Access Email And Data Services Internationally; Contact Sprint For Assistance With International Service - Samsung Galaxy S5 User Manual

Access Email and Data Services Internationally

To access your email and browse the Web when traveling, you may need to manually select the carrier
that provides Sprint service in your location. You can find a list of carriers for each country where GSM
data service is offered at sprint.com/sww. Then, follow the instructions below to select the appropriate
carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1. From home, tap
2. Tap More networks > Roaming.
3. Under International, tap Data.
 Data roaming on GSM/UMTS networks is set.
Access Email and Data Services Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary for
providers on the GSM network. If your phone has automatically selected a GSM network while traveling,
then you will need to set the phone to CDMA to access CDMA data services. See
Roaming Mode. Visit sprint.com/sww
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
●
First try powering your phone off and then back on; this will force your phone to reregister with the
network.
●
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your issue
as quickly as possible:
●
Your wireless phone number.
●
The city and country you are traveling in.
●
Any error message that displays on your phone or that you heard when trying to place a call.
Settings
Apps > Settings.
for a list of services available in each country.
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