NETGEAR R6350 User Manual
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NETGEAR R6350 User Manual

Ac1750 smart wifi router
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AC1750 Smart WiFi Router

User Manual

Model R6350
February 2018
202-11820-01
350 E. Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR R6350

  • Page 1: User Manual

    AC1750 Smart WiFi Router User Manual Model R6350 February 2018 202-11820-01 350 E. Plumeria Drive San Jose, CA 95134...
  • Page 2 For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    Use a Web Browser to Access the Router............18 Automatic Internet Setup.................18 Log In to the Router..................19 Install or Manage Your Router With the NETGEAR Up App........20 Change the Language..................20 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard................22 Manually Set Up the Internet Connection............22...
  • Page 4 AC1750 Smart WiFi Router Model R6350 Chapter 4 Optimize Performance Optimize Traffic With QoS..................39 Manage Default and Custom QoS Rules.............39 Add a Custom QoS Rule for a Service or Application........39 Add a Custom QoS Rule for a Device.............40 Change a QoS Rule or Change the Priority for a Rule........41 Remove a QoS Rule..................42...
  • Page 5 AC1750 Smart WiFi Router Model R6350 Access a Storage Device Connected to the Router From a Windows-Based Computer......................79 Access a Storage Device That Is Connected to the Router From a Mac..79 Map a USB Device to a Windows Network Drive..........80 Back Up Windows-Based Computers With ReadySHARE Vault......80...
  • Page 6 AC1750 Smart WiFi Router Model R6350 Change the Router’s Device Name..............109 Set Up and Manage Custom Static Routes............110 Set Up a Static Route..................110 Change a Static Route..................111 Remove a Static Route.................112 Set Up a Bridge for a Port Group or VLAN Tag Group........112 Set Up a Bridge for a Port Group..............113...
  • Page 7 AC1750 Smart WiFi Router Model R6350 Manage MU-MIMO..................139 Set Up a WiFi Bridge Between the Router and Another Device......139 Use the Router as a WiFi Access Point Only.............141 Chapter 13 Use VPN to Access Your Network Set Up a VPN Connection..................144 Specify VPN Service in the Router..............144...
  • Page 8 AC1750 Smart WiFi Router Model R6350 Changes Are Not Saved..................169 Troubleshoot WiFi Connectivity................169 Troubleshoot Your Network Using the Ping Utility..........169 Test the LAN Path to Your Router..............170 Test the Path From a Windows-Based Computer to a Remote Device..170 Appendix A Supplemental Information Factory Settings....................173...

  • Page 9: Chapter 1 Hardware Overview Of The Router

    Firmware updates with new features and bug fixes are made available from time to time at downloadcenter.netgear.com.You can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you might need to update your firmware.

  • Page 10: Unpack Your Router

    AC1750 Smart WiFi Router Model R6350 Unpack Your Router Your package contains the router, power adapter, and an Ethernet cable. Figure 1. Package contents In some regions, a CD is included in the package. Hardware Overview of the Router...

  • Page 11: Leds And Buttons On The Top Panel

    AC1750 Smart WiFi Router Model R6350 LEDs and Buttons on the Top Panel The status LEDs and buttons are located on the top of the router. Table 1. LED and button descriptions LED and Button Description Power Solid green. The power is on and the router is ready.

  • Page 12: Ports, Buttons, And Connectors On The Back Panel

    AC1750 Smart WiFi Router Model R6350 Table 1. LED and button descriptions (Continued) LED and Button Description WiFi Solid green. The WiFi radio is operating. Off. The WiFi radios are off. Solid green. A USB device is connected and is ready.

  • Page 13: Router Label

    AC1750 Smart WiFi Router Model R6350 Router Label The label on the bottom panel lists the login information, WiFi network name (SSID) and password (network key), serial number, and MAC address of the router. Figure 3. Router label Position the Router The router lets you access your network anywhere within the operating range of your WiFi network.

  • Page 14: Cable Your Router

    AC1750 Smart WiFi Router Model R6350 Solid metal door Aluminum studs Fish tanks Mirrors Brick Concrete If you are using adjacent access points, use different radio frequency channels to reduce interference. Cable Your Router The following image shows how to cable your router: Figure 4.
  • Page 15 AC1750 Smart WiFi Router Model R6350 Figure 5. Bottom of the router Note We recommend using pan head Phillips wood screws, 3.5 x 20 mm (diameter x length, European) or No. 6 type screw, 1 inch long (U.S.). To wall-mount your router: Drill holes in the wall where you want to wall-mount your router.

  • Page 16: Chapter 2 Connect To The Network And Access The Router

    The chapter contains the following sections: • Connect to the Network • Types of Logins • Use a Web Browser to Access the Router • Install or Manage Your Router With the NETGEAR Up App • Change the Language...

  • Page 17: Connect To The Network

    AC1750 Smart WiFi Router Model R6350 Connect to the Network You can connect to the router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 18: Types Of Logins

    ISP login program on your computer to access the Internet. When you start an Internet application, your router automatically logs you in. The NETGEAR installation assistant runs on any device with a web browser. Installation and basic setup takes about 15 minutes to complete.

  • Page 19: Log In To The Router

    Follow the onscreen instructions. The router connects to the Internet. If the browser does not display the NETGEAR installation assistant, do the following: • Make sure that the computer is connected to one of the LAN Ethernet ports or over WiFi to the router.

  • Page 20: Install Or Manage Your Router With The Netgear Up App

    Install or Manage Your Router With the NETGEAR Up App With the NETGEAR Up app, you can easily install and manage your router. The app automatically updates the router to the latest firmware, allows you to personalize your WiFi network, and even helps register your router with NETGEAR.

