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troubleshooting and error code
TROUBLESHOOTING
If you have any of the problems listed below try the solutions given.
This is normal.
• Condensation inside the oven.
• Air flow around the door and outer casing.
• Light reflection around the door and outer casing.
• Steam escaping from around the door or vents.
The oven does not start when you press the START/+30s button.
• Is the door completely closed?
The food is not cooked at all.
• Have you set the timer correctly and/or pressed the START/+30s button?
• Is the door closed?
• Have you overloaded the electric circuit and caused a fuse to blow or a breaker to be
triggered?
The food is either overcooked or undercooked.
• Was the appropriate cooking length set for the type of food?
• Was an appropriate power level chosen?
The light bulb is not working.
• The Light bulb should not be replaced in person for safety reasons. Please contact
nearest authorised Samsung customer care, to arrange for a qualified engineer to
replace the bulb.
The oven causes interference with radios or televisions.
• Slight interference may be observed on televisions or radios when the oven
is operating. This is normal. To solve this problem, install the oven away from
televisions, radios and aerials.
• If interference is detected by the oven's microprocessor, the display may be reset. To
solve this problem, disconnect the power plug and reconnect it. Reset the time.
Sparking and cracking occur inside the oven (arcing).
• Have you used a dish with metal trimmings?
• Have you left a fork or other metal utensil inside the oven?
• Is aluminum foil too close to the inside walls?
MG23H3125XK_EG_DE68-04240N-00_EN.indd 36
Smoke and bad smell when initial operating.
• It's a temporary condition by new component heating. Smoke and smell will
disappear completely after 10 minutes operation.
To remove smell more quickly, please operate microwave oven with putting lemon
formation or lemon juice in the cabinet.
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
ERROR CODE
"SE" message indicates.
• Clean the keys and check if there is water on the surface around key. Turn off the
microwave oven and try setting again. If it occurs again, call your local SAMSUNG
Customer Care Centre.
"E-12" message indicates.
• The "E-12" message is Gas Sensor Short. This error may occur because of the high
humidity in the cavity when you operate the microwave oven once again shortly after
the previous operation of microwave oven for some food is finished.
In this case, because there is a possibility that the Gas Sensor is not out of order turn
off the microwave oven and try setting again. If this error occurs again, call your local
SAMSUNG Customer Care Centre.
For any codes not listed above, or if the suggested solution does not solve the
problem, contact your local SAMSUNG Customer Care Centre.
English - 36
2014-01-27
11:13:59
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