83 utilities, deployment 75, 79, 80 ventilation 27 Version Control Agent (VCA) 86 Version Control Repository Manager (VCRM) 86 video connector 7, 10 warnings 30 website, HP 98 Index 113...

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