  • Page 21: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow the genie to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.

  • Page 22: Use The Internet Setup Wizard

    The Setup Wizard searches your Internet connection for servers and protocols to determine your Internet configuration. When the router connects to the Internet, you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app.

  • Page 23: Specify An Internet Connection That Uses A Login And Pppoe Service

    Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You Cannot Access the Internet page 167. Specify an Internet Connection That Uses a Login and PPPoE Service You can manually specify the connection settings for a PPPoE Internet service for which you must log in.
  • Page 24 AC1750 Smart WiFi Router Model R6350 Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 25: Specify An Internet Connection That Uses A Login And Pptp Or L2Tp Service

    AC1750 Smart WiFi Router Model R6350 Specify an Internet Connection That Uses a Login and PPTP or L2TP Service You can manually specify the connection settings for a PPTP or L2TP Internet service for which you must log in. Use the information that your ISP gave you to connect to your Internet service. If you cannot find this information, contact your ISP.

  • Page 26: Specify Ipv6 Internet Connections

    AC1750 Smart WiFi Router Model R6350 • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.

  • Page 27: Requirements For Entering Ipv6 Addresses

    AC1750 Smart WiFi Router Model R6350 Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons. You can reduce any four-digit group of zeros within an IPv6 address to a single zero or omit it. The following errors invalidate an IPv6 address: •...

  • Page 28: Use Auto Detect For An Ipv6 Internet Connection

    AC1750 Smart WiFi Router Model R6350 Select an IPv6 Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option.

  • Page 29: Set Up An Ipv6 6To4 Tunnel Internet Connection

    AC1750 Smart WiFi Router Model R6350 indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface.

  • Page 30: Set Up An Ipv6 6Rd Tunnel Connection

    AC1750 Smart WiFi Router Model R6350 • Auto. Your router uses any remote relay router that is available on the Internet. This is the default setting. • Static IP Address. Enter the static IPv4 address of the remote relay router. Your IPv6 ISP usually provides this address.

  • Page 31: Set Up An Ipv6 Pass Through Internet Connection

    AC1750 Smart WiFi Router Model R6350 Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. From the Internet Connection Type menu, select 6rd Tunnel. The page adjusts. The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface.

  • Page 32: Set Up A Fixed Ipv6 Internet Connection

    AC1750 Smart WiFi Router Model R6350 A login window opens. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 33: Set Up An Ipv6 Dhcp Internet Connection

    AC1750 Smart WiFi Router Model R6350 Note If you do not specify the DNS servers, the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page. (See Manually Set Up the Internet Connection on page 22.)

  • Page 34: Set Up An Ipv6 Pppoe Internet Connection

    AC1750 Smart WiFi Router Model R6350 (Optional) In the DHCP User Class (If Required) field, enter a host name. Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name.
  • Page 35 AC1750 Smart WiFi Router Model R6350 The page adjusts. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 36: Manage The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another.

  • Page 37: Change The Mtu Size

    AC1750 Smart WiFi Router Model R6350 Table 2. Common MTU sizes (Continued) Application 1458 Used in PPPoA environments. 1436 Used in PPTP environments or with VPN. Change the MTU Size WARNING: An incorrect MTU setting can cause Internet communication problems. For example, you might not be able to access certain websites, frames within websites, secure login pages, or FTP or POP servers.

  • Page 38: Chapter 4 Optimize Performance

    Optimize Performance This chapter describes how you can optimize the router’s performance and manage the traffic flows through the router. The chapter contains the following sections: • Optimize Traffic With QoS • Manage Default and Custom QoS Rules • Manage Uplink Bandwidth Control •...

  • Page 39: Optimize Traffic With Qos

    AC1750 Smart WiFi Router Model R6350 Optimize Traffic With QoS You can use Quality of Service (QoS) to assign different priorities to Internet traffic, applications, and services. The router provides default QoS rules.You can add custom QoS rules and manage both default and custom...

  • Page 40: Add A Custom Qos Rule For A Device

    AC1750 Smart WiFi Router Model R6350 Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 41: Change A Qos Rule Or Change The Priority For A Rule

    AC1750 Smart WiFi Router Model R6350 Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 42: Remove A Qos Rule

    AC1750 Smart WiFi Router Model R6350 The BASIC Home page displays. Select ADVANCED > Setup > QoS Setup. The QoS Setup page displays. Make sure that the Turn Internet Access QoS On check box is selected. In the QoS rules table, click the service, application, or device to select it.

  • Page 43: Remove All Qos Rules

    AC1750 Smart WiFi Router Model R6350 Remove All QoS Rules You can permanently remove all custom and default QoS rules. WARNING: If you remove all QoS rules, both the custom and default QoS rules are permanently removed. The only way to get the default QoS rules back is by returning the router to factory default settings.

  • Page 44: Manage Wi-Fi Multimedia Quality Of Service

    AC1750 Smart WiFi Router Model R6350 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Setup > QoS Setup.

  • Page 45: Improve Network Connections With Universal Plug And Play

    AC1750 Smart WiFi Router Model R6350 • To disable WMM QoS for the 5 GHz radio, clear the Enable WMM (Wi-Fi multimedia) settings (5GHz a/n) check box. • To enable WMM QoS for the 5 GHz radio, select the Enable WMM (Wi-Fi multimedia) settings (5GHz a/n) check box.
  • Page 46 AC1750 Smart WiFi Router Model R6350 notice that some devices are not being updated or reached correctly, it might be necessary to increase this value. Click the Apply button. The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router and which ports (internal and external) that device opened.

