Samsung Galaxy S III Important Information Manual page 60

"Disputes" shall include, but are not limited to, any claims or controversies against
each other related in any way to or arising out of in any way our Services or the
Agreement, including, but not limited to, coverage, Devices, billing services and
practices, policies, contract practices (including enforceability), service claims,
privacy, or advertising, even if the claim arises after Services have terminated.
Disputes also include, but are not limited to, claims that: (a) you or an authorized
or unauthorized user of the Services or Devices bring against our employees,
agents, affiliates, or other representatives; (b) you bring against a third party, such
as a retailer or equipment manufacturer, that are based on, relate to, or arise out of
in any way our Services or the Agreement; or (c) that Virgin Mobile brings against
you. Disputes also include, but are not limited to, (i) claims in any way related to or
arising out of any aspect of the relationship between you and Virgin Mobile Custom,
whether based in contract, tort, statute, fraud, misrepresentation, advertising claims
or any other legal theory; (ii) claims that arose before this Agreement or out of a
prior Agreement with Virgin Mobile Custom; (iii) claims that are subject to on-going
litigation where you are not a party or class member; and/or (iv) claims that arise
after the termination of this Agreement.
Dispute Notice and Dispute Resolution Period
Before initiating arbitration or a small claims matter, you and Virgin Mobile each
agree to first provide to the other a written notice ("Notice of Dispute"), which
shall contain: (a) a written description of the problem and relevant documents and
supporting information; and (b) a statement of the specific relief sought. A Notice
of Dispute to Virgin Mobile should be sent to: General Counsel; Arbitration Office;
12502 Sunrise Valley Drive, Mailstop VARESA0202-2C682; Reston, Virginia
20191. Virgin Mobile will provide a Notice of Dispute to you in accordance with the
"Providing Notice To Each Other Under The Agreement" section of this Agreement.
Virgin Mobile will assign a representative to work with you and try to resolve your
Dispute to your satisfaction. You and Virgin Mobile agree to make attempts to
resolve the Dispute prior to commencing an arbitration or small claims action. If an
agreement cannot be reached within forty-five (45) days of receipt of the Notice of
Dispute, you or Virgin Mobile may commence an arbitration proceeding or small
claims action.
60 General Terms and Conditions of Service
effective 1-17-15