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Customer Care and support
Customer Care and support
Questions and answers
The table below contains a list of common
problems and possible solutions.
The display is blank.
1.
The handset is not switched on.
¥
Press and hold the end call key
2.
The batteries are flat.
¥
Charge or replace the batteries
¢
(
page 7).
Base
"
" flashes in the display.
1.
The handset is outside the range of the
base station.
¥
Move the handset closer to the base
station.
The base station's range is reduced
because Eco Mode mode is activated.
¥
Deactivate Eco Mode (
reduce the distance between the hand-
set and base station.
3.
The base station is not turned on.
¥
Check the base station's mains adapter
¢
(
page 6).
Handset does not ring.
1.
The ringer is deactivated.
¥
Activate the ringer (
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥
Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
¢
(
page 42).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000
¢
(
page 36).
38
a
.
¢
page 30) or
¢
page 35).
Forgotten the system PIN.
¥
Reset the system PIN to 0000
¢
(
page 36).
The other party cannot hear you.
You have pressed the
§Mute§
The handset is "muted".
¥
Activate the microphone again
¢
(
page 20).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller should ask the network provider
to release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the
network mailbox.
Your PABX is set for dial pulsing.
¥
Set your PABX to touch tone dialling.
display key.
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