  • Page 47: Chapter 5 Manage The Basic Wifi Network Settings

    Manage the Basic WiFi Network Settings This chapter describes how you can manage the basic WiFi network settings of the router. The chapter includes the following sections: • Manage the Basic WiFi Settings and WiFi Security of the Main Network •...

  • Page 48: Manage The Basic Wifi Settings And Wifi Security Of The Main Network

    AC1750 Smart WiFi Router Model R6350 Manage the Basic WiFi Settings and WiFi Security of the Main Network The router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security.
  • Page 49 AC1750 Smart WiFi Router Model R6350 Field Description Region Selection Region From the menu, select the region in which the router operates. Note It might not be legal to operate the router in a region other than the regions listed in the menu. If your country or region is not listed, check with your local government agency.
  • Page 50 AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Enable SSID Broadcast By default, the router broadcasts its SSID so that WiFi stations can detect the WiFi name (SSID) in their scanned network lists. To turn off the SSID broadcast, clear the Enable SSID Broadcast check box.
  • Page 51 AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Channel From the Channel menu, select an individual channel for a 5 GHz SSID. The default channel depends on your selection from the Region menu. Note In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers).

  • Page 52: Configure Wep Legacy Wifi Security

    AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Security Options This information applies to the 5 GHz WiFi network. If you change the WiFi security, select one of the following WiFi security options for the router’s WiFi network: •...
  • Page 53 AC1750 Smart WiFi Router Model R6350 If you want to change the WiFi settings of the router’s main network, use a wired connection to avoid being disconnected when the new WiFi settings take effect. To configure WEP security: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 54: Configure Wpa/Wpa2 Enterprise Wifi Security

    AC1750 Smart WiFi Router Model R6350 Click the Apply button. Your settings are saved. Make sure that you can reconnect over WiFi to the network with its new security settings. If you cannot connect over WiFi, check the following: •...

  • Page 55: Use Wps To Add A Device To The Wifi Network

    AC1750 Smart WiFi Router Model R6350 Field Description Encryption Mode From the Encryption Mode menu, select the enterprise mode: • WPA [TKIP] +WPA2 [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the router’s WiFi network. This is the default mode.

  • Page 56: Use Wps With The Push Button Method

    AC1750 Smart WiFi Router Model R6350 on the router network and generates a random passphrase. You can view this passphrase (see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 48). Use WPS With the Push Button Method For you to use the push button method to connect a WiFi device to the router’s WiFi network, the WiFi device...

  • Page 57: Use Wps With The Pin Method

    AC1750 Smart WiFi Router Model R6350 Use WPS With the PIN Method To use the PIN method to connect a WiFi device to the router’s WiFi network, you must know the PIN of the WiFi device that you are trying to connect.
  • Page 58 AC1750 Smart WiFi Router Model R6350 The WiFi mode of the guest WiFi network depends on the WiFi mode of the main WiFi network. For example, if you configure the WiFi mode for the main WiFi network as Up to 54 Mbps in the 2.4 GHz band, the guest WiFi network also functions in the Up to 54 Mbps mode in the 2.4 GHz band.
  • Page 59 AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Security Options If you want to change the WiFi security, select one of the following WiFi security options for the 2.4 GHz band of the guest WiFi network: • None. An open WiFi network that does not provide any security. Any WiFi device can join the 2.4 GHz band of the guest WiFi network.

  • Page 60: Enable Or Disable The Wifi Radios

    AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Security Options If you want to change the WiFi security for an SSID in the 5 GHz band, select one of the following WiFi security options for that SSID in the guest WiFi network: •...
  • Page 61 AC1750 Smart WiFi Router Model R6350 Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 62: Chapter 6 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls • Allow or Block Access to Your Network •...

  • Page 63: Set Up Parental Controls

    AC1750 Smart WiFi Router Model R6350 Set Up Parental Controls To set up Parental Controls, you must download the NETGEAR genie app on your mobile device. For more information about the NETGEAR genie app, visit NETGEAR.com/genie. After you set up and enable Parental Controls, you can change the web filtering level for each device on the network through the network map page on the genie app.
  • Page 64 AC1750 Smart WiFi Router Model R6350 Select an access rule: • Allow all new devices to connect. With this setting, if you add a new device, it can access your network. You don’t need to enter its MAC address on this page. We recommend that you leave this radio button selected.

  • Page 65: Enable And Manage Network Access Control

    AC1750 Smart WiFi Router Model R6350 Enable and Manage Network Access Control When you enable access control, you must select whether new devices are allowed to access the network or are blocked from accessing the network. By default, currently connected devices are allowed to access the network, but you can also block these devices from accessing the network.

  • Page 66: Manage Network Access Control Lists

    AC1750 Smart WiFi Router Model R6350 Manage Network Access Control Lists You can use access control to block or allow access to your network. An access control list (ACL) functions with the MAC addresses of wired and WiFi devices that can either access your entire network or are blocked from accessing your entire network.

  • Page 67: Add Devices To Or Remove Them From The Blocked List

    AC1750 Smart WiFi Router Model R6350 Select the check box for the device. Click the Delete button. The device is removed from the allowed list. Click the Apply button. Your settings are saved. Add Devices to or Remove Them From the Blocked List If you set up an access list that allows all new devices to access your network but you want to block some devices from accessing your network, you must specify the devices that you want to block.

  • Page 68: Use Keywords To Block Internet Sites

    AC1750 Smart WiFi Router Model R6350 Your settings are saved. Use Keywords to Block Internet Sites You can block keywords and domains (websites) to prevent certain types of HTTP traffic from accessing your network. By default, keyword blocking is disabled and no domains are blocked.

