Power Led Stays Amber; Leds Never Turn Off; Internet Or Ethernet Port Leds Are Off; Wifi Led Is Off - NETGEAR R6900 User Manual

Nighthawk AC1900 Smart WiFi Router Model R6900
persists, it is likely that a hardware problem exists. For recovery instructions, or help with a hardware
problem, contact technical support at

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for up to 2 minutes and then turns white. If the
LED does not turn white, this indicates a problem with the router.
If the Power LED is still amber three minutes after you turn on power to the router, do the following:
• Cycle the power to see if the router recovers.
• Press and hold the Reset button to return the router to its factory settings. For more information, see
Return the Router to Its Factory Default Settings
If the error persists, a hardware problem might be the cause. Contact technical support at
netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay
on, this indicates a fault within the router.
If all LEDs are still lit one minute after power-up, do the following:
• Cycle the power to see if the router recovers.
• Press and hold the Reset button to return the router to its factory settings. For more information, see
Return the Router to Its Factory Default Settings
If the error persists, a hardware problem might be the cause. Contact technical support at
netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is
made, check the following:
• Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.
• Make sure that power is turned on to the connected modem or computer.
• Be sure that you are using the correct cable.
When you connect the router's Internet port to a modem, use the cable that was supplied with the modem.
This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on the router. This
button turns the WiFi radios in the router on and off. The WiFi LED is lit when the WiFi radios are turned
on.
netgear.com/support.
on page 193.
on page 193.
Troubleshooting
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