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GENERAL TERMS AND CONDITIONS
OF SERVICE
Please note that these terms may not be the most current version. A current
version of the terms is available at virginmobileusa.com/datashare/legal/ or upon
request. For further information on Virgin Mobile plans, products, and services go
to virginmobileusa.com/datashare or call Virgin Mobile Customer Care at
1-844-326-1261.
Basic Definitions
In this document: (1) "we," "us," "our," "Virgin Mobile" means Virgin Mobile USA, L.P.;
(2) "you," "your," "customer," and "user" mean an account holder or user with us; (3)
"Device" means any phone, aircard, mobile broadband device, tablet, any other
device, accessory, or other product that we provide you, we sell to you, or is active on
your account with us; (4) "Virgin Mobile Application" means the application installed
on your Device allowing you to manage your Virgin Mobile account from your Device;
and (5) "Service" means Virgin Mobile -branded offers, rate or service plans, options,
wireless services, billing services, applications, programs, products, software, or
Devices on your account with us. "Service(s)" also includes any other product or
service that we offer or provide to you that references these General Terms and
Conditions of Service ("Ts&Cs").
The Service Agreement
These Ts&Cs are part of your service agreement with us (the "Agreement") and
constitute a contract under which we provide you Services under terms and conditions
that you accept. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION
PROVISION WITH A CLASS WAIVER, A REPRESENTATIVE ACTION WAIVER, AND
A JURY WAIVER PROVISION. In addition to these Ts&Cs, there are several parts of
the Agreement, which includes but is not limited to the following: (i) the subscriber
agreement and transaction materials that you receive and accept; (ii) the plan(s)
that you chose as set forth in our written services and transaction materials that we
provide or refer you to during the sales transaction, including on-line and telephone
transactions (if your service plan is not specifically set forth in any in-store brochure or
printed materials, the requirements and terms set forth in the current Agreement and
44
General Terms and Conditions of Service
effective 1-17-15

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