  • Page 69: Remove A Keyword Or Domain From The Blocked List

    AC1750 Smart WiFi Router Model R6350 Your settings are saved. Remove a Keyword or Domain From the Blocked List If you no longer need a keyword or domain on the blocked list, you can remove the keyword or domain. To remove a keyword or domain from the blocked list: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 70: Specify A Trusted Computer

    AC1750 Smart WiFi Router Model R6350 All keywords and domains are removed from the blocked list. Click the Apply button. Your settings are saved. Specify a Trusted Computer You can exempt one trusted device from blocking and logging. The device that you exempt must be assigned a fixed (static) IP address.

  • Page 71: Add An Outbound Firewall Rule

    AC1750 Smart WiFi Router Model R6350 Note Service blocking means the same thing as applying outbound firewall rules. Add an Outbound Firewall Rule You can add an outbound firewall rule to prevent access to a specific service or application on the Internet.

  • Page 72: Add An Outbound Firewall Rule For A Custom Service Or Application

    AC1750 Smart WiFi Router Model R6350 Add an Outbound Firewall Rule for a Custom Service or Application The router lists many default services and applications that you can use in outbound rules. If the service or application is not predefined, you can specify a custom service or application in an outbound rule.

  • Page 73: Change An Outbound Firewall Rule

    AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Ending Port If the service or application uses a range of ports, enter the end port for the range. If the service or application uses a single port, repeat the port number that you entered in the Starting Port field.

  • Page 74: Remove An Outbound Firewall Rule

    AC1750 Smart WiFi Router Model R6350 For information about the settings, see Add an Outbound Firewall Rule for a Custom Service or Application on page 72. Click the Accept button. Your settings are saved. The changed rule displays in the Service Table on the Block Services page.

  • Page 75: Set Up Security Event Email Notifications

    AC1750 Smart WiFi Router Model R6350 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > Schedule.
  • Page 76 AC1750 Smart WiFi Router Model R6350 Select the Turn E-mail Notification On check box. In the Primary E-mail Address field, enter the email address you want to send alerts and logs to. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com).

  • Page 77: Chapter 7 Share Usb Storage Devices Attached To The Router

    View or Change Network Folders on a Storage Device • Add a Network Folder on a USB Storage Device • Edit a Network Folder on a USB Storage Device • Safely Remove a USB Storage Device For more information about ReadySHARE features, visit netgear.com/readyshare.

  • Page 78: Usb Device Requirements

    AC1750 Smart WiFi Router Model R6350 USB Device Requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB storage device.

  • Page 79: Access A Storage Device Connected To The Router From A Windows-Based Computer

    AC1750 Smart WiFi Router Model R6350 Access a Storage Device Connected to the Router From a Windows-Based Computer To access the USB storage device from a Windows-based computer: Connect a USB storage device to a USB port on your router.

  • Page 80: Map A Usb Device To A Windows Network Drive

    AC1750 Smart WiFi Router Model R6350 Map a USB Device to a Windows Network Drive To map the USB storage device to a Windows network drive: Connect a USB storage device to a USB port on your router. If your USB storage device uses a power supply, connect it.

  • Page 81: Back Up Mac Computers With Time Machine

    AC1750 Smart WiFi Router Model R6350 To back up your Windows-based computer: Connect a USB HDD storage device to a USB port on the router. If your USB storage device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the router.

  • Page 82: Prepare To Back Up A Large Amount Of Data

    AC1750 Smart WiFi Router Model R6350 Click the OK button. Click the Apply button. Your settings are saved. Prepare to Back Up a Large Amount of Data Before you back up a large amount of data with Time Machine, we recommend that you follow this procedure.

  • Page 83: Manage Access To A Storage Device

    AC1750 Smart WiFi Router Model R6350 If your USB HDD uses a power supply, connect it. You must use the power supply when you connect the USB HDD to the router. When you connect the USB HDD to the router’s port, it might take up to two minutes before it is ready for sharing.
  • Page 84 AC1750 Smart WiFi Router Model R6350 The BASIC Home page displays. Select ADVANCED > USB Storage > ReadySHARE. The USB Storage (Advanced Settings) page displays. To specify a name that is used to access the USB device or devices that are connected to the router, in the Network/Device Name field, enter a name.

  • Page 85: Enable Ftp Access Within Your Network

    If you set up Dynamic DNS, you can also type a URL domain name. For example, if your domain name is MyName and you use the NETGEAR DDNS server, you can type ftp://MyName.mynetgear.com to access the USB device over the Internet and download or upload files.

  • Page 86: View Or Change Network Folders On A Storage Device

    AC1750 Smart WiFi Router Model R6350 View or Change Network Folders on a Storage Device You can view or change the network folders on a storage device connected to the router. To view or change network folders: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 87: Edit A Network Folder On A Usb Storage Device

    AC1750 Smart WiFi Router Model R6350 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > USB Storage > ReadySHARE.

  • Page 88: Safely Remove A Usb Storage Device

    AC1750 Smart WiFi Router Model R6350 The BASIC Home page displays. Select ADVANCED > USB Storage > ReadySHARE. The USB Storage (Advanced Settings) page displays. In the Available Network Folders section, select the USB storage device. Click the Edit button.
  • Page 89 Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access USB devices attached to the router’s USB ports when you’re not home. This chapter includes the following sections: • Set Up and Manage Dynamic DNS •...

  • Page 90: Set Up And Manage Dynamic Dns

    AC1750 Smart WiFi Router Model R6350 Set Up and Manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs use dynamically assigned IP addresses. This means that the IP address can change at any time. You can use the IP address to access your network remotely, but most people don’t know what their IP addresses...

  • Page 91: Your Personal Ftp Server

    With your customized free URL, you can use FTP to access your network when you aren’t home through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set Up a New Dynamic DNS Account on page 91.

  • Page 92: Specify A Dns Account That You Already Created

    Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS Account That You Already Created If you already created a Dynamic DNS account with NETGEAR, No-IP, or Dyn, you can set up the router to use your account.

  • Page 93: Change The Dynamic Dns Settings

    AC1750 Smart WiFi Router Model R6350 Your settings are saved. To verify that your Dynamic DNS service is enabled in the router, click the Show Status button. A message displays the Dynamic DNS status. Change the Dynamic DNS Settings You can change the settings for your Dynamic DNS account.

  • Page 94: Access Usb Storage Devices Through The Internet

    AC1750 Smart WiFi Router Model R6350 Access USB Storage Devices Through the Internet You can access USB storage devices through the Internet when you’re not home. To access devices from a remote computer: Launch a web browser on a computer that is not on your home network.

  • Page 95: Chapter 9 Use The Router As A Media Server

    Use the Router as a Media Server This chapter contains the following sections: • Specify ReadyDLNA Media Server Settings • Play Music From a Storage Device With iTunes Server • Set Up the Router to Work With TiVo...

  • Page 96: Specify Readydlna Media Server Settings

    Specify ReadyDLNA Media Server Settings By default, the router acts as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players. To specify media server settings: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 97: Play Music From A Storage Device With Itunes Server

    AC1750 Smart WiFi Router Model R6350 Play Music From a Storage Device With iTunes Server iTunes server lets you play music from a USB device that is connected to a USB port on your router with iTunes on your Windows-based or Mac computer or with the Apple Remote app on your iPhone or iPad.

  • Page 98: Set Up The Router's Itunes Server With The Remote App

    AC1750 Smart WiFi Router Model R6350 When Home Sharing is enabled, a Home Sharing icon displays in iTunes. Click the Home Sharing icon and from the menu, select the router. The music that is on the USB device that is connected to the router displays in iTunes.

  • Page 99: Set Up The Router To Work With Tivo

    AC1750 Smart WiFi Router Model R6350 Your iPhone or iPad pairs with the router and the iTunes server is ready. The router displays in the Remote app. In the Remote app, tap the router your iPhone or iPad is connected to.

  • Page 100: Chapter 10 Manage The Wan And Lan Network Settings

    Manage the WAN and LAN Network Settings This chapter describes how you can manage the WAN and LAN network settings of the router. The chapter includes the following sections: • Change the WiFi Mbps Settings • Manage the WAN Security Settings •...

  • Page 101: Change The Wifi Mbps Settings

    AC1750 Smart WiFi Router Model R6350 Change the WiFi Mbps Settings The data rate for high-speed transmissions is commonly identified as megabits per second (Mbps). To change the WiFi Mbps settings: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 102: Set Up A Default Dmz Server

    AC1750 Smart WiFi Router Model R6350 To enable a port scan and disable DoS protection, select the Disable Port Scan and DoS Protection check box. To enable the router to respond to a ping, select the Respond to Ping on Internet Port check box.

  • Page 103: Manage Igmp Proxying

    AC1750 Smart WiFi Router Model R6350 Manage IGMP Proxying IGMP proxying allows a computer on the local area network (LAN) to receive the multicast traffic it is interested in from the Internet. If you do not need this feature, leave it disabled, which is the default setting.

  • Page 104: Manage Nat Filtering

    AC1750 Smart WiFi Router Model R6350 By default, the Enabled radio buttons are selected and VPN pass-through is enabled for IPSec, PPTP, and L2TP. Click the Apply button. Your settings are saved. Manage NAT Filtering Network Address Translation (NAT) determines how the router processes inbound traffic. Secured NAT protects computers on the LAN from attacks from the Internet but might prevent some Internet games, point-to-point applications, or multimedia applications from working.

  • Page 105: Manage The Lan Ip Address Settings

    AC1750 Smart WiFi Router Model R6350 Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 106: Manage The Router Information Protocol Settings

    AC1750 Smart WiFi Router Model R6350 If you changed the LAN IP address of the router, you are disconnected when the changes take effect. To reconnect, close your browser, relaunch it, and log in to the router at its new LAN IP address.

  • Page 107: Manage Reserved Lan Ip Addresses

    AC1750 Smart WiFi Router Model R6350 These addresses must be part of the same IP address subnet as the router’s LAN IP address. The default DHCP address pool is 192.168.1.2–192.168.1.254. The router delivers the following parameters to any LAN device that requests DHCP: •...

  • Page 108: Edit A Reserved Ip Address

    AC1750 Smart WiFi Router Model R6350 Edit a Reserved IP Address To edit a reserved address entry: Launch a web browser from a computer or mobile device that is connected to the router network. Enter http://www.routerlogin.net. A login window opens.

  • Page 109: Disable The Built-In Dhcp Server

    AC1750 Smart WiFi Router Model R6350 Disable the Built-In DHCP Server By default, the router functions as a DHCP server. The router assigns IP, DNS server, and default gateway addresses to all devices connected to the LAN. The assigned default gateway address is the LAN address of the router.

  • Page 110: Set Up And Manage Custom Static Routes

    AC1750 Smart WiFi Router Model R6350 Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. Type a new name in the Device Name field. Click the Apply button. A pop-up window displays. Click the Yes button. The router restarts.

  • Page 111: Change A Static Route

    AC1750 Smart WiFi Router Model R6350 Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 112: Remove A Static Route

    AC1750 Smart WiFi Router Model R6350 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Static Routes.

  • Page 113: Set Up A Bridge For A Port Group

    AC1750 Smart WiFi Router Model R6350 Note If your ISP provides instructions on how to set up a bridge for IPTV and Internet service, follow those instructions. Set Up a Bridge for a Port Group If the devices that are connected to the router’s Ethernet LAN port or WiFi network include an IPTV device, your ISP might require you to set up a bridge for a port group for the router’s Internet interface.

  • Page 114: Set Up A Bridge For A Vlan Tag Group

    AC1750 Smart WiFi Router Model R6350 Set Up a Bridge for a VLAN Tag Group If the devices that are connected to the router’s Ethernet LAN ports or WiFi network include an IPTV device, your ISP might require you to set up a bridge for a VLAN tag group for the router’s Internet interface.
  • Page 115 AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Priority Enter a value from 0 to 7. Select the check box for a wired LAN port or WiFi port. If your device is connected to an Ethernet port on the router, select the LAN port check box that corresponds to the Ethernet port on the router to which the device is connected.

  • Page 116: Chapter 11 Manage Your Router

    Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the Router Firmware • Change the admin Password • Enable admin Password Recovery • Recover the admin Password •...

  • Page 117: Update The Router Firmware

    AC1750 Smart WiFi Router Model R6350 Update the Router Firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for New Firmware and Update the Router The router firmware (routing software) is stored in flash memory.

  • Page 118: Manually Upload Firmware To The Router

    AC1750 Smart WiFi Router Model R6350 Manually Upload Firmware to the Router If you want to upload a specific firmware version, or your router fails to update its firmware automatically, follow these instructions. Note We recommend that you connect a computer to the router using an Ethernet connection to upload the firmware.

  • Page 119: Enable Admin Password Recovery

    AC1750 Smart WiFi Router Model R6350 To change the admin user name and enable password recovery: Launch a web browser from a computer or mobile device that is connected to the router network. Enter http://www.routerlogin.net. A login window opens. Enter the router admin user name and password.

  • Page 120: Recover The Admin Password

    AC1750 Smart WiFi Router Model R6350 Recover the admin Password If you set up the password recovery feature, you can recover your router admin password. To recover your router admin password: Launch a web browser from a computer or mobile device that is connected to the network.

  • Page 121: Restore Configuration Settings

    AC1750 Smart WiFi Router Model R6350 The Backup Settings page displays. Click the Back Up button. Follow the direction of your browser to save the file. A copy of the current settings is saved in the location that you specified.

  • Page 122: Return The Router To Its Factory Default Settings

    AC1750 Smart WiFi Router Model R6350 Select ADVANCED > Advanced Setup > LED Control Settings. The LED Control Settings page displays. Select an LED control setting: • Enable blinking on Internet LED, LAN LED, Wireless LED and USB LED when data traffic is detected.

  • Page 123: Erase The Settings

    AC1750 Smart WiFi Router Model R6350 WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, if you are connected to the router web interface, do not close the browser, click a link, or load a new page. Do not turn off the router. Wait until the router finishes restarting.

  • Page 124: View The Status And Statistics Of The Router

    AC1750 Smart WiFi Router Model R6350 View the Status and Statistics of the Router You can view information about the router and its ports and the status of the Internet connection and WiFi network. In addition, you can view traffic statistics for the various ports.

  • Page 125: Check The Internet Connection Status

    AC1750 Smart WiFi Router Model R6350 Click the ADVANCED tab. The ADVANCED Home page displays. In the Internet Port pane, click the Show Statistics button. The Show Statistics window opens and displays following information: • System Up Time. The time elapsed since the router was last restarted.

  • Page 126: Manage The Activity Log

    AC1750 Smart WiFi Router Model R6350 • IP Address. The IP address that is assigned to the router. • Subnet Mask. The subnet mask that is assigned to the router. • Default Gateway. The IP address for the default gateway that the router communicates with.

  • Page 127: Specify Which Activities Are Logged

    AC1750 Smart WiFi Router Model R6350 To refresh the log entries onscreen, click the Refresh button. To clear the log entries, click the Clear Log button. To email the log immediately, click the Send Log button. The router emails the logs to the address that you specified (see Set Up Security Event Email Notifications on page 75).

  • Page 128: Monitor And Meter Internet Traffic

    AC1750 Smart WiFi Router Model R6350 The BASIC Home page displays. Select Attached Devices. The following information is displayed: • Connection Type. Wired or the WiFi band for the connection. • Device Name. If the device name is known, it is shown here.

  • Page 129: View The Internet Traffic Volume And Statistics

    AC1750 Smart WiFi Router Model R6350 View the Internet Traffic Volume and Statistics If you enabled the traffic meter, you can view the Internet traffic volume and statistics. To view the Internet traffic volume and statistics shown by the traffic meter: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 130: Restrict Internet Traffic By Connection Time

    AC1750 Smart WiFi Router Model R6350 Select the Traffic volume control by radio button. From the corresponding menu, select an option: • Download only. The restriction is applied to incoming traffic only. • Both Directions. The restriction is applied to both incoming and outgoing traffic.

  • Page 131: Unblock The Traffic Meter After The Traffic Limit Is Reached

    AC1750 Smart WiFi Router Model R6350 Note The router must be connected to the Internet for you to be able to select the Connection time control radio button. In the Monthly Limit field, enter how many hours per month are allowed.

  • Page 132: Remote Access

    AC1750 Smart WiFi Router Model R6350 Select ADVANCED > Advanced Setup > Traffic Meter. The Traffic Meter page displays. In the Traffic Control section, clear the Disconnect and disable the Internet connection check box. Click the Apply button. Your settings are saved and the router restarts.

  • Page 133: Use Remote Access

    AC1750 Smart WiFi Router Model R6350 Specify the port number for accessing the router web interface. Normal web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for the remote router web interface. Choose a number from 1024 to 65535, but do not use the number of any common service port.

  • Page 134: Chapter 12 Manage The Advanced Wifi Features

    Manage the Advanced WiFi Features This chapter describes how you can manage the advanced WiFi features of the router. The chapter includes the following sections: • Set Up a WiFi Schedule • Manage the WPS Settings • Manage Advanced WiFi Settings •...

  • Page 135: Set Up A Wifi Schedule

    AC1750 Smart WiFi Router Model R6350 Set Up a WiFi Schedule You can use this feature to turn off the WiFi signal from your router at times when you do not need a WiFi connection. For example, you might turn it off for the weekend if you leave town. You can set up a separate WiFi schedule for each WiFi band.

  • Page 136: Manage Advanced Wifi Settings

    AC1750 Smart WiFi Router Model R6350 The BASIC Home page displays. Select ADVANCED > Advanced Setup > Advanced Wireless Settings. The Advanced Wireless Settings page displays. Scroll down to the WPS Settings section in the lower part of the page.

  • Page 137: Specify How The Router Manages Wifi Clients

    2347), and the preamble mode (the default is Long Preamble) are reserved for WiFi testing and advanced configuration only. CTS/RTS Threshold (1-2347) Do not change these settings unless directed by NETGEAR support or unless you are sure what the consequences are. Incorrect settings might disable the WiFi Preamble Mode function of the router unexpectedly.

  • Page 138: Manage Implicit Beamforming

    AC1750 Smart WiFi Router Model R6350 To disable airtime fairness: Launch a web browser from a computer or mobile device that is connected to the router network. Enter http://www.routerlogin.net. A login window opens. Enter the router user name and password.

  • Page 139: Manage Mu-Mimo

    AC1750 Smart WiFi Router Model R6350 Manage MU-MIMO Multiuser multiple input, multiple output (MU-MIMO) improves performance when multiple MU-MIMO-capable WiFi clients transfer data at the same time. WiFi clients must support MU-MIMO, and they must be connected to a 5 GHz WiFi band. This feature is disabled by default, but you can enable it.
  • Page 140 AC1750 Smart WiFi Router Model R6350 Then set up the second router as a WiFi bridge and place it in a different room such as the room where your home entertainment center is located. Cable the router that functions as a WiFi bridge to your Smart TV, DVR, game console, or Blu-ray player, and use its 802.11ac WiFi connection to the first router.

  • Page 141: Use The Router As A Wifi Access Point Only

    AC1750 Smart WiFi Router Model R6350 By default, the device name is the router model. If you set up the router as a WiFi bridge and you want to distinguish it from the name of the router that is connected to the Internet modem, you could, for example, change the name to WiFi bridge or something similar.
  • Page 142 AC1750 Smart WiFi Router Model R6350 The BASIC Home page displays. Select ADVANCED > Advanced Setup > Wireless Access Point. The Wireless Access Point page displays. Select the Enable Access Point Mode check box. The page expands. Scroll down and select the radio button for the IP address setting that you want to use: •...

  • Page 143: Chapter 13 Use Vpn To Access Your Network

    Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. The chapter includes the following sections: • Set Up a VPN Connection •...

  • Page 144: Set Up A Vpn Connection

    VPN uses DDNS or a static IP address to connect with your router. To use a DDNS service, register for an account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn.

  • Page 145: Install Openvpn Software

    AC1750 Smart WiFi Router Model R6350 Install OpenVPN Software You must install this software on each Windows computer, Mac computer, iOS device, or Android device that you plan to use for VPN connections to your router. Install OpenVPN Software on Your Windows-Based Computer You must install this software on each Windows computer that you plan to use for VPN connections to your router.
  • Page 146 In the local area connection list, find the local area connection with the device name TAP-Windows Adapter. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail.

  • Page 147: Install Openvpn Software On Your Mac Computer

    AC1750 Smart WiFi Router Model R6350 Install OpenVPN Software on Your Mac Computer You must install this software on each Mac computer that you plan to use for VPN connections to your router. To install VPN client software on your Mac computer: Launch a web browser from a computer or mobile device that is connected to the network.

  • Page 148: Install Openvpn Software On An Android Device

    AC1750 Smart WiFi Router Model R6350 Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays. Make sure that the Enable VPN Service check box is selected. Specify any VPN service settings on the page. For more information, see Specify VPN Service in the Router on page 144.

  • Page 149: Use A Vpn Tunnel On Your Windows-Based Computer

    AC1750 Smart WiFi Router Model R6350 For more information about using OpenVPN on your Android device, visit http://www.vpngate.net/en/howto_openvpn.aspx#android. Use a VPN Tunnel on Your Windows-Based Computer After you set up the router to use VPN and install the OpenVPN application on your computer, you can open a VPN tunnel from your computer to your router over the Internet.

  • Page 150: Use A Vpn Tunnel To Access Your Internet Service At Home

    AC1750 Smart WiFi Router Model R6350 If the local LAN and the remote LAN are using the same IP scheme, the remote router icon does not display in the Media Devices and Network Infrastructure sections. To access the USB device, click the ReadySHARE icon.

  • Page 151: Set Up Vpn Client Internet Access In The Router

    AC1750 Smart WiFi Router Model R6350 Set Up VPN Client Internet Access in the Router By default, the router is set up to allow VPN connections only to your home network, but you can change the settings to allow Internet access. Accessing the Internet remotely through a VPN might be slower than accessing the Internet directly.

  • Page 152: Use Vpn To Access Your Internet Service At Home

    AC1750 Smart WiFi Router Model R6350 The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service. The VNP page displays.

  • Page 153: Chapter 14 Manage Port Forwarding And Port Triggering

    Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic for services and applications. You need networking knowledge to set up these features. This chapter includes the following sections: •...

  • Page 154: Manage Port Forwarding To A Local Server For Services And Applications

    AC1750 Smart WiFi Router Model R6350 Manage Port Forwarding to a Local Server for Services and Applications If a server is part of your network, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 155: Add A Port Forwarding Rule With A Custom Service Or Application

    AC1750 Smart WiFi Router Model R6350 Add a Port Forwarding Rule With a Custom Service or Application The router lists default services and applications that you can use in port forwarding rules. If the service or application is not predefined, you can add a port forwarding rule with a custom service or application.

  • Page 156: Change A Port Forwarding Rule

    AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Internal port range Specify the internal port or ports by one of these methods: • If the external and internal port or ports are identical, leave the Use the same port range for Internal port check box selected.

  • Page 157: Remove A Port Forwarding Rule

    AC1750 Smart WiFi Router Model R6350 For information about the settings, see Add a Port Forwarding Rule With a Custom Service or Application on page 155. Click the Apply button. Your settings are saved. The changed rule displays in the table on the Port Forwarding / Port Triggering page.

  • Page 158: How The Router Implements The Port Forwarding Rule

    AC1750 Smart WiFi Router Model R6350 Dynamic DNS makes it much easier to access a server from the Internet because you can enter the name in the web browser. Otherwise, you must know the IP address that the ISP assigned, which typically changes.

  • Page 159: Add A Port Triggering Rule

    AC1750 Smart WiFi Router Model R6350 Add a Port Triggering Rule The router does not provide default services and applications for port triggering rules. You must define a custom service or application for each port triggering rule. To add a port triggering rule: Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 160: Change A Port Triggering Rule

    AC1750 Smart WiFi Router Model R6350 (Continued) Field Description Starting Port Enter the start port number for the inbound connection. Ending Port Enter the end port number for the inbound connection. Click the Apply button. Your settings are saved and the rule is added to the Port Triggering Portmap Table on the Port Forwarding / Port Triggering page.

  • Page 161: Remove A Port Triggering Rule

    AC1750 Smart WiFi Router Model R6350 Remove a Port Triggering Rule You can remove a port triggering rule that you no longer need. To remove a port triggering rule: Launch a web browser from a computer or mobile that is connected to the network.

  • Page 162: Disable Port Triggering

    AC1750 Smart WiFi Router Model R6350 In the Port Triggering Time-out field, enter a value up to 9999 minutes. The default setting is 20 minutes. Click the Apply button. Your settings are saved. Disable Port Triggering By default, port triggering is enabled. You can disable port triggering temporarily without removing any port triggering rules.
  • Page 163 AC1750 Smart WiFi Router Model R6350 You open an IRC client program to start a chat session on your computer. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router.

  • Page 164: Chapter 15 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com product and contact information. The chapter contains the following sections: •...

  • Page 165: Quick Tips

    AC1750 Smart WiFi Router Model R6350 Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network If you must restart your network, follow this sequence: Turn off and unplug the modem. Turn off the router.

  • Page 166: Standard Led Behavior When The Router Is Powered On

    Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. • If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware update is interrupted, or if the router detects a problem with the firmware.

  • Page 167: You Cannot Access The Internet

    Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information.

  • Page 168: Troubleshoot Internet Browsing

    AC1750 Smart WiFi Router Model R6350 • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly.

  • Page 169: Changes Are Not Saved

    AC1750 Smart WiFi Router Model R6350 Restart the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.

  • Page 170: Test The Lan Path To Your Router

    AC1750 Smart WiFi Router Model R6350 Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a Windows-based computer: From the Windows toolbar, click the Start button and select Run.
  • Page 171 AC1750 Smart WiFi Router Model R6350 • Check to see that IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel.

  • Page 172: Appendix A Supplemental Information

    Supplemental Information This appendix includes technical information about your router. The appendix covers the following topics: • Factory Settings on page 173 • Technical Specifications on page 176...

  • Page 173: Factory Settings

    AC1750 Smart WiFi Router Model R6350 Factory Settings You can reset the router to the factory default settings that are shown in the following table. For information about resetting the router to its factory settings, see Return the Router to Its Factory Default Settings on page 122.
  • Page 174 AC1750 Smart WiFi Router Model R6350 Table 3. Router factory default settings (Continued) Feature Default Settings Firewall and WAN security Inbound (communications Disabled (except traffic on port 80, the HTTP port) coming in from the Internet) Outbound (communications Enabled (all)
  • Page 175 AC1750 Smart WiFi Router Model R6350 Table 3. Router factory default settings (Continued) Feature Default Settings SSID name 2.4 GHz band: NETGEAR_Guest 5 GHz band: NETGEAR-5G_Guest Security None (open network) Allow guests to access main Disabled network General WiFi settings...

  • Page 176: Technical Specifications

    WiFi Maximum WiFi signal rate complies with the IEEE 802.11 standard. Note that NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future WiFi standards. 802.11ac 1733 Mbps is approximately 6x faster than 802.11n 300 Mbps.
  • Page 177 AC1750 Smart WiFi Router Model R6350 Table 4. Router specifications (Continued) Feature Description Operating frequency range 2.4 GHz band • US: 2.412–2.462 GHz • Europe: 2.412–2.472 GHz • Australia: 2.412–2.472 GHz • Japan: 2.412–2.472 GHz 5 GHz band • US: 5.18–5.24 + 5.745–5.825 GHz •...

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